Regional Director
Company: North State
Location: New York
Posted on: August 7, 2022
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Job Description:
Reporting to the Division Vice President the Regional Director,
RD, leads the performance of assigned Store Managers to achieve
Regional operational excellence and is accountable for ensuring
that we meet performance targets including sales, conversion,
customer satisfaction, payroll, shrink and employee
engagement/turnover. The RD is responsible for ensuring all
operational routines and company programs/initiatives are executed
within their region. The RD is accountable for ensuring that we
have the right talent and culture in the assigned district to meet
performance targets.Essential Job Functions: Drives foundational
excellence (staffing, scheduling, training, productivity, floor
management, promotional readiness, and competitor awareness) within
assigned region. Builds a culture in partnership with the store
manager, that promotes recognition, accountability, discipline, and
a sense of urgency to achieve performance targets within the
assigned district Creates a sales and customer service culture
through active performance management, consistent skill development
and coaching of store managers on how to drive sales through 5-star
customer service, David's Bridal selling behaviors, product
knowledge, operational and visual presentation execution while
conducting regular store visits. That builds high performing teams
within each store. Partners with special events to lead all bridal
show and outreach initiatives Ensures the right talent and
capability in the region through on-going development, assessments,
and Workforce Planning to rank & identify potential growth and
needed backfill of store management talent pool. Proactively
recruits top talent to support sales and growth of the company.
Supports and challenges themselves and their team to achieve their
full potential setting stretching goals and measuring progress
against them Responsible for leading execution of operational
routines, policies, and procedures. Responsible for achieving
financial goals including plan, payroll, turnover, and conversion.
Utilizes P&L to identify opportunities and make good and timely
decisions to take advantage. Partners with special events to lead
all bridal show and outreach initiatives. Ensures that all store
standards for Visual Merchandising and Marketing meet brand
standard expectations. Proactively identified and communicates
market specific information for visual, promotional, and marketing
opportunities. Leads regional customer service strategies that
ensure company standards are met or exceeded in Mystery Shops,
Birdeye, and myCustomer app usage. Partners with customer service
and stores to resolve all customer service issues in a timely
manner. Ensures that customer service standards are consistently
maintained in all stores with consistent H2T quality selling.
Shares appropriate and specific inventory/assortment feedback by
store with the merchant team Actively promotes and champions change
by creating and leading new situations and helping others overcome
barriers. Understands the need for change and has a positive
attitude. Spots opportunities to improve things in their own region
Inspires the team by providing a compelling insight of the future
that stretches others to perform at t higher level whilst
developing confidence, presence, and influence across their team.
Leads a culture of commitment rather than one of compliance
Physical Demands: Ability to communicate promptly and accurately
via computer, telephone, or similar device with or without
assistive technology Ability to balance, bend, kneel, squat, and
reach Ability to perform sedentary work Regularly lift and/or move
up to 50 pounds Ability to travel by car, rail, or air Education &
Credentials: Bachelor's Degree preferred. 5-7 years of store
management required 2-3 years of district management preferred
Skills: Knowledge of Microsoft office suite, recruitment tools
(LinkedIn, Zip, Indeed) and Social Media/Brand Ambassador Travel
Required (1 - 2 x's per month or more) Travel may require overnight
stay Store visits are 3-4 x per week; scheduled to the needs of the
business and may include nights and weekends during Bridal Xmas
Keywords: North State, New York , Regional Director, Executive , New York, New York
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