Overnight Operations Manager
Company: MCR Hotels
Location: New York
Posted on: November 26, 2022
OPERATIONS MANAGER OVERNIGHT
The Operations Manager, Overnight will be responsible for
overseeing all property operations and ensuring that the highest
levels of hospitality and service are provided. Furthermore, this
role represents property management on overnight shift in resolving
any guest or property related situation, manages situations,
manages the flow of questions and directs guests within the lobby.
The ideal candidate for this role, works well independently, has
high attention to detail, and is great at critically thinking
- Maintains a strong working relationship with all departments to
support property operations and goals and to expedite the
resolution of any problems that may arise through the general
operation of the property.
- Ability to provide support within all Rooms operation
(Housekeeping, Security, and Front Desk) departments as
needed.Communicates any variations to the established norms to the
appropriate department in a timely manner.
- Identifies all service deficiencies and contacts the appropriate
department manager(s) to rectify the issue.
- Observes, records, and notifies any security issues and provide
assistance during an emergency evacuation/procedure
- Reviews staffing levels to ensure that guest service, operational
needs and financial objectives are met.
- Intervenes in any guest/team member situation as needed to ensure
the integrity of the property is maintained, guest satisfaction is
achieved, and team member well-being is preserved.
- Empowers team members to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures team members understand customer service expectations and
- Interacts with customers on a regular basis throughout the
property to obtain feedback on quality of product, service levels
and overall satisfaction.
- Conducts regular inspection tours of the entire facility for
appearance, safety, staffing, security, and maintenance.
- Understands and, if necessary, implements all emergency plans
including accident, death, elevator, thefts, vicious crimes, bombs,
- Works closely with our 3rd party vendors to ensure they are
providing a flawless guest experience and driving revenue and
- Work closely with the various airlines to book and manage more
distressed airline passengers.
- Monitor loading dock deliveries, with occasional pick up/drop
offs at our off site cargo storage.
- High School Diploma or GED required[CB1]
- FLSD certification highly preferred
- Previous Security experience preferred
--- At least two years of previous experience in a supervisory
capacity in a related hotel position.
--- Must have strong tact and communication skills, with the
ability to build effective relationships with senior managers, team
members and guests.
--- - Ideal candidate will possess exceptional organizational
skills, including effective task delegation, time management and
the ability to manage multiple priorities in a fast-paced
--- Strong skills for analysis and problem-solving.
--- - Ability to work effectively with minimum supervision
--- - Must work well in a stressful, high pressure situation
--- - Must be effective in handling problems in the workplace,
including anticipating, preventing, identifying, and solving
problems as necessary
--- - Must be able to work with and understand financial
information and data, and basic arithmetic functions
--- - Ability to exercise judgment in evaluating situations and in
making sound decisions
--- - Organizational skills and attention to detail
--- - Excellent communication skills both written and oral.
--- - Proficient in the use of Microsoft Office
--- - Excellent time management
--- - Ability to multi-task and work in a fast-paced
--- - An aptitude for self-motivation
--- - A can-do attitude and a hands-on approach
--- - A flexible schedule that allows you to be available days,
nights, holidays and weekends based on the demands of the hotel
--- - Ability to be mobile and on your feet for extended periods of
hours, up to 8
--- - Ability to lift, push, pull 50 pounds
What We Offer:
o Medical, Dental and Vision Insurance for Full-Time Team
o 401(k) Retirement Plan: MCR will match a percentage of what you
o Paid Vacation and Sick Time
o Throughout your career with MCR, we will ensure your success by
providing training and career growth opportunities.
--- MCR is the 4th-largest hotel owner-operator in the United
--- Founded in 2006, our company has offices in New York City,
Dallas, Chicago, and Richmond, Virginia.
--- MCR has a $4.0 billion portfolio of 144 premium-branded hotels
containing more than 21,000 guestrooms across 37 states and 102
--- MCR has more than 6,000 team members across the country and
operates hotels under 9 Marriott brands, 8 Hilton brands and a
number of unflagged independent hotels.
--- MCR was named one of Fast Company's 10 Most Innovative Travel
Companies of 2020.
--- MCR is a three-time recipient of the Marriott Partnership
Circle Award, the highest honor Marriott presents to its owner and
franchise partners, and a recipient of the Hilton Legacy Award for
--- For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas
Lodging Investment Summit (ALIS), the Urban Land Institute New York
Excellence in Hotel Development Award and the American Institute of
Architects national Architecture Award, the highest honor given by
--- MCR and its corporate affiliates are equal opportunity
employers. MCR and its affiliates do not discriminate on the basis
of race, color, sex (including pregnancy and gender identity),
religion, national origin, sexual orientation, transgender status,
age, family or marital status, genetic information, military or
veteran status, disability, or any other legally protected status,
activity, or characteristic.
--- For more information, please visit mcrhotels.com.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year%58047475%
Keywords: MCR Hotels, New York , Overnight Operations Manager, Executive , New York, New York
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