IT Manager
Company: NeueHouse
Location: New York
Posted on: May 16, 2022
Job Description:
Job DescriptionNeueHouseNeueHouse is the private workspace and
cultural home for creators, innovators, and thought leaders. With
iconic buildings, timeless design, thought-provoking cultural
experiences, and elevated hospitality, NeueHouse has reimagined the
ideal environment for creative potential and progress.Our
PropertiesNeueHouse currently operates across three different, but
equally iconic properties in New York City and Los Angeles: Our
Madison Square (MSQ) House is situated in New Yorks iconic Flatiron
District, was previously home for Tepper Galleries, a well-known
Manhattan auction house for international artists and collectors in
the 1930s and neighbors the 69th Regiment Armory where the first
International Exhibition of Modern Art was held. Our Hollywood
House (HWD), which sits on Sunset Boulevard, is one of LAs most
celebrated buildings and occupies the original CBS Studio (the
worlds first structure built intentionally for broadcast). Here
genre- defining artists from Orson Wells and Lucille Ball, to Janis
Joplin, the Beach Boys, and Bob Dylan built their legacy. Our
Bradbury House (BB) sits within the Bradbury building in DTLA.
Built in 1893, the Bradbury Building is an architectural
masterpiece and one of Los Angeles most historic landmarks. It has
been heralded as one of the most thrilling spaces in all North
America and is renowned for its breathtaking skylit atrium filled
with walkways, stairs, balconies, and intricate ironwork.These
properties are complemented by forthcoming houses in Venice Beach,
and Miami, as well as proposed European locations. Regardless of
locale, and by deliberate design, all our environment and teams
support, nurture and connect the NeueHouse community in reaching
their creative potential.The RoleReporting into the Director of IT,
the IT Manager will engage daily with members, guests, and
colleagues, solution-solving everything from printer issues through
to more complex Meraki and Windows Active Directory tasks. As the
first line of support for tech, the role requires a passion for
service and a genuine desire to engage and educate. IT Manager
ensures NeueHouse has the best tools and equipment needed to
support the productivity of members, guests, and
team.Requirements
- 3 + years of experience with Tier 1 IT & Tech support
issues
- Manage IT staff by recruiting, training and coaching employees,
communicating job expectations and appraising their
performance.
- Creating Member Wi-Fi credentials for Meraki 802.1x
authentication using Windows Active Directory
- Installing and troubleshooting printing issues with Member and
Staff Computers (Mac/Windows)
- Support pre-meeting conference room setup and support of
audio/visual equipment
- Deploying and maintaining conference room technology including
computers, cameras, mics, speakers, and VoIP devices
- Troubleshooting issues related to Wi-Fi connectivity and VoIP
(8x8)/SIP connectivity
- Working with Members, Guests, and team to resolve technical
issues daily on property.
- Ensuring technology on property is operating at full
capacity
- Experience in technical facility management, creative
technology support, or physical production would be helpful in the
role
- Intimate knowledge of troubleshooting general IT, Network
infrastructure, AV systems
- Familiarity in asset tracking, management, and deployment
- Capable of following and composing process and procedure
documentation (SOPs), training users in complex topics, and
interacting positively with upper management
- Patience and a desire to provide best-in-class customer service
by reading customers and making strong, solution-focused judgment
calls
- Providing thoughtful recommendations on tech and IT issues; you
have the ability to translate concepts that can feel complex into
simple, everyday language
- Manage technology operations and services to ensure the highest
level of member and staff satisfaction
- Assist NeueHouse Programming and Events departments with
technical setups
- Support the Director in the facilitation, development, and
training of technical service advocates and new system
launches.
- Partner with the Director + Network Administrator to maximize
technical efficiency and performance.
- When required work with external tech and support vendors to
manage relationships and make recommendations
- Support in the inventory of technical equipment for Staff and
Tech department.
- NeueHouse values diverse educational and training backgrounds
in consideration of the role.
- Experience working in member/exclusive locations, a
plus.COVID19: The health and well-being of our Members and staff
has been our number one priority and the guiding force behind all
our decisions as we open our doors. We encourage you to learn more
about our commitment to safety by reading the steps we have taken
to ensure that all Members and teams feel safe, comfortable, and
secure, going forward on our website.Diversity & Representation:
NeueHouse is committed to building and supporting diverse and
representative communities, long-term career opportunities and
extends Equal Employment Opportunities to qualified applicants and
employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual
orientation, gender identity or expression, pregnancy status,
marital status, military or veteran status, genetic disposition or
any other reason protected by law. Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Keywords: NeueHouse, New York , IT Manager, Executive , New York, New York
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