IT Manager

Company: NeueHouse
Location: New York
Posted on: May 16, 2022

Job Description:

Job DescriptionNeueHouseNeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.Our PropertiesNeueHouse currently operates across three different, but equally iconic properties in New York City and Los Angeles: Our Madison Square (MSQ) House is situated in New Yorks iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held. Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LAs most celebrated buildings and occupies the original CBS Studio (the worlds first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball, to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy. Our Bradbury House (BB) sits within the Bradbury building in DTLA. Built in 1893, the Bradbury Building is an architectural masterpiece and one of Los Angeles most historic landmarks. It has been heralded as one of the most thrilling spaces in all North America and is renowned for its breathtaking skylit atrium filled with walkways, stairs, balconies, and intricate ironwork.These properties are complemented by forthcoming houses in Venice Beach, and Miami, as well as proposed European locations. Regardless of locale, and by deliberate design, all our environment and teams support, nurture and connect the NeueHouse community in reaching their creative potential.The RoleReporting into the Director of IT, the IT Manager will engage daily with members, guests, and colleagues, solution-solving everything from printer issues through to more complex Meraki and Windows Active Directory tasks. As the first line of support for tech, the role requires a passion for service and a genuine desire to engage and educate. IT Manager ensures NeueHouse has the best tools and equipment needed to support the productivity of members, guests, and team.Requirements

• 3 + years of experience with Tier 1 IT & Tech support issues
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Creating Member Wi-Fi credentials for Meraki 802.1x authentication using Windows Active Directory
• Installing and troubleshooting printing issues with Member and Staff Computers (Mac/Windows)
• Support pre-meeting conference room setup and support of audio/visual equipment
• Deploying and maintaining conference room technology including computers, cameras, mics, speakers, and VoIP devices
• Troubleshooting issues related to Wi-Fi connectivity and VoIP (8x8)/SIP connectivity
• Working with Members, Guests, and team to resolve technical issues daily on property.
• Ensuring technology on property is operating at full capacity
• Experience in technical facility management, creative technology support, or physical production would be helpful in the role
• Intimate knowledge of troubleshooting general IT, Network infrastructure, AV systems
• Familiarity in asset tracking, management, and deployment
  • Capable of following and composing process and procedure documentation (SOPs), training users in complex topics, and interacting positively with upper management
  • Patience and a desire to provide best-in-class customer service by reading customers and making strong, solution-focused judgment calls
  • Providing thoughtful recommendations on tech and IT issues; you have the ability to translate concepts that can feel complex into simple, everyday language
  • Manage technology operations and services to ensure the highest level of member and staff satisfaction
  • Assist NeueHouse Programming and Events departments with technical setups
  • Support the Director in the facilitation, development, and training of technical service advocates and new system launches.
  • Partner with the Director + Network Administrator to maximize technical efficiency and performance.
  • When required work with external tech and support vendors to manage relationships and make recommendations
  • Support in the inventory of technical equipment for Staff and Tech department.
  • NeueHouse values diverse educational and training backgrounds in consideration of the role.
  • Experience working in member/exclusive locations, a plus.COVID19: The health and well-being of our Members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all Members and teams feel safe, comfortable, and secure, going forward on our website.Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Benefits
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Family Leave
    • Short Term & Long Term Disability
    • Training & Development
    • Wellness Resources

Keywords: NeueHouse, New York , IT Manager, Executive , New York, New York