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Customer Success Manager

Company: Persado
Location: New York
Posted on: May 16, 2022

Job Description:

Who We Are


Persado is the only Motivation AI platform that enables personalized communications at scale to immediately inspire each individual to engage and act. Organizations that use Persado reach a tipping point in their ability to understand their customer, generating powerful, on-brand content and communications that drive value.

As an employer, Persado is committed to creating a place where everyone's unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company's World's Most Innovative Companies list in 2020, Built In's Best Places To Work in 2021 & 2022, and Comparably's Best HR Team in 2022.

What We Are Looking For

As a Customer Success Manager , you will be responsible for partnering with your customers in driving value through adoption of Persado's solutions. You will collaborate with customers daily to lead and deliver operational execution of the program, build relationships, drive utilization, provide awareness and education to all available Persado solutions to uncover growth opportunities.

What You Will Work On
Own the day-to-day collaboration with the customer to identify and execute the entire scope of the agreement
Assist in the definition of campaign specifications and customer requirements, involve all relevant departments, and ensure technical feasibility and resource availability
Maintain the customer success plan including consumption plan, maturity roadmap, key milestones, and value realization journey
Coordinate internal resources, third parties, and help customers stay on track for value realization through strong project and program management skills
Act as a trusted advisor to drive customer engagement and platform adoption across key users of Persado and ensure alignment of sponsorship from the customer to continue on the maturity path
Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations
Own and run both internal and customer meetings to operationally drive projects and customer initiatives
Creates and maintains comprehensive customer level documentation
Be a Persado expert on our product offerings; educating and onboarding new and existing teams/business units across the customer teams
Travel to clients as needed

What You Bring

The ideal candidate will be bright, ambitious, self-driven, hard-working, team player and flexible.
3-5 years of relevant experience as a Customer Success Manager, Customer Program Manager, Account Manager, at a high growth Enterprise SaaS company, or equivalent experience in digital agencies working with Enterprise customers
Experience in leading any number of customer interactions including project service delivery, status calls, building program presentation decks, and key communications across several cross-functional groups
Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, project management, technology, account management, etc.)
Results-oriented and methodical approach to planning, governing and executing customer scopes through professional services
Strong foundational understanding of the digital marketing ecosystem, including email marketing, display advertising, social, mobile commerce and ability to lead operational implementation
Analytical and data-driven mindset and makes decisions with data including having a strong grasp of financial business value / ROI cases
Able to deliver results in a demanding and fast-paced environment that require creative problem-solving skills
Good at managing multiple work streams including all aspects of customer engagements and communicating clearly the implications to key customer team stakeholders
Obsessed with customer outcomes
Strives to take end-to-end ownership of projects
A fast learner, eager to learn about new solutions, technologies and processes
Drives teams to a common goal through collaboration and teamwork
Exhibits solid process-oriented thinking and problem-solving capability
Dependable, reliable with strong attention to detail
Self-driven, professional, and proactive to take ownership of projects
Strong communication skills, ability to own meetings and keep everyone on track

What We Offer

Achieve your life goals and work goals at Persado.
Persado's hybrid working model empowers both remote and in-office work equitably!
Competitive and equitable compensation
Generous benefits packages globally
401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future
We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources
$1250 Employee Enrichment Fund to pursue a passion or upgrade your home office!
Structured onboarding program to ensure a confident start and long-term success for new hires!
Strong emphasis on career development and mobility, continuous feedback loops and performance management
Flexible time off to support work-life harmony (including Summer Fridays)
#PersadoCares! 2 paid Volunteer days per year and $100 charitable donation match
Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride and growing)!
Recognition, Rewards and Ideas to Action programs to recognize the contributions and impact of Persadoans across the globe!

Valuing diversity at Persado means recognizing and respecting human differences and similarities. Persado is committed to diversity with respect to all aspects of employment. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, will be made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin.

Keywords: Persado, New York , Customer Success Manager, Executive , New York, New York

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