Application Support Manager
Company: Fiserv
Location: Berkeley Heights
Posted on: June 25, 2022
|
|
Job Description:
Job TitleApplication Support ManagerJob PurposeWhat does a great
Application Support Manager do for Fiserv? As an Application
Support Manager, you are responsible for leading a team in
diagnosing and fixing operational issues with our high demand
commercial cash management applications. This is an application
development management role where you can design technical
solutions to provide remedies through code fixes, data adjustments,
or process workarounds. Leading production support team members to
ensure issues are properly prioritized, addressed proactively and
in a timely manner. This includes identifying (and partnering to
enable) the proper monitoring and alerting needed for health checks
and proactive issue awareness.As an Application Support Manager,
you can look forward to:You will lead a team of production support
engineers and SRE function to deliver high quality service
experiences to our clients.You will work closely with our support,
implementations, and operations teams to help drive customer
satisfaction and manage other production support engineers.You will
develop a deep understanding of our product and architecture as
well as payments processing and banking to find and correct flaws
and deliver improvements in our applications.Help drive process
improvements in development and operations as well as interact with
customers and executives to offer root cause analysis and
explanations of a technical nature.In this role, you will be
included in after-hours support rotations for software releases and
upgrades as well as incidents and support escalations.Basic
Qualifications for Consideration:5+ years of experience with Java
and Object-Oriented ProgrammingExperience operating and supporting
critical business applicationsCreate process improvements and
workflow to facilitate problem resolution with speed and
accuracyStrong troubleshooting and problem-solving skills to
identify and resolve application issuesStrong communication,
coordination, assertiveness, and comfort leading and driving
resultsExperience leading a team of engineers with overall
responsibility for resolution of assigned issuesAbility to make
quick critical decisions to manage production
incidentsUnderstanding of the necessity and value of accuracy and
attention to detailExperience in managing client and stakeholder
expectations and resolution commitmentsExperience in building and
leading an SRE teamEducation:Bachelor's degree in Computer Science
or relevant work experienceTechnical Requirements:Java / Groovy or
other JVM languagesSQL with JDBC and Hibernate/JPAWeb development
and JavaScript including frameworks such as Angular, Ember, and
jQuerySpring Framework and related technologiesSOAP and REST web
servicesExperience with Linux / Unix environmentsExperience with
TLS cryptography and certificate management in JavaGit version
controlPreferred Qualifications for Consideration:Experience in
banking, financial services, and/or software industriesContainer
and cloud deployment platforms such as AWS, Kubernetes, and Cloud
FoundryUnit testing and continuous integrationLearn more about
Fiserv:To support the total well-being of our associates, Fiserv
takes a broad approach to our benefits. We offer a comprehensive
benefits package that provides flexibility and affordability with a
variety of medical, dental, vision, life insurance and disability
options.We are #FISVProud of our benefits and well-being programs.
Our commitment to wellness, wellness education, preventive services
and fitness activities are designed to meet you where you are.Life
moves fast. And as it does, we know most people aren't thinking
about "financial services". But we are.We help people and
businesses move money and information every minute of every day.
Our solutions connect financial institutions, corporations,
merchants and consumers to one another, millions of times a day,
behind the scenes, reliably and securely.We're Fiserv, a global
leader in Fintech and payments enabling innovative financial
services experiences that are in step with the way people live and
work today. The company's approximately 44,000 associates proudly
serve clients in more than 100 countries, so their customers,
members and consumers can move money when and where they need it,
at the point of thought.Our Aspiration is to move money and
information in a way that moves the world. As a FORTUNE--- 500
company and one of FORTUNE Magazine World's Most Admired Companies
for the seventh consecutive year, we are committed to excellence
and purposeful innovation.We welcome and encourage diversity in our
workforce. Fiserv is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected
veteranExplore the possibilities of a career with Fiserv and Find
Your Forward with us.Fiserv is an Equal Opportunity
Employer/Disability/Vet.This role is not eligible to be performed
in Colorado.Thank you for considering employment with Fiserv.
Please:Apply using your legal nameComplete the step-by-step profile
and attach your resume (either is acceptable, both are
preferable).Fiserv is an Equal Employment Opportunity Employer, and
it is the Company's policy to make all employment decisions without
regard to race, color, religion, creed, age, sex, national origin,
veteran status, disability (as long as the individual is able to
perform the essential functions of the job with or without
reasonable accommodation), and any other characteristic protected
by Law.In order to protect our Fiserv community, Fiserv requires
all newly hired employees to be fully vaccinated before their start
date. Proof of vaccination will be a condition to hiring. Fiserv
complies with all applicable laws regarding the reasonable
accommodation of individuals with disabilities and/or sincerely
held religious beliefs.
Keywords: Fiserv, New York , Application Support Manager, Executive , Berkeley Heights, New York
Click
here to apply!
|