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Senior Product Manager, Customer Experience

Company: Spring Health
Location: New York
Posted on: January 27, 2023

Job Description:

We are looking for a Senior Product Manager who will build new experiences to drive broader adoption with business customers, especially in the enterprise segment. You will help our customers improve the overall health, well-being and satisfaction of their employees and dependents, prevent burnout, increase productivity, reduce sick absenteeism, and attract and compete for top talent. And we will demonstrate clear, world-class ROI to customers. The candidate will directly impact revenue and customer satisfaction. You will join a blossoming cross-functional Product team, focused on and measured by outcomes, and empowered to drive KPIs and business results.
What you'll do:


  • Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as global center of excellence for behavioral health
  • Cultivate a deep understanding of our members throughout their journey, and advocate for solutions based on their needs and pain points
  • Be the expert in understanding of customer (businesses) current and future needs, and build the strategies and roadmaps that delight customers and meet our company's objectives
  • Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, and marketing) and customers to gain an understanding of the key problems to focus on and how we plan to solve them
  • Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
  • Work with the leadership team and the wider product organization to define, prioritize, and own a roadmap, based on user and business impact
  • Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, and data science) to launch valuable and high quality experiences across our platform
  • Determine and optimize the key performance indicators for your team
  • Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
  • Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives

    What We Are Looking For:

    • You've worked for 7+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
    • You have successfully shipped consumer experiences in business-to-business products that have driven high user satisfaction and engagement
    • You have deep experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
    • You understand and learn technologies and have lead growth for B2B SaaS products targeting enterprises
    • You empathetic - listening, understanding, and anticipating the needs of customers and users
    • You're an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
    • You have experience with hypothesis-driven product development and A/B testing
    • You have an outstanding track record of owning a complex set of product features, defining a 6-12 month strategy for a product area, and consistently delivering on OKRs
    • You are comfortable in an ever-changing environment and have a passion for successfully s with business priorities, and drive detailed trade-offs over the product life cycle
    • navigating ambiguous problem areas
    • You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
    • You have the mental resilience to know that we're just at the start of a long journey in which change is constant
    • You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
    • You possess strong organizational and project management skills, and are careful and accurate with details
    • You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

      Bonus Qualifications

      • Experience working in healthcare
      • Experience working on both web and mobile applications
      • Quantitative background (e.g., mathematics, statistics, computer science, engineering)
      • Master's degree or MBA

        The target salary range for this position is $159,000 - $194,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
        Benefits provided by Spring Health
        Focus on total health including:

        • Generous medical, dental, vision coverage available day 1 + access to One Medical.
        • 12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents.
        • Unlimited paid time off, 12 paid holidays throughout the year, and 10 sick days
        • 4-4.5 months of fully paid parental leave.
        • $500 per year Wellness Reimbursement.
        • Supporting you financially through:
        • Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
        • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting after one year with the company.
        • Employer sponsored 401(k) match of up to 2% after 90 days of employment.

          Creating acultureyou can thrive in:

          • Flexible work arrangements:

            • 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices.


            • Calm Fridays: no meetings, no distractions, just time for you to get work done.
            • $200 per year donation matching to support your favorite causes.
            • Our team members have created five employee resource groups thus far and looking to add on more

Keywords: Spring Health, New York , Senior Product Manager, Customer Experience, Executive , New York, New York

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