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Customer Service Manager

Company: SCN - Search Consulting Network
Location: Edison
Posted on: August 7, 2022

Job Description:

Customer Service ManagerWe are partnering with a Silicone Production Company looking for a. You will be responsible for the development of a high performing, best in class Customer Service & Support Team.Company

  • Info: The company develops silicones, silicon products and carbon solutions by combining natural raw materials, renewable energy and human ingenuity.
  • News:
  • Size: global team of more than 7,000 people
  • Employees: over 7,000
  • Dollars: 12.1 billion in revenue
  • Industry: Silicone ManufacturingPosition
    • Full Time Direct HireBackground Requirements
      • 7-10 years of progressive experience in Customer Service including managing a Customer Service Team in B2B environment; preferably in the Chemical industry or in manufacturing
      • Prior experience working in customer service role and successfully advancing, taking on greater responsibility or more complexity over time.
      • Working knowledge of SAP is required.
      • Experience implementing technology and driving continual improvements and processes to increase efficiency. Experience entering, reviewing, extracting and analyzing information from systems; working knowledge of CRM (such as Salesforce), Power BI and MS Office suite strongly desired.
      • Experience in team leadership including successfully training and developing team members
      • Prior experience in a multi-national organization a plus
      • Strong skills collaborating with other geographies, functions, building and developing successful relationships within the CS team and with other functions
      • Proven history of problem-solving skills
      • Experience working with/overseeing the activities of 3rd parties a plus
      • Travel: approximately 5-10% Job Responsibilities The Customer Service Manager is responsible for the development of a high performing, best in class Customer Service & Support Team. The Customer Service Manager is accountable for optimizing the Customers' experience through organizing the Team, developing team members, with a focus on the continuous improvement of processes and tools, communicating and coordinating across other departments, and providing support to the Commercial team. This role communicates and drives the strategic direction of the Customer Service department to be aligned with the overall company direction. The successful incumbent will work with all levels of the organization and functions to serve as a customer advocate highlighting customer expectations, working together to improve the customer experience and exceed company performance targets.Compensation
        • Competitive Salary
        • Relocation assistance
        • Comprehensive health care benefits
        • Paid Vacation
        • 401K with MatchingIf you are interested and qualified, please send your updated resume as a MS Word document, and how you fit this specific position to azresume@scnteam.com . SCNMy name is Amber Zander, a Project Recruiter with SCN. Our firm is a leading National Search Consulting Firm. We are part of the world's largest network affiliate organization and have been consistently recognized as a leading office within this network and have won numerous awards for performance and placements. To learn more about SC Novi, please visit www.scnteam.com.Thank you for your consideration.

Keywords: SCN - Search Consulting Network, New York , Customer Service Manager, Executive , Edison, New York

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