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Client Account Manager

Company: Paymerang LLC
Location: New York
Posted on: September 25, 2022

Job Description:

Paymerang is a fast-growing, evolving FinTech startup. We are a leader in finance automation, and we take manual accounts payable processes and streamline and automate them on behalf of businesses. We are constantly creating, innovating, and looking for ways to create the perfect payment for our clients.As a Client Account Manager, you are the face of Paymerang to our clients. The Client Account Manager is responsible for maintaining a positive relationship with our clients, ensuring their accounts are optimized, and that they are fully utilizing our program. This position reports to the VP of Client Success.In this role, you'll:

  • Strengthen the relationship with each client, making them feel they are looked after and appreciated
  • Analyze and assist the client in fully utilizing our program to yield maximum benefits
    • Meet with clients annually to review their account performance, providing full analysis of the previous years' utility and benefits
    • Provide all program training to new client users
    • Communicate with clients on any issues that may arise throughout the year
    • Document any concerns raised by clients and assist in providing resolution
    • Liaise between our operations team and our clients as needed
      • Manage enrollment projects for clients as needed
      • Provide support to the implementation team as needed
      • Perform other tasks and projects as assigned Basic Qualifications:
        • Excellent communication skills
        • Excellent sense of time management
        • Ability to manage multiple priorities effectively
          • Strong teamwork capability Preferred Qualifications:
            • 2-3 years working in client facing role
            • Experience with executive level support Why You'll Love It Here
              • Incredible growth potential
              • 100% employer-paid medical and dental premiums for full-time employees
              • 18 days of PTO (& 10 Paid Holidays)
              • 401k retirement plan -- with a 6% non-elective contribution, so you get the money no matter what
              • Transaction bonus unit plan - you have a stake in the success of Paymerang
              • Maternity and Paternity Leave: because both moms and dads are parents
              • Plus, daily catered breakfast and snacks to keep you fueled up throughout the day Successful candidates will be required to adhere to the training and documented procedures when handling electronic and physical protected healthcare information (ePHI/PHI).Please note, at this time Paymerang is unable to offer sponsorship for this role.Paymerang is an Equal Opportunity Employer. Applicants will be considered regardless of race, color, religion, national origin, age, gender, marital status, physical or mental disability, veteran status, or sexual orientation.

Keywords: Paymerang LLC, New York , Client Account Manager, Executive , New York, New York

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