Learning & Development Manager
Company: Eataly North America
Location: New York
Posted on: June 25, 2022
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Job Description:
Job Description
JOB OVERVIEW
The Organizational Effectiveness Manager, or at Eataly known as the
Learning and Development Manager, -sets and executes Eataly's
vision and strategy for learning and development in partnership
with the North American team. With the goal of creating a holistic
learning experience for all Eatalians, the Manager maximizes
available technology to develop and maintain a full suite of
programs in the areas of onboarding, skills training, product
knowledge, artisan education, compliance training, and leadership
development. -
The Manager is responsible for programs and materials from
beginning to end of all staff development from new hire
orientation, product knowledge, and organizational instruction. The
Manager follows through on training programs with each
department.
Reports to the Vice President of Human Resources. -
Develops training programs, performance support tools, and
resources: researches learning needs, learning environments,
knowledge gaps, and behavioral changes; creates blended learning
options; ensures alignment with technology and business support
infrastructure
Oversees learning content: audits existing materials; reviews and
edits new materials; adapts to changing learner needs; validates
with subject matter experts; aligns with business goals and
initiatives; maintains consistency through quality control
measures; provides status updates to stakeholders
Coordinates, completes, and oversees training and development
activities according to business needs: builds and maintains
relationships with stakeholders across all departments; supports
plans and initiatives; identifies and communicates goals and
objectives; builds accountability for and measures progress in
achieving results; identifies and addresses improvement
opportunities
Builds and leads a team of training associates across North
America: selects and trains; assigns duties; supervises; offers
development opportunities; provides recognition; ensures diversity
awareness
Optimizes the learning environment: researches and implements
industry techniques to increase facilitation effectiveness;
develops and delivers train-the-trainer programs and training
materials; assesses facilitator performance; provides guidance on
facilitator development and performance skills in learning
solutions delivery; engages in facilitation interventions to build
facilitator capability and positively impact contact center
operations
Guarantees program effectiveness: measures and analyzes trainee
performance; identifies and resolves inconsistencies and
deficiencies; provides performance feedback to associates;
increases productivity and reduces overall cost; reports on
progress to senior leadership
Leverages various learning methodologies and techniques to drive
engagement and retention including digital learning, adult learning
theory, experiential learning, peer-learning, etc. as well as
tactics related to sales skills (i.e. objection handling, effective
questioning)
Performs other duties as required or assigned
Keywords: Eataly North America, New York , Learning & Development Manager, Executive , New York, New York
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