Operations Manager - Brooklyn

Company: NYU Langone Health
Location: Brooklyn
Posted on: June 25, 2022

Job Description:

Position Summary:
The Operations Manager is responsible for daily operations of the emergency department, and will ensure operations are consistent with institutional goals. Responsibilities includes planning and implementation of multiple projects related to the operations of the emergency department. Examples include process improvement projects, documenting policies and procedures, researching regulatory issues, and coordinating with supporting departments to manage and optimize operational performance. The operations manager will establish cross-departmental relationships with multiple stakeholders, and will report to the Vice President of Hospital Operations and the Chief of Service of Emergency Medicine at NYU Langone Hospital Brooklyn.Facilitates the implementation of operational workflows, along with policies and procedures to ensure the efficiency of departmental operations, promote quality of care, and the financial stability of operations.Job Description:

• Support leadership to ensure compliance with all regulatory guidelines and requirements, to include Joint Commission, Department of Health, etc.
• Collects, organizes, and presents data on key performance metrics, including HRO scorecards and initiatives.
• Review weekly patient experience scores and comments, and organizes comments for discussion at leadership meeting.
• Ensures projects are meeting established timelines / milestones. Makes recommendations for modification of schedules and/or plans as necessary.
• Supports the Emergency Department leadership team to maintain data of key operational metrics, and make suggestions to improve operational workflows.
• Ensures that all procedures are consistent with NYU Langone Hospital - Brooklyn standards (e.g., safety and infection control standards).
• Responsible for PeopleSoft submissions related to capital and operating expenditures. In addition, the manager will support the annual budget process.
• Conduct in-person environmental rounds, identify opportunities, summarize findings, assign to key stakeholders, and ensure completion of findings.
• Partners with the hospital analytics team to generate and disseminates reports and scorecards as needed.
• Support facility upgrade and renovation projects related to the emergency department.
• Coordinates analysis of performance and biannual reviews for attending staff, including tracking of key metrics and documentation of feedback.
• Formulate and propose budget savings initiatives. Organize and coordinate with clinical staff to implement initiatives.
• Manager is part of the internal leadership team and expected to lead or participate in institutional projects as needed.
• Manager is expected to ensure strong communication between all team members, external stakeholders and senior leadership. Ensures a collaborative interdisciplinary approach to achieve optimal outcomes and further goals of the emergency department.
• Other duties as assigned.Minimum Qualifications:
  • Bachelors degree in Management or related field, or the equivalent combination of education and experience. Masters preferred.
  • 3 years of progressive experience in an operational role.
  • Excellent analytical, communication and customer service skills. Strong working knowledge of hospital operations sufficient to perform analysis, report preparation, generation of recommendations and development of improvement plans.
  • Strong problem solving and critical thinking skills, Ability to approach new problems and develop a systematic, comprehensive solution.
  • Knowledge of project and change management tools, methods, and best practices.
  • Proficiency in Microsoft Word, Excel, and PowerPoint. Preferred candidates will also be knowledgeable in in Tableau, Visio, Access, and Decision Support reporting programs.
  • Demonstrated operational management, analytical and leadership skills, in addition to working effectively with multi-disciplinary professional and technical staff and to maintain high degree of confidentiality, as well as work independently to ensure project completion.Preferred Qualifications:
    • Experienced with process improvement methodologies such as Lean and Six Sigma.

Keywords: NYU Langone Health, New York , Operations Manager - Brooklyn, Executive , Brooklyn, New York