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Account Management

Company: Insidesource
Location: New York
Posted on: June 25, 2022

Job Description:

Job SummaryManage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.
Essential Duties and Responsibilities Including but not limited to:
Customer/Account Servicing

  • Build and nurture customer relationships in support of building trust, aligning business requirements, increasing revenue opportunities and profitability.
  • Act as single point of contact for coordinating IS activities, presentations, services, orders and personnel for each customer
  • Responsible for the IS account team performance, including operational decisions made by team members
  • Provide timely response to customer requests for products, services and information
  • Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria
  • Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.)
    Sales, Project & Work Order Management
    • Enter and maintain sales forecast in CRM.
    • Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with IS team and present to customer in timely manner
    • Develop and execute service contracts and service level agreements
    • Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
    • Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and IS are satisfied throughout entire project life cycle
    • Oversee and direct IS implementation of all customer projects, work orders service requests
    • Review and/or establish work plans, schedules and logistics
    • Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
    • Perform project management responsibilities as required on specific projects, to include site visits during installations
    • Provide (and prepare, if required) project and work order status reports
    • Attend project and construction meetings as required
    • Provide exceptional leadership and communication to customer and internal teams
    • Partner with New Business Development/Account Executives to respond to requests for information, pricing and/or services
      Organizational and Operational Interfaces
      • Work collaboratively with customer and 3rd party firms
      • Manage internal and external team interfaces, including interface with subcontractors and manufacturers
      • Manage team and lead assignments to ensure work load activities are appropriately balanced and supported internally
        Other Requirements
        • Travel may be required
        • Required participation in company, department and team meetings.
          Skills/Knowledge Required
          • Outstanding project management/organizational skills - ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment
          • Proficiency in Microsoft Office (Excel, Word, Outlook, Power Point), Adobe Systems (Photoshop, InDesign)
          • Eye for design and layout of marketing materials. Solid skills in copy-editing, grammar, spelling and punctuation.
          • Excellent and effective at oral and written communication
          • Strong organizational, analytical and administrative skills
          • Ability to see the big picture and integrate into day-to-day tasks and activities
          • Understanding of the complexities required to thrive in the dealer and/or AEC environment
          • Excellent time management skills
          • Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments
          • Must be a self-starter, critical thinker, collaborative and creative
            Experience/Education Required
            • Bachelor's degree in marketing/communication and/or 1-2 years in the field or equivalent combination of education and experience
            • Proficiency in graphic design and copy-writing preferred
            • Contract furniture industry experience strongly preferred including:
            • Understanding of and/or working on RFPs
            • Product knowledge
            • Product specification

Keywords: Insidesource, New York , Account Management, Executive , New York, New York

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