network operations manager
Company: RIT Solutions, Inc.
Posted on: November 26, 2022
Duration: 12+ month
Must go onsite from day 1 (Hybrid) - Candidate must be based in EST
Must have a valid LinkedIn profile!!
This role is responsible for overall delivery of data network,
voice and contact center operations across all businesses within
the region. This role is responsible for day-to-day oversight and
technical vendor management of Managed Service Providers and key
vendors within the region. Additionally, this role will oversee and
run key ITIL process with high attention to Incident Management,
Problem Management, Change Management, Asset Management, SLA
Management, Capacity Management, Release Management, Escalation
Management, and Vulnerability Management.
This role is a technical role that has experience in all major
network technologies such as switching / routing, WAN, WLAN, IPT,
Firewalls, load balancers, Cloud exchange/CoLo, cloudbased network
services, and SDN. A key aspect to the role is Continuous
Improvement achieved through Problem Management, High Availability
engineering, identifying and mitigation of single points of
failure, process improvements, automation opportunities, and other
areas that increase the availability and resiliency of the network.
This role is responsible for developing and maintaining strong
business partner relationships and soliciting and responding to
feedback regarding network performance. This role will participate
in discussions, pilots, experiments, design considerations, and
data analysis with engineering and deployment teams to ensure of
continuous improvement and provide regional specific requirements.
The position will engage OEM's for information regarding bugs,
patches, software upgrades, and configuration changes.
--- Responsible for overall delivery of data network, voice and
contact center operations across all businesses within region and
day-to-day oversight and technical vendor management of Network and
telecom Managed Service Providers.
--- Emphasizes continuous improvement achieved through Problem
Management, High Availability Engineering, identifying and
mitigation of single points of failure, process improvements,
automation opportunities, and other areas that increase the
availability and resiliency of the network.
--- Tracks network performance, capacity and visibility as well as
makes recommendations to improve site health.
--- Receives escalations and manages issues.
--- Provide input, analysis and recommendations for operational
metrics and dashboards.
--- Heavily contribute to the regional Reliability Process within
the Network domain.
--- Responsible for the regional Change Management process
including Change quality and technical review / approval of Changes
for break/fix situations.
--- Partner closely with engineering and deployment teams to ensure
of feedback and input of regional specific requirements.
Participate in pilots, experiments, and provide input for design
--- Partner with other TS organizations to deliver end to end
process excellence resulting in more robust infrastructure
services. This includes collaborating with ISRM and other vendors
for risk management. Operationalize technologies and processes as
well as perform service acceptance into Operations.
--- Understand and respond to business and reginal needs and
requirements. Coordinate site health assessments and manage
remediation of network infrastructure opportunities.
--- Partner with external service providers to provide talent and
services to drive high standards
--- Drive innovation through automation of services and
--- BA/BS required and degree in STEM field preferred
--- 6+ years of relevant technology experience
--- Large / enterprise network operations expertise and
--- Proven vendor management experience in a large outsourced
--- Strong troubleshooting experience in complex network
--- Experienced in several key technologies including:
routing/switching, WAN technologies, EIRGP/BGP, VPN, SDWAN, Cloud
connectivity, Cloud-based Networking technology, WLAN, network
--- Broad technical knowledge and experience with converged
infrastructure, switching / routing in a large and complex network,
DHCP, DNS, IP, IP management tools, network management
applications, advanced WAN routing, WAN/LAN/Wireless LAN
topologies, MPLS, IPT, EIGRP/BGP, load balancers, SIP, firewalls,
and contact center technology
--- High availability / resiliency engineering
--- Strong experience utilizing network management and
--- Proven experience leading virtual teams supporting a complex
--- Excellent written and oral communication skills
--- Proven analytical, evaluative and problem-solving abilities
--- Ability to effectively prioritize and execute in a
--- Exceptional customer service orientation
--- Extensive experience working in a team-oriented, collaborative
Keywords: RIT Solutions, Inc., New York , network operations manager, Executive , Summit, New York
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