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Director of Client Services

Company: adMarketplace Inc.
Location: New York
Posted on: September 25, 2022

Job Description:

The Role
As a Director of Client Services you will be responsible for managing towards revenue KPIs and building a results-driven culture on the Services team. You will own client retention and growth strategies across our top advertiser account base. You will work closely with senior leadership as well as other department heads to deliver strong results. What You'll Do:


  • Serve as player/coach for team - managing your own accounts as well as ensuring the overall success of your team
  • Monitor day-to-day account management & campaign management tactics across your teams key accounts with an eye towards building out efficiencies in team processes.
  • Actively participate in all phases of account management and development and work with internal stakeholders to ensure client satisfaction.
  • Provide customer insights to your clients as a data storyteller; deliver our message during QBRs, meetings, and events that demonstrate an understanding of the market, your clients' business goals, and answer any objections.
  • Identify and implement growth strategies across your book of business as well as your teams.
  • Provide customer insight to Product team for new features, functionality and enhancements; serve as business owner for advertiser facing products.

    Qualifications:

    • Bachelor's degree; 5+ years of account management experience at the Enterprise level, search advertising experience a plus
    • Experience attracting, hiring, retaining, and mentoring high-performing teams and individuals
    • Strategic thinker who is comfortable using data & insights to grow relationships, identify, and solve problems
    • Strong interpersonal skills and experience building internal and external relationships
    • Proven ability to set clear and deliverable goals
    • Able to grasp and solve complex business issues quickly and creatively
    • Excellent communication skills: collaborating, negotiating, persuading

      #LI-Onsite

Keywords: adMarketplace Inc., New York , Director of Client Services, Executive , New York, New York

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