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Medical Operations Manager, Vertical Partnerships

Company: Roman Health Pharmacy LLC
Location: New York
Posted on: September 25, 2022

Job Description:

Medical Operations Manager, Vertical Partnerships Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit for more information. Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces. As a Medical Operations Manager of Vertical Partnerships, you will embed with each care vertical (CV) to ensure we are reducing patient friction points and optimizing our practitioner network to execute on key initiatives and goals. You will partner with Vertical GMs and other key members of the care verticals to support strategy and operational work insofar as it involves practitioner resources and training, launch preparedness, provider-to-patient operational improvements, and leveraging the Ro Care Team in support of company goals. We are looking for someone with a passion for healthcare and an insatiable curiosity to lead operations for our healthcare verticals. You will work with a cross-functional team to ensure that we have the staffing, processes, and performance monitoring in order to deliver high-quality care to patients. What You'll Do:

  • Problem identification, structuring, and analysis. Develop and own key metrics focused on improving patient experience, reducing friction points, optimizing practitioner network performance and efficiency, and capacity modeling
  • Scrappy, direct experimentation. Work closely with the vertical team members (product, marketing, data, care, design) to optimize the patient journey and practitioner efficiency (e.g., pilots, A/B tests, impact analyses, journey mapping) to impact goals -
  • Cross-functional collaboration. Work closely with other vertical team members, as well as central Medical Operations teams to implement new processes and impact key vertical goals
  • Launch readiness. Ensure the operations and clinical teams are ready for any pilots, condition changes, and launches
  • Equipping practitioners with the tools and information they need -
  • Proactively identify areas of opportunity through independent reporting and deep-dive projects
  • Using data-driven analyses, translate conceptual questions into information for team decision-making
  • Develop and operationalize reporting to measure the impact of executed initiatives
  • Act as liaison between Vertical GMs and Medical Operations, operationalizing vertical-specific initiatives and launchesWhat You'll Bring to the Team:
    • 2-3 years experience in operational and/or strategic role -
    • Excellent at Excel or equivalent. Experience with Looker/other BI tools preferred
    • Excellent interpersonal, verbal, and written communication and presentation skills, especially with leadership stakeholders and technical teams
    • Independent problem-solver who is able to anticipate and proactively answer questions
    • Experience managing projects from concept to execution, with the ability to incorporate learnings from previous projects to ensure continuous improvement
    • Comfortable with ambiguity; able to identify and balance both short-term actions as well as a long-term strategy
    • Full medical, dental, and vision insurance + OneMedical membership
    • Healthcare and Dependent Care FSA
    • 401(k) with company match
    • Flexible PTO
    • Paid parental leave + Fertility benefits
    • Student loan refinancing
    • Virtual resources for mindfulness, counseling, fitness, and physical therapy At Ro, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

Keywords: Roman Health Pharmacy LLC, New York , Medical Operations Manager, Vertical Partnerships, Executive , New York, New York

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