Account Management
Company: Insidesource
Location: New York
Posted on: June 25, 2022
Job Description:
Job SummaryManage accounts and project teams in support of all
project and daily work activities from scope development through
task/project completion. With a highly consultative approach,
deliver full client satisfaction throughout the entire order life
cycle and build strong, sustainable customer relationships.
Essential Duties and Responsibilities Including but not limited
to:
Customer/Account Servicing
- Build and nurture customer relationships in support of building
trust, aligning business requirements, increasing revenue
opportunities and profitability.
- Act as single point of contact for coordinating IS activities,
presentations, services, orders and personnel for each
customer
- Responsible for the IS account team performance, including
operational decisions made by team members
- Provide timely response to customer requests for products,
services and information
- Maintain comprehensive understanding of customer needs, company
goals, business practices and satisfaction/performance
criteria
- Responsible for all relations and on-going relationships with
customer personnel and client 3rd parties (contractors, A&D and
PM firms, etc.)
Sales, Project & Work Order Management
- Enter and maintain sales forecast in CRM.
- Produce plans, develop product specifications, generate
detailed and accurate quotes in conjunction with IS team and
present to customer in timely manner
- Develop and execute service contracts and service level
agreements
- Deliver responsible close of sale by obtaining signed
proposals, terms and conditions, customer purchase orders and
deposits
- Ensure obstacles and/or changes in scope are identified and
resolved and that both the customer and IS are satisfied throughout
entire project life cycle
- Oversee and direct IS implementation of all customer projects,
work orders service requests
- Review and/or establish work plans, schedules and
logistics
- Oversee work of all team members, including designers, project
managers, account coordinators, delivery and installation
crews
- Perform project management responsibilities as required on
specific projects, to include site visits during installations
- Provide (and prepare, if required) project and work order
status reports
- Attend project and construction meetings as required
- Provide exceptional leadership and communication to customer
and internal teams
- Partner with New Business Development/Account Executives to
respond to requests for information, pricing and/or services
Organizational and Operational Interfaces
- Work collaboratively with customer and 3rd party firms
- Manage internal and external team interfaces, including
interface with subcontractors and manufacturers
- Manage team and lead assignments to ensure work load activities
are appropriately balanced and supported internally
Other Requirements
- Travel may be required
- Required participation in company, department and team
meetings.
Skills/Knowledge Required
- Outstanding project management/organizational skills - ability
to manage multiple projects with minimal direction; ability to
collaborate under tight deadlines in a team environment
- Proficiency in Microsoft Office (Excel, Word, Outlook, Power
Point), Adobe Systems (Photoshop, InDesign)
- Eye for design and layout of marketing materials. Solid skills
in copy-editing, grammar, spelling and punctuation.
- Excellent and effective at oral and written communication
- Strong organizational, analytical and administrative
skills
- Ability to see the big picture and integrate into day-to-day
tasks and activities
- Understanding of the complexities required to thrive in the
dealer and/or AEC environment
- Excellent time management skills
- Fluid interpersonal and collaborative skills to interact
effectively with a wide range of personnel and departments
- Must be a self-starter, critical thinker, collaborative and
creative
Experience/Education Required
- Bachelor's degree in marketing/communication and/or 1-2 years
in the field or equivalent combination of education and
experience
- Proficiency in graphic design and copy-writing preferred
- Contract furniture industry experience strongly preferred
including:
- Understanding of and/or working on RFPs
- Product knowledge
- Product specification
Keywords: Insidesource, New York , Account Management, Executive , New York, New York
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