Account Management

Company: Insidesource
Location: New York
Posted on: June 25, 2022

Job Description:

Job SummaryManage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.
Essential Duties and Responsibilities Including but not limited to:
Customer/Account Servicing

• Build and nurture customer relationships in support of building trust, aligning business requirements, increasing revenue opportunities and profitability.
• Act as single point of contact for coordinating IS activities, presentations, services, orders and personnel for each customer
• Responsible for the IS account team performance, including operational decisions made by team members
• Provide timely response to customer requests for products, services and information
• Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria
• Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.)
  Sales, Project & Work Order Management
  
  • Enter and maintain sales forecast in CRM.
  • Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with IS team and present to customer in timely manner
  • Develop and execute service contracts and service level agreements
  • Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
  • Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and IS are satisfied throughout entire project life cycle
  • Oversee and direct IS implementation of all customer projects, work orders service requests
  • Review and/or establish work plans, schedules and logistics
  • Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
  • Perform project management responsibilities as required on specific projects, to include site visits during installations
  • Provide (and prepare, if required) project and work order status reports
  • Attend project and construction meetings as required
  • Provide exceptional leadership and communication to customer and internal teams
  • Partner with New Business Development/Account Executives to respond to requests for information, pricing and/or services
    Organizational and Operational Interfaces
    
    • Work collaboratively with customer and 3rd party firms
    • Manage internal and external team interfaces, including interface with subcontractors and manufacturers
    • Manage team and lead assignments to ensure work load activities are appropriately balanced and supported internally
      Other Requirements
      • Travel may be required
      • Required participation in company, department and team meetings.
        Skills/Knowledge Required
        
        • Outstanding project management/organizational skills - ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment
        • Proficiency in Microsoft Office (Excel, Word, Outlook, Power Point), Adobe Systems (Photoshop, InDesign)
        • Eye for design and layout of marketing materials. Solid skills in copy-editing, grammar, spelling and punctuation.
        • Excellent and effective at oral and written communication
        • Strong organizational, analytical and administrative skills
        • Ability to see the big picture and integrate into day-to-day tasks and activities
        • Understanding of the complexities required to thrive in the dealer and/or AEC environment
        • Excellent time management skills
        • Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments
        • Must be a self-starter, critical thinker, collaborative and creative
          Experience/Education Required
          
          • Bachelor's degree in marketing/communication and/or 1-2 years in the field or equivalent combination of education and experience
          • Proficiency in graphic design and copy-writing preferred
          • Contract furniture industry experience strongly preferred including:
          • Understanding of and/or working on RFPs
          • Product knowledge
          • Product specification

Keywords: Insidesource, New York , Account Management, Executive , New York, New York