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Director of CDPAP Program

Company: True Care
Location: Brooklyn
Posted on: May 16, 2022

Job Description:

Company Overview: True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.
Position Title: Director of CDPAP Program
Reports to: Director of Operations
Job summary: The Director of CDPAP oversees the CDPAP department and partner closely with the leadership team to align on growth priorities and strategy for quality improvement, compliance with regulatory and accreditation requirements, human resources, business development, and CDPAP program development
Responsibilities include:


  • Manage all aspects of the CDPAP department's Coordination, Intake and Business Development divisions
  • Manage outreach, marketing and Business Development strategies to ensure the company is meeting goals in all cultures
  • Oversee Salesforce processes and productivity
  • Oversee eligibility and intake process for all CDPAP referrals from all referral sources
  • Ensure referrals are addressed and processed consistently and efficiently
  • Assist referrals with CDPAP eligibility as needed
  • Manage Visiting Coordinators to ensure all new clients complete paperwork properly and enroll following compliance guidelines
  • Manage Coordination team and ensure all staffing, attendance, IVR, timesheet processes meet company guidelines
  • Collaborate with CDPAP Administrator to review HR compliance, applications and special projects
  • Participate in strategies regarding pay rates for caregivers
  • Oversee CDPAP team throughout all True Care offices including offsite locations Manage team quotas to analyze efficiencies and productivity
  • Participate in meetings with Management to discuss growth and development of the department
  • Provide monthly analysis of CDPAP department for relevant divisions
  • Responsible for educating clients on the services we provide and accommodating them with their home care needs for skilled and unskilled services
  • Supervise and provide leadership and training to CDPAP team members
  • Conduct weekly team meetings, review cases and resolve operational issues
  • Complete and submit relevant reports and statistics in a timely manner
  • Supervise all incident reporting and other client activities to ensure compliance; document and manage all incidents and report them to the contract and the Director of Operations
  • Develop and maintain relationships with community service providers and resources
  • Understand the administration and management of office operations for home care agencies
  • Maintain all HIPAA and confidentiality requirements for both applicants/employees and clients
  • Keep abreast of changes of the CDPAP program in the industry
    Job requirements:

    • BA in related field
    • 3+ years' experience in work related experience, preferably within the health care services or homecare industry
    • 3+ years in a Director or Management role
    • Knowledge of Salesforce is a plus; proficient in Microsoft Office Suite, Constituent Database (HHA Exchange) and Internet
    • Investigative ability, highly organized, self-motivated, takes initiative, excellent written and verbal communication and analytical critical thinking skills; able to perform without much supervision
    • Understand the regulations governing the home care field, related to Medicare, Medicaid and other insurance
    • Have a solid understanding of communicating effectively with employees, patients and their families, medical and community affiliates in order to develop positive relationships
    • Demonstrates a commitment to maintain a high degree of patient satisfaction and strives to work as a team player

Keywords: True Care, New York , Director of CDPAP Program, Executive , Brooklyn, New York

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