Manager, Fraud Performance Management (US)

Company: TD Bank Group
Location: New York
Posted on: May 16, 2022

Job Description:

Company OverviewAbout TD Bank, America's Most Convenient Bank - TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth -, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at . TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .Department OverviewDigital and Emerging FraudJob DescriptionDepth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredFraud Losses ManagementReviews fraud attacks to understand and address coverage gapsParticipates in quarterly and annual fraud loss forecasting exercisesDevelops insights and rules to deliver fraud loss planManages shifting network rules and liability requirementsUncovers and resolves process gaps throughout the BankProvides alert support to address emerging threatsFraud Rule ManagementManages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)Changes socialization and adherence to Change Management protocolsFraud Operational SupportParticipates in operational forecasting and capacity planningManages fraud case prioritization strategy to optimize return-on-investmentManages strategic intent for Operational & Contact processesEffectively partners with Defect Managers to identify and remediate coverage gapsDesign/Update Monitoring & ReportingIdentifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needsSupports existing monitoring by refreshing reports when data or requirements changePartner Support - TD Partners Outside of FC&FMGSupports project intent and ongoing partner projects; provides risk identification and cost estimatesLeverages fraud expertise to help define fraud resilient products and processesProvides post-launch IT validation and issue managementEnsures Fraud policy alignment and implementationProvides monthly partner loss performance updates and participates in review sessionsSupport FC&FMG IntentOutlines data needs for rule-writing and effective managementReviews and evaluates potential technology investmentsManages model prioritization, business validation and implementationSupports audit and regulatory requests (data or intent)Manage External RelationshipsProvides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)Requirements

• Must be eligible for employment under regulatory standards applicable to the position.QualificationsEducation & Experience:Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is requiredMaster's Degree in a related discipline is preferred7+ years relevant experienceKnowledge of systems and processes is preferredExperience with SQL/SAS/Data manipulation tools requiredPrevious experience with related fraud is preferredSolid understanding of TD Products and ChannelsPeople management experience is an assetGiven the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is requiredConceptual thinker; ability to wade through data and arrive at conclusionsStrong interpersonal skills; comfortable interacting with team members of all levelsStrong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)Ability to take initiative and work independently under tight timelinesStrong team collaboration skillsAbility to effectively manage multiple projects and priorities simultaneouslyAbility to reconcile numerous metrics and condense/summarize for our Executives and Business PartnersHours40InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Colorado Residents OnlyFor an overview of TD's Benefits program, please visit Colorado Residents OnlyFor additional information regarding the compensation of this position, please

Keywords: TD Bank Group, New York , Manager, Fraud Performance Management (US), Executive , New York, New York