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Change Manager

Company: Silverline
Location: New York
Posted on: May 16, 2022

Job Description:

Company Overview:
Founded in 2009, Silverline is one of the largest pure-play Salesforce services partners in the world! Silverline is made up of a diverse group of people with the same goal: to make our clients' lives easier through technology. Our focus is exclusively to help clients deploy, manage, and enable continuous value with Salesforce's portfolio of products. Silverline's deep industry expertise in Financial Service, Insurance & Healthcare & Life Sciences along with proven proprietary IP provides differentiated and transformational solutions to our clients.
As a Top Tier Salesforce Partner, Silverline provides strategy, advisory, technical implementation, and ongoing managed services to enable organizations to achieve maximum value with the Salesforce platform. From strategy and implementation to managed services, we guide Financial Services, Insurance and Healthcare industry clients to success - enabling continuous value with the Salesforce platform.
We are also proud to have been named #1 Best Places to Work among small and medium sized companies in the annual Glassdoor Employees' Choice Awards 2018---Come join the Team and see for yourself how awesome we are!!
Position Overview:
The Change Management Consultant is responsible for the delivery of offerings related to organizational change management & training within client projects focused on ensuring successful user adoption and performance.

  • Apply methodology for Silverline Approach to Successful User Adoption to client projects tailoring the methodology as dictated by client SOWs
  • Utilize Tools and Templates to guide the delivery of change management offerings.
  • Advise and recommend any changes to change management services based on client culture and needs
  • Provide feedback on Silverline Approach to Successful User Adoption and assist with enhancing and evolving the methodology
  • Provide input and feedback on level of effort estimates and timelines for change management offerings
  • Ensure consistency in execution and quality of deliverables
  • Deliver Change Management & Training Services including but not limited to:

    • Change Readiness Assessments
    • Change Management Strategies and Plans
    • Stakeholder Analysis
    • Sponsor Analysis
    • Change Impact (Organization & Role) Impact Assessments
    • Training Strategy
    • Instructional Design & Training Content Development -
    • Training Delivery
    • Reinforcement/Adoption Plans

    • Ensure all client deliverables are stored in the appropriate advisory document repository.
    • Participate in enablement related to delivery of change management offerings

      Basic Requirements:

      • BA/BS degree - or equivalent work experience; - Business, Information Systems, Organizational Behavior or Psychology, or MBA a plus
      • 5+ years in management and consulting services involving full lifecycle systems implementations, project management and change management & training
      • Certification in Change Management, (e.g. Prosci, CCMP) a plus
      • Industry Experience in Finserv, Healthcare, or Media
      • Salesforce knowledge and certifications a plus
      • Excellence in communication and organizational skills

Keywords: Silverline, New York , Change Manager, Executive , New York, New York

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