Senior Account Manager/Account Manager
Company: Sightly Enterprises
Location: New York
Posted on: January 27, 2023
Job Description:
Sightly is in an exciting stage of expansive growth! The company
has built its success by driving clients' media objectives through
tangible results. We are experts in strategic planning, execution,
optimizations, and insightful reporting that provide actionable
learnings for our clients.Sightly is doubling down on outcome-based
solutions with new products and offerings that are unique in the
market and will bring our clients' approach to media and activation
to the next level!Our work environment is fast-paced and
entrepreneurial, and we are hyper focused on delivering exceptional
results for our customers. We're looking for a Senior Account
Manager / Account Manager (determined by experience and
capabilities) with this same energy and drive to lead day to day
client communications and help ensure that we exceed their
expectations.This is a full-time position based in NYC. It's an
opportunity to join a company with an amazing culture based on
collaboration, unified goals, and entrepreneurial spirit!Sightly is
an equal opportunity employer.RESPONSIBILITIES
- In conjunction with the sales team, build, nurture, and grow
relationships with agencies and direct clients to maintain and grow
business
- Act as main point of contact for all client day-to-day account
needs to ensure that all of their needs are understood and
effectively addressed
- Collaborate with sales and performance managers for seamless
transition from pre-sale through kick off and activation, including
spearheading client kickoff meetings, communicating effectively and
comprehensively client KPIs and campaign details to performance
management, and liaising with internal teams for any custom
creative development and passthrough of assets, tags, etc.
- Deliver reporting complete with insightful storytelling and
supporting data throughout campaign
- Work with performance managers to identity optimization
opportunities to exceed performance expectations and showcase
Sightly's hands-on approach to campaign management
- Work with sales to identify and position upsell and cross-sell
opportunities
- Communicate all billing details to finance department so that
finance can issue invoices in a timely and accurate manner
- Collaborate with various internal departments to both meet all
clients' needs and shape Sightly's trajectory as we adapt and
evolve to the changing marketplace
- Promote account management team success through collaboration,
knowledge sharing, and overall good vibes!
- Promote company success through collaboration, an openness to
new ideas, and a willingness to share your own!WHAT YOU'LL BRING TO
THE TABLE
- High integrity, smarts and dedication. We are looking for
uncommonly strong account management professionals with a highly
collaborative, value-driven, honest, and direct approach to
delivering customer success.
- Excellent written and verbal communication and presentation
skills. Ability to guide with confidence and understanding, and
strategically handle objections and resolve customer issues.
- Proactivity to anticipate client needs, along with a
solutions-oriented attitude to employ solutions that clients feel
great about
- Ability to engage with data and provide exceptional
storytelling and actionable go-forward recommendations
- Three+ years of brand/agency experience, with a proven track
record in meeting and exceeding customer success metrics, goals and
customer growth.
- Top notch organizational, people and time management
skills
- Desire to succeed in a fast-paced environment with dynamic
needs and deadlines
- A collaborative spirit that can adapt with a highly dynamic
company (That's what makes it fun!)ABOUT SIGHTLYSightly is a
high-performance media services and technology company, with a
focus on data science and analytics, that delivers unrivaled
business outcomes and client service.We're smart, agile digital
media experts, bolstered by strong partnerships and innovative
tools. We're people of all ages, backgrounds and personalities who
share the same ambitions to make a difference for customers, build
innovative solutions and have fun doing it. If you're ready to join
a team that works hard, plays hard and loves to win, then we want
to hear from you.
Keywords: Sightly Enterprises, New York , Senior Account Manager/Account Manager, Executive , New York, New York
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