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Associate Director, Digital Capabilities - Telecommute

Company: UnitedHealth Group
Location: New York
Posted on: June 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) We are seeking an Associate Director, Digital Capabilities to join Optum Care Marketing's digital team. This role will lead and oversee Optum Care's digital capabilities and products in support of the consumer facing business. -The right candidate thrives in a customer-focused, fast-paced environment where people are collaborative and working together to achieve our mission of keeping our patients healthy. - - This role will serve in a leadership role responsible for defining and driving solutions for the Optum Care digital capabilities and onboarding Care Delivery Organizations to our products including, but not limited to: Provider Look Up Tool, Listings, Ratings & Reviews. This position serves as the voice of the customer when working with partner teams across the organization to bring the products to life. - You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

    • Hire, train, mentor and support new employees; conduct performance and compensation reviews for their respective teams
    • Serve as an escalation point; troubleshooting issues and removing roadblocks to ensure the success of the team, projects, products, and strategies
    • Work collaboratively with directors across the broader OHD team and align across the organization -
    • Influences senior leadership to adopt new ideas, products, and/or approaches
    • Translates highly complex concepts in ways that can be understood by a variety of audiences
      • Oversee the Provider Look up, Listings and Reviews capabilities
      • Create and communicate the strategy, vision, roadmap and priorities for their assigned products by understanding the customers and their goals, the market space and how their product fits and can disrupt, and the business needs and goals for the overall organization
      • Provides product leadership, guidance and coordination across the larger product ecosystem including; product owners, research and design teams, content teams, accessibility teams, solutioning teams, development scrum teams and external vendors
      • Create requirements for capabilities and features based on, market insights, customer goals, business goals, product needs, technology updates, support tickets, demo team insights, sales team insights and client requests
      • Ensure the product meets all standards and requirements including brand, regulatory, accessibility and overall best practices
      • Create and manage analytics and metrics strategy - ensure proper tagging for future reporting
      • Make strategic recommendations to business partners - guide decision-making based on data and analysis
      • Prepare and present executive presentations for given portfolio of work
        • Provide weekly or bi-weekly status on progress, risks and issues
        • Escalate risks and issues to leadership as appropriate -
        • Conduct change management activities with marketing and business partners to ensure process and system alignment
        • Gather content, technical and functional requirements
        • Vendor management -
        • An Associate Director, Digital Capabilities should:
          • Possess high EQ and culture and inclusivity mindset
          • Be an excellent communicator with executive presence
          • Possess a calm, collaborative, respectful and in-control demeanor as the digital experts/consultants across Optum Care
          • Be a collaborative partner, both internally with cross-functional partners such as Digital Marketing Experiences (DMX) and OHD team members (writers, coordinators, project managers), and externally with clients
          • Be extremely comfortable being client facing, acting as the main point of contact for business owners/marketers from each care delivery organization (CDO) who are responsible for digital presence -
          • Bring customer-centric approach, focused on the needs of the intended audience and their journey while balancing the goals of the business; Lend expertise in industry trends and emerging best practices
          • Be able to think and provide solutions that are 'outside of the box' - OHD gets faced with new challenges daily
          • Listen deeply, seek to understand business goals, ask and probe with questions and be comfortable pushing back if clients have not provided enough information
          • Have an understanding of overall Optum Care business line and each market's audience, customer journeys, marketing plans, business objectives and strategic priorities to bring content to life on the website -
          • Partner with the business to prioritize requests to ensure resources are available and needs are met by all teams
          • Possess and display technical website acumen; Adobe Experience Manager (AEM) platform experience is a plus
          • Leverage in-depth knowledge of Optum DMP componentry and templates, design patterns and standards
          • Possess an in-depth knowledge of Workfront and the associated enterprise and OHD processes that are managed within the tool
          • Be extremely detail oriented and organized as well as resourceful. Seek answers to questions, do the work to ensure your own learning - stay curious. The only thing constant is change
          • Be an effective decision maker, adaptable and be flexible - ability to deal with ambiguity and move things forward
          • Add value and pitch in to help others across the team when needed You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
            • Bachelor's Degree or equivalent experience
            • 8+ years of digital product and or program management experience, leading a team to translate business requirements into digital consumer experiences
            • 1+ years of formal supervisory experience
            • Experience developing and executing strategies and plans that meet business goals
            • Experience managing highly complex technical projects with multiple stakeholders at the executive level
            • Possess and display technical website acumen Preferred Qualifications:
              • Provider Look Up Product Experience -
              • B2C Marketing experience
              • Experience with Adobe Experience Manager (AEM), Adobe Analytics, Workfront -
              • Understanding of modern digital marketing principles, strategies, and best practices for digital engagement strategies
              • Excellent communication, collaboration, and presentation skills
              • Excellent planning, prioritization, and organizational skills - detailed oriented
              • Excellent creative problem-solving skills
              • Solid analytical skills and ability to derive insights from data to drive better decision making and planning
              • Self-starter and learner with a hands-on approach To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, New York , Associate Director, Digital Capabilities - Telecommute, Executive , New York, New York

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