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Client Success Manager

Company: Alfred
Location: New York
Posted on: May 16, 2022

Job Description:

Job DescriptionYour role in our missionWe're Alfred, and we're building the future of living. We provide resident‐first software and services to deliver in‐home support and local experiences. We're contributing to build a future where everyone has the help they need to make time for the people and things that matter most. Since 2015, we've completed millions of services and saved our members countless hours across more than twenty cities. The Client Success Manager is responsible for leading growth through establishing and strengthening building partnerships throughout the region. Specifically, the Client Success Manager is responsible for developing relationships based on trust with building teams, establishing and maintaining building level programming, and ultimately increasing service utilization and building spend. The ideal CSM is a personable relationship builder with a compelling presence and an inspirational leadership style.How you'll contribute to #OneTeam

  • Develop and sustain meaningful relationships that engage building teams and inspire them to utilize all of Alfred's technology tools (AlfredOS)
  • Successfully launch all new properties ensuring teams are educated on all Alfred services and systems and are ready to confidently promote the service in their buildings to drive enrollment
  • Regularly connect with Property Managers and Building Ownership groups to maintain personal connections and relationships, discuss the unique value of Alfred services, provide updates on service changes, discuss monthly metrics reports, promote upcoming events and new and existing service offerings.
  • Design, deliver and sustain impactful building events and programming in collaboration with the Alfred Community Team that strategically impacts the overall resident engagement, supports the building's daily operations.
    • Drive building contract renewal value and upsell potential through high levels of engagement with property teams and the development of strategies that support resident retention
      • Collaborate with the regional team to ideate and implement strategies and tests to drive building engagement and secure Alfred's standing as an essential building utility. Who you are
        • 3+ years of related experience in Customer Success or Client Services
        • Must be willing to work West Coast, US hours
        • Excellent communication and presentation skills and a natural influencer
        • Sense of ownership and pride in your performance and its impact on company success
        • Team player that collaborates closely with all cross-functional teams including Sales, Operations, Community Engagement, and Product.
        • Good organization and time management skills
        • Ability to handle ambiguity and problem solve creatively
        • Preferred experience in Real Estate Tech, Hospitality and SaaS software startup environmentsYou'll connect with us if you
          • Practice empathy
          • Conduct yourself with the highest integrity
          • Are thoughtful, self-reflective and always open to growing
          • Speak up with radical candor
          • Approach your work like an owner
          • Have a high and ever-climbing bar for excellence
          • Always do things the right way, even when it's harder
          • Believe that #OneTeam is greater than the sum of its parts
          • Leave no loops openSome ways we care for you
            • Remote Friendly working style
            • NYC Pet Friendly HQ
            • Equity, Diversity, and Inclusion working group
            • Unlimited PTO
            • Weekly Seminar Learning Sessions
            • Culture of Promoting from Within
            • 100% coverage of Medical, Dental and Vision Premiums for Employees
            • FSA & HSA options
            • Quarterly Feedback Reviews
            • 401K

Keywords: Alfred, New York , Client Success Manager, Executive , New York, New York

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