Dept - Digital - Senior Manager of AV and Media Services

Company: The Metropolitan Museum of Art
Location: New York
Posted on: May 16, 2022

Job Description:

About the Metropolitan Museum of Art

The Metropolitan Museum of Art collects, studies, conserves, and presents significant works of art across all times and cultures to connect people to creativity, knowledge, and ideas.

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City-The Met Fifth Avenue and The Met Cloisters. Since it was founded in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. Every day, art comes alive in the Museum's galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

The Senior Manager of AV and Media Services leads the planning and delivery of technical production for digital media experiences, educational and public programs, and live performances at The Met. This position oversees the management and ongoing development of media services, technologies, and equipment.

This position provides strategic leadership and comprehensive oversight of the audio-visual and media services across programs and live events that take place at the Museum, including in the galleries, classrooms, conference rooms, auditoriums, and other Museum spaces where AV and media services are required. Programs and events include but are not limited to performances, symposia, lectures, convenings, classes, meetings, museum-wide festivals, and corporate and non-profit rentals.

The Senior Manager of AV and Media Services reports to the Chief Digital Officer and supervises a team that includes managers, full-time and part-time Union staff, and contracted service providers when required.

PRIMARY RESPONSIBILITIES & DUTIES:

Management and leadership of AV media services and live event production
Provide direct supervision to managers, and indirect supervision for staff.
Recruit, train, and oversee live event technical staff and managers, including technical managers and production managers.
Provide effective team leadership; hire, develop, and retain talented staff.
Allocate resources and oversee a comprehensive scheduling process to ensure media services are delivered for all Museum events, programs, and activities.
Create technical production budgets and schedules for (1) live events in auditorium and gallery/public spaces, (2) educational programming, and (3) public programs.
Oversee media technologies, AV equipment, and live event production gear used across The Met, including equipment inventory, technical specifications, evaluation, replacement schedule, and purchasing.
Work collaboratively across the Museum to ensure clear alignment on goals and plans for programs and events that require AV and media services.
Oversee technical support for public-facing AV equipment, including routine maintenance, troubleshooting, and break fix.
Perform detailed budget planning for AV and media services on an annual basis, in collaboration with the Chief Digital Officer and Senior Manager of Admin and Ops.
Select, negotiate agreements with, and manage third-party vendors and contractors that provide AV and media services to the Museum.
Other related duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

Fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a disability, sincerely held religious belief, or pregnancy, or because you are a victim of domestic violence, stalking, or sex offenses).

Experience and Skills:

5+ years of experience with event media technologies and logistics, and live event production.
At least 2 years of experience in a leadership/supervisory role directly related to the management and delivery of AV and media services for a variety of public-facing experiences, including digital media experiences, educational and public programs, and live performance.
Demonstrated ability to manage complicated schedules.
Ability to plan and implement multiple projects simultaneously.
Ability to recommend opportunities to improve and enhance audience engagement, through the use of AV and media services, to internal and external clients
Collaborative mindset with very good verbal and written communication skills.
Supportive management style including a positive mentorship approach and a commitment to developing staff.
Experience managing unionized staff
Experience with, or interest in working with, performing arts and art museums.
Experience with live events, including mixing, lighting, decking, house sound, as well as multi-camera capture, broadcast mix, and live streaming.

Knowledge and Education:

Bachelor's degree or equivalent work experience.
Broad knowledge of audio-visual and media technologies, software, and equipment
Broad knowledge of stagecraft and live event technology, software, and equipment
Knowledge of best practices in theatrical rigging and lighting, staging, sound design, video projection, control systems (e.g., QLab), and digital recording equipment.
Proficiency with Microsoft Office Suite.
Additional qualifications that are not required but would be considered a plus:
Understanding of emerging industry trends and innovations.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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