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Studio Manager

Company: Heatwise
Location: Brooklyn
Posted on: November 26, 2022

Job Description:

*Job Title: *Studio Manager
*Date: *November 16, 2022
*Reports To*: Founder / CEO
*Employment Status*: Full Time
*Direct Reports: *Assistant Manager & Front Desk Team
*Salary: *$60,000

*Role Summary*:
Heatwise, a boutique hot yoga studio designed to deliver a hospitality-driven, stress-free experience for its guests, is hiring a Studio Manager. This person will serve as the go-to for everything related to studio operations and guest experience with an eye toward growing sales, local marketing and partnerships.

*Who You Are: *
An enthusiastic, hospitality-obsessed leader who wakes up excited to help people feel good. You have a knack for spotting ways to improve a guest experience and take pride in maintaining a clean, organized, and beautiful space that runs like a well-oiled machine. A savvy problem-solver, you troubleshoot on the fly and have a "no job too small" attitude. You thrive in a fast-paced atmosphere and regularly identify opportunities to streamline processes and improve communications. You're an operator at heart - you love figuring out how to "get it done," and you're excited about growing with the business. Heatwise works hard to take the stress out of the hot yoga experience, and you take that as seriously as we do. Bonus points if you love the shvitz.

*What You Will Do: *
--- Provide leadership and daily direction to front desk team
--- Lead hiring, training, scheduling and evaluation of front desk team
* Work with CEO to develop and implement continuing education/training for front desk employees onboarding
* Communicate key details around studio updates, changes in schedule, events and/or promotions to front desk team to ensure everybody is in the loop
* Manage time-off requests and front desk staffing calendar
--- Develop, refine, and implement processes to ensure a top-tier guest experience

* Reply to guest emails for information and resolve any guest service issues that require escalation
* Proactively find ways to improve the studio experience
Identify opportunities for and lead execution of projects designed to increase guest acquisition and retention Maintain studio facilities and serve as team lead for studio upkeep and maintenance
* Manage relationship with appropriate studio superintendents & vendors
* Confirm studio supply orders up-to-date

--- Prepare studio/front-of-house for class - ensuring flawless appearance is maintained at all times
* Conduct daily walk-throughs of the studios to ensure they adhere to brand standards

--- Maintain product knowledge, inventory and upkeep for all studio retail operations
* Oversee inventory updates on a weekly basis

--- Manage Mariana Tek (POS/booking software)
--- Collaborate with CEO on special projects
--- Create process for sharing high-level updates with CEO on any issues that arise during shifts
--- Work as a cohesive member of the Heatwise team ensuring camaraderie and efficiency

*Qualifications: *
--- Management experience in a retail and/or hospitality-oriented business
--- Experience sourcing, recruiting, training, developing and retaining high-performing part-time staff
--- Familiarity with POS, CRM, timekeeping, and any other computer programs required to meet the business needs of the customer and the company.
--- Proven ability to identify revenue channels and implement processes and programs to acquire new customers (via referrals, digital marketing, traditional marketing, local partnerships, etc.)
--- Excellent communication skills
--- Comfort navigating a non-traditional schedule that can include occasional long hours, early mornings, evenings, weekends, and some holidays
--- Passion for health & wellness

*Benefits: *
--- Competitive compensation including health benefits
--- Work with a badass team of yogis at a growing company
--- Complimentary Heatwise classes
--- Discounts on merchandise & workshops
--- Complimentary classes, discounts, and perks at various partnership studios

*About Heatwise: *
Heatwise is dedicated to making people feel good. By supporting our team members and guests, we aim to deliver the highest quality service in the most comfortable setting imaginable. Our promise is happiness, health, and the shedding of stress through our elevated hot yoga experience.

*For more information visit: * _https://www.heatwise-studio.com/_

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
Experience level:
* 1 year
Shift:
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Weekend availability

COVID-19 considerations:
All customers are required to show proof of vaccination.

Ability to commute/relocate:
* Brooklyn, NY 11201: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Management: 1 year (Required)

Work Location: One location%58047475%

Keywords: Heatwise, New York , Studio Manager, Executive , Brooklyn, New York

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