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Location: New York
Posted on: May 16, 2022

Job Description:

The Director of Business Travel is responsible for effectively establishing and managing client relationships and accounts for their respective market segment. The Director is responsible for achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

  • Solicit new and existing accounts to meet/exceed revenue goals through telephone prospecting, sales calls, site inspections, and written communication.
  • Meet/exceed solicitation call goals as assigned by Director of Sales & Marketing.
  • Follow up promptly on leads generated by the Global Sales offices, Tourism Bureau, and any other lead generating source.
  • Assist in the development and implementation of quarterly Sales Action Plans.
  • Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
  • Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities, exhibiting key features and benefits of the property.
  • Be familiar with all Hard Rock Hotels' sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, building accounts, and recording business development activities.
  • Conduct and/or participate in the required company standard meetings including but not limited to daily business review, weekly Sales Meetings, Pre-cons, Resume meetings, weekly one-on-one with the Director of Sales & Marketing and morning standup meeting.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Ensure proper communication between sales and operations departments to satisfy any special group needs.
  • Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
  • Monitor competitive set activities and adjust execution as needed.
  • Monitor industry trends that could impact buying and sourcing decisions and adjust strategy as needed.
  • Monitor account production and conduct quarterly account reviews.
  • Partner with the Global Sales Office to ensure Hotel is well-positioned during RFP season.
  • Be able to understand and interpret market conditions, trends, and the competition by analyzing STAR data, Agency 360 Reports, and sales month-end reports; identify opportunities for growth with new and existing accounts.
  • Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
  • Resolve guest and client complaints and implement changes to prevent future issues.
  • Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
  • Maintain effective relationships with clients and meet and greet onsite contacts.
  • Promote the organization in and out of industry and at relevant trade associations.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
  • Maintain confidentiality of guest, employee, and company information.
  • Participate in the weekend MOD program.
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  • Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.

    3-5 years' experience in hospitality management in a sales role, preferably in a luxury hotel property. Experience with the corporate and consortia segments. -Comprehensive knowledge of the account procurement process. In-depth knowledge of the New York City market including strong relationships with corporate companies, luxury travel advisors, and intermediaries. -College Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position. - -

Keywords: UNAVAILABLE, New York , DIRECTOR - BUSINESS TRANSIENT, Executive , New York, New York

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