Customer Success Manager, Enterprise - Remote
Company: Zywave
Location: New York
Posted on: May 16, 2022
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Job Description:
Brief Description
As a Customer Success Manager in Zywave's Enterprise team, you are
responsible for creating and maintaining successful partnerships
with the company's largest customers, ensuring they realize maximum
value from our platforms and services. In this role you will
provide strategic support to help insurance firms build and grow
their businesses by utilizing Zywave's cutting edge software. You
must have a strong understanding of our customer's business
objectives and the ability to identify and articulate how our
solution supports achievement of the Customers' strategic business
goals. You will leverage your mastery of influence and change
management work cross-functionally with our Sales, Support,
Product, Marketing, and Professional Services teams to deliver
value, drive adoption/engagement, and ensure a world-class customer
experience.
Factors for Success
Bachelor's degree in business or a related field is great! But at
least 5 years of related experience and/or equivalent
combination
4+ years of strong performance in customer success management,
account management, sales, or other customer-facing role with B2B
SAAS customers in excess of $250,000 ARR.
Experience building relationships with C-Suite executives of
Fortune 500+ companies or similar.
Knowledge of the commercial and group health insurance industry, or
of insurance carriers is preferred
Exceptional verbal and written communication skills
Driven and action-oriented with a sense of urgency.
Passion for technology and customer success.
Ability to quickly build trusting relationships with customers at
all levels of the organization.
Find yourself checking a lot of these boxes but doubting whether
you should apply? At Zywave, we support a growth mindset for our
team members through all stages of their careers. If you meet some
of the requirements and you share our values, we encourage you to
apply. As part of our ongoing commitment to a diverse, equitable,
and inclusive workplace, we're invested in building teams with a
wide variety of backgrounds, identities, and experiences.
Company Background
Why pick Zywave? Zywave is a cutting edge, web-based SaaS company
that has revolutionized the insurance industry by helping
independent agencies leverage technology solutions to grow their
business in employee benefits and property and casualty markets.
Zywave has been a highly profitable and growing business for over
25 years and is consistently voted a Top Workplace, also earning an
award for Milwaukee's Coolest Office.
Keywords: Zywave, New York , Customer Success Manager, Enterprise - Remote, Executive , New York, New York
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