Customer Success Manager
Company: Persado
Location: New York
Posted on: May 16, 2022
|
|
Job Description:
Who We Are
Description
Persado is the only Motivation AI platform that enables
personalized communications at scale to immediately inspire each
individual to engage and act. Organizations that use Persado reach
a tipping point in their ability to understand their customer,
generating powerful, on-brand content and communications that drive
value.
As an employer, Persado is committed to creating a place where
everyone's unique perspective is valued. We understand that our
team members and our inclusive culture are what make Persado
special. Persado is proud to be named on Fast Company's World's
Most Innovative Companies list in 2020, Built In's Best Places To
Work in 2021 & 2022, and Comparably's Best HR Team in 2022.
What We Are Looking For
As a Customer Success Manager , you will be responsible for
partnering with your customers in driving value through adoption of
Persado's solutions. You will collaborate with customers daily to
lead and deliver operational execution of the program, build
relationships, drive utilization, provide awareness and education
to all available Persado solutions to uncover growth
opportunities.
What You Will Work On
Own the day-to-day collaboration with the customer to identify and
execute the entire scope of the agreement
Assist in the definition of campaign specifications and customer
requirements, involve all relevant departments, and ensure
technical feasibility and resource availability
Maintain the customer success plan including consumption plan,
maturity roadmap, key milestones, and value realization journey
Coordinate internal resources, third parties, and help customers
stay on track for value realization through strong project and
program management skills
Act as a trusted advisor to drive customer engagement and platform
adoption across key users of Persado and ensure alignment of
sponsorship from the customer to continue on the maturity path
Drive consistent engagement with Persado users, key champions, and
executive sponsors of Persado within customer organizations
Own and run both internal and customer meetings to operationally
drive projects and customer initiatives
Creates and maintains comprehensive customer level
documentation
Be a Persado expert on our product offerings; educating and
onboarding new and existing teams/business units across the
customer teams
Travel to clients as needed
What You Bring
The ideal candidate will be bright, ambitious, self-driven,
hard-working, team player and flexible.
3-5 years of relevant experience as a Customer Success Manager,
Customer Program Manager, Account Manager, at a high growth
Enterprise SaaS company, or equivalent experience in digital
agencies working with Enterprise customers
Experience in leading any number of customer interactions including
project service delivery, status calls, building program
presentation decks, and key communications across several
cross-functional groups
Tech-savvy and comfortable in a role that combines elements of
multiple disciplines (customer success, project management,
technology, account management, etc.)
Results-oriented and methodical approach to planning, governing and
executing customer scopes through professional services
Strong foundational understanding of the digital marketing
ecosystem, including email marketing, display advertising, social,
mobile commerce and ability to lead operational implementation
Analytical and data-driven mindset and makes decisions with data
including having a strong grasp of financial business value / ROI
cases
Able to deliver results in a demanding and fast-paced environment
that require creative problem-solving skills
Good at managing multiple work streams including all aspects of
customer engagements and communicating clearly the implications to
key customer team stakeholders
Obsessed with customer outcomes
Strives to take end-to-end ownership of projects
A fast learner, eager to learn about new solutions, technologies
and processes
Drives teams to a common goal through collaboration and
teamwork
Exhibits solid process-oriented thinking and problem-solving
capability
Dependable, reliable with strong attention to detail
Self-driven, professional, and proactive to take ownership of
projects
Strong communication skills, ability to own meetings and keep
everyone on track
What We Offer
Achieve your life goals and work goals at Persado.
Persado's hybrid working model empowers both remote and in-office
work equitably!
Competitive and equitable compensation
Generous benefits packages globally
401k matching (USA); Pension Scheme (Certain EU locations) to
prepare for your future
We encourage professional growth through our dedicated enablement
and training teams, as well as on demand tools and resources
$1250 Employee Enrichment Fund to pursue a passion or upgrade your
home office!
Structured onboarding program to ensure a confident start and
long-term success for new hires!
Strong emphasis on career development and mobility, continuous
feedback loops and performance management
Flexible time off to support work-life harmony (including Summer
Fridays)
#PersadoCares! 2 paid Volunteer days per year and $100 charitable
donation match
Robust Diversity, Inclusion and Belonging initiatives; culture
month celebrations, monthly diverse speaker series, commitment to
bias-free recruitment, ERGs (#culture, #mindsmatter, #parents,
#women, #green, #pride and growing)!
Recognition, Rewards and Ideas to Action programs to recognize the
contributions and impact of Persadoans across the globe!
Valuing diversity at Persado means recognizing and respecting human
differences and similarities. Persado is committed to diversity
with respect to all aspects of employment. All decisions regarding
recruitment, hiring, promotion, compensation, employee training and
development, and all other terms and conditions of employment, will
be made without regard to race, religious beliefs, color, gender
identity, sexual orientation, marital status, physical and mental
disability, age, ancestry or place of origin.
Keywords: Persado, New York , Customer Success Manager, Executive , New York, New York
Click
here to apply!
|