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Assistant Operations Manager

Company: NYU Langone Health
Location: New York
Posted on: June 25, 2022

Job Description:

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. For more information, go to, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.Position Summary:
We have an exciting opportunity to join our team as a Assistant Operations Manager.

In this role, the successful candidate Assists the operational leadership and administrative coordination for the delivery of clinical services and programs provided by the Department of Orthopedic Surgery.Job Responsibilities:

  • Assists the Operations manager as needed. In the absence of the Operations Manager, assumes responsibility for department operations including 10 divisions and 10 FGP areas and their day to day needs and or high level initiatives.
  • Demonstrates knowledge of the organization's Core values and Customer service principles and incorporates them into the performance of duties.
  • Directly supervises and coordinates the Divisional medical secretaries including administrative, billing, customer service and connection to provider productivity (office and surgery activity). Oversees clerical 8U Hand Center staff which includes front desk and medical secretaries/surgery coordinators. Assists with sponsored employees. Partners with supervisor of Medical assistants (MA). Contributes to creating weekly staffing coverage schedules including intake and provider offices. Monitors and evaluates workflow and productivity of staff to ensure maximum efficiency. In addition, creates opportunities and find solutions to area or practice issues. Recommends to Operations Manager opportunities to improve operations.
  • Assists with oversight and coordination of Medical records team (FTE N=2).
  • Assists in development of department meeting. Responsible for conference call on behalf of department. Specifically, participates and or initiates meetings linked to Surgery coordination or Pre Admission testing (PAT).
  • Acts as liaison between providers offices and PAT (their initiatives), per-operative teams and care coordinator teams.
  • Oversees new employee orientation and training; documents and maintains confidential personnel records; and performs progressive discipline, as needed. Mentors supervisory staff.
  • Ensures staff meet goals of department mission, objectives and goals. Prepares annual performance evaluations and development plans to foster and promote employee professional growth and achievement.
  • Embraces change management and conflict resolution that fosters positive department growth and stability
  • Assists with department metrics specifically surgery volume, surgery billing charge lag, and Epic error work queues. Manage and oversees department dictation system and error work queue. Assists with management, resolve and response to other department and or Faculty Group Practice(FGP) reports.
  • Assists with department EPIC needs including access, setup and problem solving. This includes other system key to the department e.g. People soft financials access, MyTime and InquiryMinimum Qualifications:
    To qualify you must have a Bachelor degreePreferred Qualifications:
    Masters degree or equivalent. Previous management or supervisory experience at least 1-2 yearsQualified candidates must be able to effectively communicate with all levels of the organization.

    NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

    NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
    If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. To view the Pay Transparency Notice, please click here.

Keywords: NYU Langone Health, New York , Assistant Operations Manager, Executive , New York, New York

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