Implementation Manager

Company: Cedar
Location: New York
Posted on: May 16, 2022

Job Description:

U.S. healthcare is frustrating and deeply flawed. Cedar's mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people's lives.

The Role

Implementations Are a Critical Part Of Cedar's Client Lifecycle - The Process By Which Prospects Become Live Clients, And Contracted ARR Becomes Actualized ARR - And Can Be Divided Into Four Major Implementation Phases

Cedar's Delivery team is responsible for the end-to-end implementation of Cedar's product suite.
Sell: advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices
Solution: architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live
Ship: flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar's Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner
Scale: monitoring the overall stability of Cedar's product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state

We are seeking an Implementation Manager to independently lead implementations within the third stage (Ship) of each client's Cedar implementation journey. In this role, you will leverage your healthcare implementation experience and advanced project management expertise to deliver high-quality, complex implementations for our Post-Visit, Pre-Visit or Payer products. Internally, you will contribute to key initiatives such as implementation playbook development and workflow success, while continuously building your product and process expertise. This is an individual contributor role and will report into one of Cedar's Delivery Group Leads.

Responsibilities
Accountable for the overall success of Cedar implementation for assigned clients
Lead execution of implementation project plans to ensure on time, on budget, quality delivery in close partnership with Cedar Client Growth Leads, Solution Design Leads, Solution Architects, and Solution Engineers
Form strong and productive working relationships with client counterparts, keeping all parties on track towards achieving mutual goals
Guide and influence client counterparts in the decision-making process to deliver a high quality implementation
Independently execute risk mitigation plans; escalate product, implementation and technical problems to appropriate stakeholders to ensure learnings
Leverage your implementation experience to actively build and refine tools and resources to support and scale Cedar implementations
Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar's platform and delivery approach
Exemplify Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity

Required Skills & Experience
Experience in a client-facing project management, consulting or operations role (or equivalent) within healthcare technology implementations
Experience working with hospital systems and/or payers required; Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise strongly preferred
Demonstrated ability to manage complex, cross-functional projects that require technical problem-solving
Prior experience working with engineering and product teams a plus
Demonstrated collaborative, consultative approach to building trusted relationships with client operators
Strong communication skills (clear, succinct, and professional written and verbal communicator); able to explain core concepts to operational and technical client counterparts in a way that builds rapport
Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
Creative problem-solver; able to mitigate risks independently
Intellectual curiosity; consistent desire to innovate and improve

What do we offer to the ideal candidate?
A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
Flexibility to work from home or in the office, depending on what works best for you
Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
Competitive pay, equity (for qualifying roles) and health benefits that start on your first day
401k plan with 3% employer non-election contribution
Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally

About Us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcech company fueled by remarkable growth. Over the past several years, we've raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar's valuation to $3.2 billion.

Today, Cedar helps over 15 million patients annually-and partners with more than 50 leading healthcare providers, including Yale New Haven Health, Summit Health, Novant Health, Allina Health, Providence, ChristianaCare, Blue Cross Blue Shield of Arizona, CommonSpirit Health and Blue Cross Blue Shield of Massachusetts.

Keywords: Cedar, New York , Implementation Manager, Executive , New York, New York