Senior Event Services Manager - Conrad New York Midtown

Company: Hilton
Location: New York
Posted on: June 25, 2022

Job Description:

A Senior Event Services Manager with Conrad NY Midtown is responsible for the servicing of incoming groups. Maintain as a liaison between the customer, their representatives and the hotel by directing each hotel department as to their specific role in the pre planning and execution on-site. Maximizes revenues and controls expenses through effective negotiation of prices and services. Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel/company.What will I be doing?Responsible for representing the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks and food and beverage. Directs customer relationships in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and, incrementaland affiliate revenue streams, performance damages and master billing process. Analyzes customers' service and product needs and financial issues of in-house groups; authorizes appropriate resolution of customers' concerns while maintaining profitability. Prepares reports, correspondence and analysis relative to group activity i.e., activity checklist, call reports, written customer correspondence, banquet event orders, diagrams, resumes, post event report and internal memos or communications. Participates in internal and external meetings as determined by the Director of Sales such as but not limited to Daily Connect, Resume Meeting, BEO Meeting, Group Pick-Up Meeting, Pre-Cons, Department pre shifts etc.Participates in internal and external training and industry events; i.e., Customer Focused Events, Leadership, CPR, etc. Participates in development and measurement of personal and team goals and action plans.Visually inspects function rooms and equipment prior to functions for cleanliness, proper inventory, andset up. Verbally communicates, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards. Maintaining an "on the floor" management presence anticipating guest needs throughout each event. Coordinate the management of assigned banquet events.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Keywords: Hilton, New York , Senior Event Services Manager - Conrad New York Midtown, Executive , New York, New York