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Application Support Manager

Company: Fiserv
Location: Berkeley Heights
Posted on: June 25, 2022

Job Description:

Job TitleApplication Support ManagerJob PurposeWhat does a great Application Support Manager do for Fiserv? As an Application Support Manager, you are responsible for leading a team in diagnosing and fixing operational issues with our high demand commercial cash management applications. This is an application development management role where you can design technical solutions to provide remedies through code fixes, data adjustments, or process workarounds. Leading production support team members to ensure issues are properly prioritized, addressed proactively and in a timely manner. This includes identifying (and partnering to enable) the proper monitoring and alerting needed for health checks and proactive issue awareness.As an Application Support Manager, you can look forward to:You will lead a team of production support engineers and SRE function to deliver high quality service experiences to our clients.You will work closely with our support, implementations, and operations teams to help drive customer satisfaction and manage other production support engineers.You will develop a deep understanding of our product and architecture as well as payments processing and banking to find and correct flaws and deliver improvements in our applications.Help drive process improvements in development and operations as well as interact with customers and executives to offer root cause analysis and explanations of a technical nature.In this role, you will be included in after-hours support rotations for software releases and upgrades as well as incidents and support escalations.Basic Qualifications for Consideration:5+ years of experience with Java and Object-Oriented ProgrammingExperience operating and supporting critical business applicationsCreate process improvements and workflow to facilitate problem resolution with speed and accuracyStrong troubleshooting and problem-solving skills to identify and resolve application issuesStrong communication, coordination, assertiveness, and comfort leading and driving resultsExperience leading a team of engineers with overall responsibility for resolution of assigned issuesAbility to make quick critical decisions to manage production incidentsUnderstanding of the necessity and value of accuracy and attention to detailExperience in managing client and stakeholder expectations and resolution commitmentsExperience in building and leading an SRE teamEducation:Bachelor's degree in Computer Science or relevant work experienceTechnical Requirements:Java / Groovy or other JVM languagesSQL with JDBC and Hibernate/JPAWeb development and JavaScript including frameworks such as Angular, Ember, and jQuerySpring Framework and related technologiesSOAP and REST web servicesExperience with Linux / Unix environmentsExperience with TLS cryptography and certificate management in JavaGit version controlPreferred Qualifications for Consideration:Experience in banking, financial services, and/or software industriesContainer and cloud deployment platforms such as AWS, Kubernetes, and Cloud FoundryUnit testing and continuous integrationLearn more about Fiserv:To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE--- 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteranExplore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet.This role is not eligible to be performed in Colorado.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.In order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

Keywords: Fiserv, New York , Application Support Manager, Executive , Berkeley Heights, New York

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