General Manager

Company: Grand Fitness
Location: East Hanover
Posted on: May 16, 2022

Job Description:

Description:
Planet Fitness East Hanover is looking for an experienced leader. The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and Responsibilities for General ManagerRecruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Cleaners.Continued training of staff in all sales areas including info calls, touring and rate presentation.Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.Managing all day-to-day operations.Enforcing all PF policies and procedures.Provide leadership within a team to set achieve club goals.Determining and improving weak areas of the club.Driving and growing club sales using sales skills and training.Staff ManagementSchedule staff and ensure all shifts are covered.Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.Administration and processing of all weekly/bi-weekly employee payroll.Resolve employee issues or concerns.Following up with and holding all staff members accountable.Manage disciplinary/termination activities.Involved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and maintenance of facilityCleaning all assigned areas of the club including creating a priority cleaning list and delegating properly to the employeesEnsuring club is more than ready for monthly club inspections and unannounced corporate visitsCommunicate with overnight cleaning team and expect to do overnight inspections from time to timeEnsure safety of employees, members and club property.Determine and communicate equipment repair in Fitness EMS in a timely manner.Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.Authorize expenditures and refunds. Prepare deposits.Prepare all HR related forms and send to Payroll.Track club and employee statistics and reports (weekly, monthly, annually).Running and evaluating all reports and statistics.Keep tour % at or above 80%.Ensure success in various metrics, including but not limited to:EFT GrowthBCM%Secondary Billing %GEK and Merchandise SalesNPS ScoreBER ScoreOther tasks as assigned.Ensure nightly closing paperwork is correct and sending it to closings email.Deposits made weekly should be checked each day to ensure accuracyHours: Monday - Thursday - 9am - 7pm. Friday - 9am - 3pm.Communicate variances with your Regional ManagerCompetitive salary and full benefit package (Health, vision, 401K, PTO)

Requirements:
Superior customer service skills, preferably in the fitness industry.Experience working as an Assistant Manager at Planet Fitness.Exceptional leadership, diplomacy and listening skills.Basic computer proficiency (Microsoft Suite).Hard working, enthusiastic and energetic!Strong problem resolution skills.Current CPR Certification required.High school diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.PI175499155

Keywords: Grand Fitness, New York , General Manager, Executive , East Hanover, New York