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Director of Rooms

Company: Loews Regency New York
Location: New York
Posted on: November 26, 2022

Job Description:

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.

Responsible for overseeing the provision of world-class service to hotel guests. Ensures prompt and complete satisfaction of guest requests in a professional and timely resolution of guest complaints are taking place. Manages the Director of Front Office, Director of Housekeeping, and Director of VIP Services and collaborates with rooms division department heads on managing their respective teams and hotel operations. Works with the Managing Director on ensuring that all Loews and hotel programs in the Front office, Housekeeping, and VIP Services are up to set standards.

Essential Functions and Responsibilities

-Works with Front Office, VIP Services, and Housekeeping leadership to ensure highest level of service, efficient operations and compliance with all Loews Standards
-Oversees the satisfaction of all guest requests and the resolution of all complaints received by all listed departments
-Monitors, reconciles and communicates accurate occupancy information to all hotel departments
-Supervises the Director of Front Office, Director of VIP Services, and Director of Housekeeping and offers guidance and support to entire supervisory and line team
-Assist all Department Managers in ensuring high level of guest satisfaction and ensure all complaints are addressed appropriately
-Monitors Service scores and praises or holds department managers accountable for performance
-Monitors and manages labor in all areas
-Works closely with Valet Account Manager and District Manager to ensure operations are meeting Loews expectations
-Mentors and develops Managers and helps them identify career paths
-Works closely with other department heads for any needs in any of the Front Office, VIP Services, and Housekeeping areas
-Monitors and ensures adherence to all Loews Hotels Star Service Standards
-Familiar with and able to troubleshoot problems with the following systems: Opera, key encoding, call accounting, in-room movies, video checkout, electronic data capture, Hot SOS and PMS interface control
-Works with Reservations and Revenue Management teams to determine daily room rates based on occupancy and revenue goals
-Ensures all daily tasks of the rooms division are being completed and assisting if necessary
-Oversees training of all rooms division departments
-Evaluates individual Director/Manager performance, determining improvement and training needs and advancement requirements
-Develops departmental incentive and staff motivation programs
-Coordinates hotel participation in Loews First and other corporate Marketing programs
-Evaluates department operations and recommends changes to improve department efficiency, effectiveness and guest satisfaction
-Ensures accurate department attendance records and Star Service Recaps are maintained
-Sets goals for rooms division Department Managers
-Ensures each department operates with sufficient inventories of needed supplies
-Works with Conference Managers and Sales Managers to satisfy all special group requests
-Ensures the provision of all appropriate information and collateral materials to package guests
-Ensures accurate communication of information to guest regarding all hotel facilities and operating hours
-Attends and participates in departmental meetings
-Ability to make decisions on imperfect information
-Oversees all departmental; budgets, forecasts and schedules
-Keeps the Managing Director appraised of all significant happenings in rooms division departments
-Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
-Holds weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental TM's
-Other duties as assigned
Supporting Functions and Responsibilities

-Promotes and applies teamwork skill at all times
-Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
-Is polite, friendly, and helpful to all guests, management and fellow employees
-Maintains cleanliness and excellent condition of equipment and work area
-Executes emergency procedures in accordance with hotel standards
-Complies with required safety regulations and procedures
-Complies with hotel standards, policies and rules
-Recycles whenever possible
-Remains current with hotel information and changes
-Complies with hotel uniform and grooming standards Associated topics: administrative, administrative assistant, administrative staff, administrative support, document, facilities, food, operations director, records management, staff

Keywords: Loews Regency New York, New York , Director of Rooms, Executive , New York, New York

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