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Assistant Manager Front Office

Company: The Lowell
Location: New York
Posted on: May 16, 2022

Job Description:


Amazing opportunity at the Front Desk with the Number One rated Travel and Leisure Hotel in NYC for three years!

An opportunity to be a Manager and ensure the smooth and efficient running of the Front Desk whilst maintaining the highest level of Guest Satisfaction with one of the Top Luxury Hotel In New York City. Sales ability and Upselling experience required. This position on site only and not remote.

Reports to: Front Office Team Leader / Director of Operations / GM


-Work closely with the Front Desk Manager,
-Do what you do Best with Luxury Hospitality,
-Realize your potential,
-Be present at the desk to perform desk duties, lead AM or PM shifts,
-Enjoy interacting with guests with warmth and great service attitude. Enjoy service personalization,
-Handle shifts at the Front Desk AM or PM and present at the Front Desk to perform arrival and departures. This position is at the desk,
-Anticipate and Assist guests in every possible way to ensure the highest level of guest satisfaction as per our standards booklet and training manual.
-Maintain standards based on the Lowell SOPs and leading Hotel standards
-Follow procedures, SOP and Training manual with accuracy and attention to details
-Ensure guests are received promptly with courteous attention and personalized recognition per the hotel SOPs. Lead by example.
-Seek guest feedback and resolve concerns in accordance with our SOPs.
-Promote all hotel facilities including all F&B Outlets.
-Actively seeks up-selling Opportunities to generate higher revenues for Rooms.
-Check billing instructions, credit authorization and acts on any concerns.
-Coordinate all guest requests with Housekeeping, F&B, Engineering and other areas as applicable.
-Assist with Reservations and PBX as needed.

--- Perform cashier duties, including cash travellers' cheques and exchange foreign currency.

-Oversee the Lobby, Elevators, Sidewalk (all public areas) to maintain them in an immaculate condition.
-Update Guest Profile History with all relevant information obtained from guests.
-Follow accounting procedures, and report any concerns to the Front Desk Manager.
-Ensure adequate supplies are maintained at all times for the department.
-Knowledge of Opera Software is a plus
-Seek opportunities for development and actively participates in training provided.
-Promote a safe working environment by adhering to all Health & Safety Standards.
-Handle AM or PM shifts at the desk with a high degree of professionalism
-Sales and Marketing projects involvement
-Reservations taking and market segments coding
-Revenue Management opportunities
-Upselling training and yield management
-Strategic room management
-Execute standards with perfection, style and finesse as expected for a Leading Hotel
-Might be asked to work several Night Audit shifts as a Relief when applicable

Keywords: The Lowell, New York , Assistant Manager Front Office, Executive , New York, New York

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