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Senior Manager of Technical Product Management

Company: Shake Shack
Location: New York
Posted on: September 26, 2022

Job Description:

Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you're looking for a deeply fulfilling, financially rewarding, and really fun career, you're in the right place Senior Manager of Technical Product Management - The Senior Manager, Technical Product Management is part of the Digital Technology Team enabling agility within Shake Shack by ensuring a connected and informed enterprise and ecosystem of guest-facing technology. They will define the technical product vision, product roadmap, and product strategy for Shake Shack's digital commerce and restaurant products - kiosk, menu boards, order status screens, etc.

The ideal candidate will be an execution-oriented, agile-minded, Customer and Operator experience focused, with cross- functional communication skills that drive prioritization of digital features that facilitate the highest business value. Translating business requirements and stories into a technical language that clarifies the end deliverable and experience is a critical skill for success in this role.

The individual in this role will be participating and contributing in business case creation exercises as well as feature prioritization and trade-off discussions ensuring alignment and visibility into digital product business opportunities.
This role will be at the forefront of driving Shake Shacks aggressive digital agenda where being able to balance constantly delivering value with taking calculated risks for the sake of an optimized Guest & Operator Experience. Key Responsibilities

  • Continuously maintaining a technical digital product roadmap with a prioritized list of features that have a positive business case and amazing experience for guests and operators
  • Key participant in sprint planning, responsible for prioritizing the backlog, clarifying user stories and acceptance criteria, and using collaboration tools (e.g. Jira, Confluence, and Smartsheets) to facilitate WIP
  • Write clear and detailed user stories and acceptance criteria that accurately reflects product and business requirements
  • Present and articulate the work that has been completed in a sprint to an audience of business stakeholders during sprint reviews
  • Collaborate with other scrum team members to clarify user stories, resolve issues, and remove impediments and blockers that might be preventing the team from achieving its sprint goal
  • Manage and build a team of FTE and vendor resources to achieve business and personal career goals
    - Skills & Knowledge
    • Worked previously in an eCommerce, QSR, Retail, or Hospitality fields in a digital product management or digital program management role
    • Demonstrated Agile practice background
    • Strong technical background with digital related technologies, web, mobile app, cloud infrastructure, API-first design, etc.
    • Experience managing 3rd party vendors - onshore, nearshore, and offshore
    • Experience with tools like Jira, Smartsheets, Product Plan or Roadmunk
    • Certified Scrum Product Owner (CSPO) and/or Certified Scrum Master (CSM) are a plus
    • Obsessed with the needs of the end user/customer, collaborating with stakeholders, and continually managing/updating the product backlog
    • Highly team oriented. In scrum, it's all about the team, and a strong sense of team spirit is critical to success in this role
    • Strong leadership is a must to drive product excellence and garner team alignment
    • Experience managing and growing a team of technical product managers and product owners Experience
      • 8-10+ years of professional experience
      • 1-3+ years of supervisory experience -
      • Bachelors Degree in Computer Science, Information Systems, or Mathematics Benefits include:
        • Medical, Dental, and Vision Insurance
        • Transit Discount Program
        • 401K Plan with Company Match
        • Paid Time Off Program
        • Flexible Spending Accounts
        • Employee Dining Program
        • Referral Bonus
        • Online Training Program
        • Career Development
        • Corporate Fitness Discount Programs
        • Choice of Global Cash Card or Direct Deposit In order to be eligible to work in our NYC Home Office, you must be able to provide proof of full COVID-19 vaccination upon hire. Accommodations due to disability or religious reasons will be evaluated in compliance with the law. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of -Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. - A permanent stand was eventually built---and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." We are expanding across the U.S. and around the world! -Join our #ShackFam - Shake Shack is an Equal Opportunity Employer -
          All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

Keywords: Shake Shack, New York , Senior Manager of Technical Product Management, Executive , New York, New York

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