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Senior Customer Success Manager

Company: Signifyd
Location: New York
Posted on: September 25, 2022

Job Description:

As a Senior Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the Senior Director of Customer Success.

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by using resources from cross-functional teams
  • Provide executive oversight and client communication
  • Work with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members

    Requirements for position:

    • 5+ years of Customer Success Management or Account Management
    • Ability to travel when necessary
    • Proven customer management skills with complex accounts
    • Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
    • Creative, resourceful, detail-oriented, and highly organized
    • An analytical and metrics-driven work style
    • Experience with Microsoft Excel
    • Excellent communication and presentation skills
    • Self-starter who excels under ambiguity in a fast-paced, deadline oriented environment
    • Passion for e-commerce and new technology
    • Background in e-commerce, payments, fraud or data science is a plus

      Benefits in the USA:

      • 4-day workweek
      • Discretionary Time Off Policy (Unlimited!)
      • Talkspace Online Therapy Membership
      • Dedicated learning budget through Learnerbly
      • 401K Match
      • Stock Options
      • Annual Performance Bonus or Commissions
      • Paid Parental Leave (12 weeks)
      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Flexible Spending Account (FSA)
      • Short Term and Long Term Disability Insurance
      • Life Insurance
      • Company Social Events
      • Signifyd Swag

        (Colorado only*) Minimum salary of $105,000.00 + bonus + equity + benefits.*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Keywords: Signifyd, New York , Senior Customer Success Manager, Executive , New York, New York

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