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Learning & Development Manager

Company: Eataly North America
Location: New York
Posted on: June 25, 2022

Job Description:

Job Description

JOB OVERVIEW

The Organizational Effectiveness Manager, or at Eataly known as the Learning and Development Manager, -sets and executes Eataly's vision and strategy for learning and development in partnership with the North American team. With the goal of creating a holistic learning experience for all Eatalians, the Manager maximizes available technology to develop and maintain a full suite of programs in the areas of onboarding, skills training, product knowledge, artisan education, compliance training, and leadership development. -

The Manager is responsible for programs and materials from beginning to end of all staff development from new hire orientation, product knowledge, and organizational instruction. The Manager follows through on training programs with each department.

Reports to the Vice President of Human Resources. -

Develops training programs, performance support tools, and resources: researches learning needs, learning environments, knowledge gaps, and behavioral changes; creates blended learning options; ensures alignment with technology and business support infrastructure

Oversees learning content: audits existing materials; reviews and edits new materials; adapts to changing learner needs; validates with subject matter experts; aligns with business goals and initiatives; maintains consistency through quality control measures; provides status updates to stakeholders

Coordinates, completes, and oversees training and development activities according to business needs: builds and maintains relationships with stakeholders across all departments; supports plans and initiatives; identifies and communicates goals and objectives; builds accountability for and measures progress in achieving results; identifies and addresses improvement opportunities

Builds and leads a team of training associates across North America: selects and trains; assigns duties; supervises; offers development opportunities; provides recognition; ensures diversity awareness

Optimizes the learning environment: researches and implements industry techniques to increase facilitation effectiveness; develops and delivers train-the-trainer programs and training materials; assesses facilitator performance; provides guidance on facilitator development and performance skills in learning solutions delivery; engages in facilitation interventions to build facilitator capability and positively impact contact center operations

Guarantees program effectiveness: measures and analyzes trainee performance; identifies and resolves inconsistencies and deficiencies; provides performance feedback to associates; increases productivity and reduces overall cost; reports on progress to senior leadership

Leverages various learning methodologies and techniques to drive engagement and retention including digital learning, adult learning theory, experiential learning, peer-learning, etc. as well as tactics related to sales skills (i.e. objection handling, effective questioning)

Performs other duties as required or assigned

Keywords: Eataly North America, New York , Learning & Development Manager, Executive , New York, New York

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