Customer Success Account Manager, Enterprise

Company: CharterUP
Location: New York
Posted on: May 16, 2022

Job Description:

Job DescriptionAbout CharterUPWe aim to be the leading charter bus platform in the world and are looking for talented and ambitious people that want to be along for the ride! We are disrupting the massive and highly fragmented bus industry by using our proprietary technology to seamlessly connect bus companies to customers (businesses, non-profits, and governments). By promoting group travel, we can reduce the transportation industry's carbon footprint and help make our planet greener. We are achieving success by delighting our people, our customers, and our bus partners.About this roleWe are looking for a smart, hungry Customer Success Account Manager, Enterprise to join our team! In this role, you'll be handed potential large, enterprise accounts that CharterUP adds tremendous value to and seeks to serve. You'll be expected to close on complex, long cycle sales and successfully navigate various stakeholders from Fortune 500s, government, sports teams, non-profits.Compensation

• $100,000 to $110,000 annual base salary
• -$50,000 OTE commissionWhat You'll Do
  • Get sophisticated and demanding organizations to book chartered bus transportation on our platform
  • Intimately understand clients and their scope of work to build out effective quotes and RFP responses
  • Leave a refined, knowledgeable, and caring impression with all potential clients
  • Educate potential customers about the amazing benefits of utilizing our technology
  • Be an authority source on the bus industryWhat You'll Need
    • Ability to elicit trust from clients through a professional tone and impeccable manners
    • Articulate and concise communication style coupled with great listening skills
    • Conscientious approach to duties and responsibilities
    • Relentless work ethic, mental toughness, and focus
    • Passion for CharterUP's mission and intellectual curiosity about CharterUP's business
    • Logical foundation to understand underlying fundamentals of a problem
    • Extroverted and agreeable personality when dealing with clients
    • Creativity to handle never-before-seen situations smoothly
    • Outstanding academic credentials from a top national university or standout corporate experienceLocation
      • We are a remote first company where employees can live anywhere they choose
      • Post-pandemic, CharterUP will have optional satellite hybrid offices in Atlanta, New York City, San Francisco, and AustinCharterUP PrinciplesAt CharterUP, we don't compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:
      • Customer First
        • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
        • We are not afraid of short-term pain for long-term customer benefit
        • Create an Environment for Exceptional People
          • We foster intellectual curiosity
          • We identify top performers, mentor them, and empower them to achieve
          • Every hire and promotion will have a higher standard
          • Everyone is an Entrepreneur / Owner
            • No team member is defined by their function or job title; no job is beneath anyone
            • We do more with less; we are scrappy and inventive
            • We think long-term
            • Relentlessly High Standards
              • We don't accept "that's how it's always been done"; we constantly innovate and question established routines to improve processes
              • We actively push to be proved wrong and welcome different ideas; the best idea wins
              • We don't compromise on quality
              • Clarity & Speed
                • When in doubt, we act; we can always change course
                • We focus on the key drivers of a process that will deliver the most results
                • Mandate to Dissent & Commit
                  • We are confident in expressing our opinions; it is our obligation to express our disagreement
                  • Once we decide, we enthusiastically move together in the agreed upon directionPowered by JazzHR3Yoi2JLLXz

Keywords: CharterUP, New York , Customer Success Account Manager, Enterprise, Executive , New York, New York