Director of CDPAP Program
Company: True Care
Location: Brooklyn
Posted on: May 16, 2022
Job Description:
Company Overview: True Care is a licensed Home Care Agency
providing outstanding homecare service in the New York Metropolitan
area. Our passionate dedication to our clients sets True Care
apart. We work with our clients individually to ensure their
satisfaction and comfort with the paraprofessionals caring for
them. It is our mission to continue to raise the standard of
homecare services. We are committed to providing the highest level
of care by maintaining excellence in staff, procedures, and
responsiveness. The True Care team is Healthcare professionals who
are committed to helping our patients and caregivers experience the
most excellent care.
Position Title: Director of CDPAP Program
Reports to: Director of Operations
Job summary: The Director of CDPAP oversees the CDPAP department
and partner closely with the leadership team to align on growth
priorities and strategy for quality improvement, compliance with
regulatory and accreditation requirements, human resources,
business development, and CDPAP program development
Responsibilities include:
- Manage all aspects of the CDPAP department's Coordination,
Intake and Business Development divisions
- Manage outreach, marketing and Business Development strategies
to ensure the company is meeting goals in all cultures
- Oversee Salesforce processes and productivity
- Oversee eligibility and intake process for all CDPAP referrals
from all referral sources
- Ensure referrals are addressed and processed consistently and
efficiently
- Assist referrals with CDPAP eligibility as needed
- Manage Visiting Coordinators to ensure all new clients complete
paperwork properly and enroll following compliance guidelines
- Manage Coordination team and ensure all staffing, attendance,
IVR, timesheet processes meet company guidelines
- Collaborate with CDPAP Administrator to review HR compliance,
applications and special projects
- Participate in strategies regarding pay rates for
caregivers
- Oversee CDPAP team throughout all True Care offices including
offsite locations Manage team quotas to analyze efficiencies and
productivity
- Participate in meetings with Management to discuss growth and
development of the department
- Provide monthly analysis of CDPAP department for relevant
divisions
- Responsible for educating clients on the services we provide
and accommodating them with their home care needs for skilled and
unskilled services
- Supervise and provide leadership and training to CDPAP team
members
- Conduct weekly team meetings, review cases and resolve
operational issues
- Complete and submit relevant reports and statistics in a timely
manner
- Supervise all incident reporting and other client activities to
ensure compliance; document and manage all incidents and report
them to the contract and the Director of Operations
- Develop and maintain relationships with community service
providers and resources
- Understand the administration and management of office
operations for home care agencies
- Maintain all HIPAA and confidentiality requirements for both
applicants/employees and clients
- Keep abreast of changes of the CDPAP program in the
industry
Job requirements:
- BA in related field
- 3+ years' experience in work related experience, preferably
within the health care services or homecare industry
- 3+ years in a Director or Management role
- Knowledge of Salesforce is a plus; proficient in Microsoft
Office Suite, Constituent Database (HHA Exchange) and Internet
- Investigative ability, highly organized, self-motivated, takes
initiative, excellent written and verbal communication and
analytical critical thinking skills; able to perform without much
supervision
- Understand the regulations governing the home care field,
related to Medicare, Medicaid and other insurance
- Have a solid understanding of communicating effectively with
employees, patients and their families, medical and community
affiliates in order to develop positive relationships
- Demonstrates a commitment to maintain a high degree of patient
satisfaction and strives to work as a team player
Keywords: True Care, New York , Director of CDPAP Program, Executive , Brooklyn, New York
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