MANAGER, CLIENT DELIVERY

Company: Cloudmed Solutions LLC
Location: Roseland
Posted on: May 16, 2022

Job Description:

Job Description Company Overview
Cloudmed helps healthcare systems get paid for the care they provide.
Cloudmed is a first-of-its-kind, single-source enterprise platform provider of Revenue Intelligence--- solutions for hospitals. Cloudmed's approach of combining human expertise with advanced technology utilizing machine learning algorithms provides a smarter, more predictive way for clients to realize all potential revenue.
With industry-leading expertise and data-driven technology, we maximize outcomes for healthcare systems. We are proud to partner with over 3,100 healthcare providers in the United States and recover over $1.5 billion of underpaid or unidentified revenue annually. Cloudmed was awarded 2021 Best In KLAS: Revenue Integrity/Underpayment Services and Robotic Process Automation (Databound). Its solution suites have HFMA Peer Review status and are HITRUST certified.
Description
Cloudmed is seeking a Manager to join our Optimization Suite in Client Delivery. As a Client Delivery Manager, you will be responsible for the general management of your book of business as well as oversee the outcomes of your Co-Op's client base. -Our Client Delivery Managers are responsible for end-to-end client satisfaction starting with implementation and ultimately resulting in long term and high touch solution management. Serving as client advocate at the operational and executive level and coordinate between internal departments.
We seek a candidate with a dynamic personality who approaches account management from a quality and credibility perspective using effective and proactive communication, analytical skills, and daily project leadership.
The Client Delivery Manager will report to the Client Delivery Director.

Responsibilities
Promote a supportive and positive team culture that aligns with Cloudmed's values
Maintain complete ownership of client relationships, post go-live, ensuring our delivery standards are consistently met
In partnership with the Client Delivery Director, assess performance of Associates using high standards of quality and competency
Monitor client revenue flow-through of Co-Op (Manager + Associates) book of business to achieve monthly, quarterly, and yearly OKR budget targets
Develop and deliver periodic client business reviews in partnership with Client Success
Partner cross departmentally to support Cloudmed P&L
Support client messaging and creative solutioning to overcome barriers that impact client revenue
Track Client Engagement status in conjunction with Co-Op members to preemptively recognize and escalate potential client risk
Maintain ownership of strategic client relationships, ensuring our delivery standards are consistently met.

Required Qualifications
3+ years of account management, client success management, and/or revenue cycle operations consulting experience.
Experience managing, mentoring, or coaching
Strong knowledge of our client-facing and internal applications
Excellent communication, listening skills, and emotional intelligence
Proficiency with Microsoft Office, including basic to intermediate Excel functions
Ability to travel up to 20% (dependent on health/regulatory safety)

Desired Qualifications
Bachelor's Degree
Healthcare revenue integrity and revenue cycle experience working with acute care provider organizations.
CULTURE FIT
The culture at Cloudmed embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. -Take the work seriously, but don't take yourself too seriously. -Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best. -Join a fulfilling team of like-minded individuals who can get their work done, but still have fun!

BENEFITS
Cloudmed provides an extremely competitive benefit package that includes a 401(k) match, medical/dental/vision insurance and more.

Cloudmed is an Equal Opportunity Employer

Keywords: Cloudmed Solutions LLC, New York , MANAGER, CLIENT DELIVERY, Executive , Roseland, New York