Manager, Customer Insights

Company: Harry's, Inc.
Location: New York
Posted on: August 7, 2022

Job Description:

About Harry'sHarry's Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry's has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched three new brands including Flamingo, Cat Person, and Headquarters, and made our first brand acquisition with Lum--. The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry's team is composed of some of the most brilliant, diverse, and humble people you'll ever meet.Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.Harry's is operating as a hybrid-first environment - for us, that means that we ask folks to come into our beautiful, 88,000 square foot SoHo office a minimum of 2 days per week, with flexibility to choose exactly which days work best for you. What will you get out of that? Bagels on Tuesdays, lunch on Wednesdays and Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can't forget the free products and the opportunity to have some meetings without Zoom (remember what 2019 was like?)We are still requiring vaccinations for in-office employees. Reasonable accommodations due to a medical reason or sincerely held religious belief may be made.The TeamAt Harry's, we build brands that consumers love and our customer is at the core of everything we do. Understanding the needs and motivations of consumers is key to driving our business strategy and Consumer Insights is central to making that happen.About The RoleWe are looking for a creative, curious, and analytical insights expert who quickly translates business needs into approaches for learning that keep us on the leading edge of men's grooming. As a Manager of Insights, you will represent the voice of our consumers and customers to inform business decisions and unlock significant growth for our brand. You will be an expert on category consumers and the competitive market to identify and answer critical business questions with recommendations based on robust and reliable custom research.What you will accomplish:

• Deepen our understanding of the Harry's customer and their omni-channel purchase journey, loyalty drivers and barriers
• Uncover robust consumer and category insights to inspire motivating communications, meaningful innovation, and a positive brand experience
• Represent the voice of the consumer on a cross-functional team responsible for defining and executing a category growth strategy
• Translate business needs into an ongoing insights roadmap; design and independently execute a full plan comprised of DIY primary market research and syndicated analyses that deliver timely results to inform category decisions
• Effectively communicate insights from all work to internal teams, senior management, and external partners by distilling results to essential learning and actionable recommendations that enable rapid decisions
• Help enhance our insights capabilities to strengthen the breadth and depth of insights for an ever-stronger understanding of our guy This should describe you:
  • Curious, nearly to a fault - Your insatiable desire to get beyond surface level learning and uncover true insight is fueled by asking 2nd, 3rd and 4th order questions
  • Passionate about consumers and customers - You champion a "consumer first" mindset that strengthens our understanding of the category, consumers, and the omni-channel customer journey
  • Crafty and creative - You look for creative solutions and aren't afraid to get scrappy when appropriate. You are focused on delivering against learning objectives and timelines and build research approaches to suit. You are energized by executing research projects on your own or occasionally working with external partners when required
  • Skilled data storyteller - You are comfortable analyzing and weaving together disparate information from primary research, syndicated data, and publicly available sources into a holistic story with strong recommendations
  • Unwaveringly objective - You represent the voice of the customer in all situations, especially when learning is counter to ingoing hypotheses or prior learning
  • You are highly collaborative and able to quickly establish credibility within the team to impact decisions through both formal and informal influence
  • 4-6 years related work experience, preferably in FMCG or packaged goods. DTC brand experience is a plus.
  • Comfortable using self-service quantitative tools, moderating qualitative research, working with large databases, and conducting analytics to garner learning from data
  • You thrive on direct, honest, and supportive communication
  • You are always thinking about how to help the teammates around you excel
  • Sense of humor -- we take our work seriously and ourselves un-seriously Here's who you'll work with:
    • Report to the Director, Brand Insights
    • Provide direct support to the Marketing and Direct-to-Consumer teams
    • Work closely with other members of the Insights and U.S. brand teamBenefits And Perks
      • Medical, dental, and vision coverage
      • 401k match
      • Equity in Harry's
      • Unlimited PTO and flexible working hours
      • Wellness and L&D stipends
      • One month sabbatical after 5 years
      • 16 weeks parental leave
      • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
      • Free products from all of our brandsWe have a mandatory COVID-19 vaccination policy.Harry's is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.Harry's is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry's commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Keywords: Harry's, Inc., New York , Manager, Customer Insights, Executive , New York, New York