Convention Services Manager

Company: Omni Hotels & Resorts
Location: New York
Posted on: May 16, 2022

Job Description:

Overview
Richmond Hotel
Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.
Job Description
To discuss meeting room arrangements with clients and to communicate this information through respective hotel department heads via meetings and resumes on a daily/weekly basis. -$45,000 plus bonus. - Bonus potential is up to 30% of base salary.
Responsibilities

• 
  
• Provides customer service to guests on the phone and in person in a friendly and professional manner in accordance with Omni's 19 Service Points.
  
• Process turnovers of group sales contracts. - Re-Check function diary to ensure proper space has been assigned. - Complete joint introduction call with sales manager.
  
• Provides hotel site inspections when necessary and entertain clients to establish closer working relations when appropriate.
  
• Maintains account files and ensures that all information is included in file, i.e. correspondence, booking recaps, contracts, credit applications, BEO's, etc.
  
• Manage all aspects of event details with internal and external customers to include bu tnot limited to: group landing page, menu design and selection, room block management, audiovisual orders, exhibitor management, outside vendor coordination.
  
• Prepare resumes for groups and distribute to operations teams. - Ensure accuracy of information regarding group details.
  
• Conducts Pre-Convention and Post-Convention meetings as requested by client. - Introduce client to hotel management team, review event details, and gain feedback at event conclusion.
  
• Greet client prior to event start time. - Maintains a presence on the banquet floor during the conference. - Will ensure the meeting arrangements are met to contact specifications.
  
• After the conclusion of meeting, reviews final bill and comments with meeting planner. - Ensure 100% accuracy and timely processing of bill.
  
• Distributes and process post convention reports to operations teams at the conclusion of the event. - Record feedback details in Delphi account for historial purposes.
  
• Completes group Moments of Service reports as outlined through Omni program.
  
• Coordinates general office functions. - Including ensuring that the office environment is neat and organized, equipment is properly maintained and supplies are ordered.
  
• Completes assignments as assigned from the Director of Catering and Convention Services.
  
  Qualifications
  
  • 
    
  • Bachelors Degree in Hospitality or related field required.
    
  • Flexible work hours to include nights, weekends, and holidays in order to meet the demands of a 24 hour operation.
    
  • Excellent communication skills in all aspects: verbal, written and non-verbal
    
  • Must have a minimum of 3-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property.
    
  • Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems.
    
  • Able to lift up to 50 pounds.
    
  • Dissemination of information to/from other departments.
    
  • Participate in hotel wide MOD and Lobby Ambassador Program.
    
  • Participate in monthly divisional meeting.
    
    Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: -EEOC is the Law Poster -and the following link is the -OFCCP's Pay Transparency Nondiscrimination policy statement -
    End of Job Description#IND123

Keywords: Omni Hotels & Resorts, New York , Convention Services Manager, Executive , New York, New York