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Manager, Engineering - Patient Experience

Company: Bicycle Health
Location: New York
Posted on: November 26, 2022

Job Description:

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.The Manager, Engineering - Patient Experience role is responsible for managing an engineering team delivering the technology and systems that our patients use to receive treatment. The primary tool our patients use are our iOS and Android apps, written in React Native, however 'patient experience' can encapsulate any application of technology to touchpoints patients have with Bicycle Health. These touchpoints need to be simple, reliable, delightful and low friction. YOU CAN EXPECT TO: Manage, support, coach and retain a team of high-performing engineers. Provide strong leadership to the Patient Experience team; thinking outside the box, considering external factors, communicating consistently and often, and anticipating issues and preparing solutions. Operate with openness and integrity and be a role model for diverse, inclusive, low ego collaboration. Ensure that your team enables high-impact outcomes that align to business priorities, and hold yourself accountable for those outcomes. Hold a high bar for execution; delivering value to patients reliably, repeatedly and transparently. You embrace Lean Startup behaviors and are always looking for ways to make decisions, technology and processes simpler, faster, and more efficient. Collaborate with product managers, physicians, nurse practitioners, and other staff members to architect solutions that revolutionize patient care. Maintain consistent clear communication up, down and across the teams you run and partner with. Relentless use of data-driven decision making. Assist your team with critical system and architectural design decisions. QUALITIES WE'RE LOOKING FOR: Minimum of 4 years of experience managing a team of software engineers working on modern mobile/web/SaaS applications. Significant experience providing forward-thinking leadership with the ability to anticipate future issues and proactively and collaboratively discuss with cross-functional stakeholders and team members and plan for potential solutions. Experience building, shipping and maintaining React Native mobile applications, web applications, and backend services using open-source cloud technology. Success with goal setting, feedback delivery and accountability for your team. Experience with risk and dependency management and enabling teams to achieve OKRs and KPIs. Experience creating alignment within the team and with stakeholders. Strong communication skills to technical and non-technical audiences. A track record of ownership, execution, collaboration and incrementally delivering value. An understanding of the business impact of projects you build and the ability to prioritize projects by balancing between craft, speed, and cost. Strong system design and architecture skills. PHYSICAL REQUIREMENTS: Must be able to remain in a stationary position 50% of the time._About Bicycle Health:Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 28 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all._Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law._Job Type: Full-time

Keywords: Bicycle Health, New York , Manager, Engineering - Patient Experience, Executive , New York, New York

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