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Vice President - Operations Support and Organizational Resiliency

Company: Metropolitan Transportation Authority
Location: New York
Posted on: January 27, 2023

Job Description:

Vice President - Operations Support and Organizational Resiliency Long Island Rail Road Department: Job ID President 104242 Location Division: President's Office Full/Part Time Favorite Job Regular/Temporary Job Information Title: Vice President- Operations Support and Organizational Resiliency Department: President Re-Post Date: 12/05/22 Hay Point Evaluation: 1418 Salary Range: $143,680 - $188,581 Position Classification: Non Safety Sensitive Reports To: President This is a Non-Represented Position. Please note that this position has been designated as a "Policy Maker" pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics. This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021 we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date. MTA will consider exceptions for religious and medical -reasons, where appropriate. "Fully vaccinated" means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose, or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date. Note: If you already applied to posting #103140 within the last 12 months there is no need to re-apply as your application is already under review. Summary The Vice President - Operations Support and Organizational Resiliency, which is a direct report to the Agency President, is responsible to ensure the Operating Departments are properly equipped with properly trained and qualified people, resources, and business technology requirements necessary for the delivery of safe and reliable train service, whether through direct oversight of internal resources or through the MTA consolidated administrative business partner function. The Vice President - Operations Support and Organizational Resiliency is responsible to provide strategy, support innovation, and identify best practices to drive continuous improvement in service delivery, efficiency, financial responsibility, and employee productivity. The Vice President - Operations Support and Organizational Resiliency will advocate for the needs of the disabled community and drive accessibility improvements systemwide. The Vice President - Operations Support and Organizational Resiliency will serve as a senior advisor to the President in all aspects of policy and procedure. The Vice President - Operations Support and Organizational Resiliency will serve as a liaison to MTA Headquarters, Agency leadership, consolidated tower leads and external stakeholders on inter-agency priorities, special projects and high priority initiatives as may be designated by the Agency President. Responsibilities Responsibilities may include but are not limited to: Provide direction to the Long Island Rail Road Business Partners (BP's) in the consolidated administrative towers, including Human Resources, Procurement and Material Management, Communications, and External Affairs, Office of the Customer, Finance, Compliance and Accessibility; collaborate with the Business Partner's to find solutions and implementation strategies to provide the appropriate level of resources and support necessary for the delivery of safe and reliable train service. Hold the consolidated tower leads accountable to provide appropriate level of service in accordance with agreed upon Service Level Agreements. Responsible to monitor and advocate for initiatives and programs to improve the LIRR customer experience and for the execution of the Customer Assistance Program. Oversee the management, protection, and execution of all LIRR Mailroom Operations and the supervision of staff. Manage partnerships with local and regional stakeholders and lead the coordination of external events and projects to minimize operational impacts such as Belmont Stakes, PGA Tour Championship, US Golf Open, NYRA and NY Islanders games, MSG, and LI College and University initiatives. Represent LIRR interests in the development of IT solutions to organizational challenges, business practices and service delivery improvements. Liaison with MTAIT, to ensure project scope, schedule and delivery meets LIRR needs and is in accordance with agreed upon Service Level Agreement. Drive sustainable organizational improvements and ensure organizational stability and resiliency through the effective management of the Long Island Railroad Strategic Plan, resiliency and performance improvement initiatives, benchmarking, and innovation and business process analysis. Inspector General, NYS Controller, MTA Audit and other external entities and ensure recommendations are implemented timely and appropriately. Prepare MTA Board materials and reports, executive correspondence and internal employee communications and engagement as required. Serve as the executive-level representative for Long Island Rail Road high profile and MTA and cross-agency initiatives and priorities, ensuring executive level sponsorship, leadership and execution on all-agency projects, and issues of significance .Responsible for the development, maintenance and delivery of all operations and technical training, including, regulatory qualification/certification programs, safety training, craft specific skills and special training programs for employees in Transportation, Engineering, Maintenance of Equipment and Stations. Ensure training content is developed and maintained to address applicable regulations, codes, standards, policies, and procedures, in coordination with the operating departments, Office of System Safety, and other stakeholders, as appropriate. Develop and deliver Contractor Safety Training. Maintain official records and reports of all internal LIRR training and qualifications. Provide oversight of operations and technical training delivered to employees by contractors. Advocate for the delivery of accessibility improvements for customers across the Long Island Rail Road system, including new construction, system improvements, enhanced programs, and processes. Partner with communities, transit professionals, internal and external stakeholders, and interested parties to ensure the needs of the disabled community are identified and considered in decision-making and implementation of new initiatives. Qualifications Bachelor's Degree in Business Administration, Public Administration, Planning, Finance, or satisfactory equivalent. Minimum of ten (10) years in an increasingly responsible business role and/or education with emphasis on oversight of operations, finance, planning, development design and project management. Ability to direct, guide, manage and lead senior staff employees in several unrelated disciplines. An understanding of Railroad and Operating practices and federal regulations. Excellent verbal and written communication and platform skills required with the ability to effectively work with senior staff, all departments, other MTA agencies and the public. Demonstrable general management and leadership skills, awareness of Long Island Rail Road's political environment, and judgment to motivate and build consensus within and across departments and with all concerned and involved stakeholders and elected officials. Demonstrated leadership skills in the areas of project management, resource allocation and safety. Demonstrated understanding of budgeting practices. Demonstrated mastery of business/negotiating skills to effectuate multiple project executions. Must possess excellent long and short-range planning skills. Familiarity with unionized workforces and collective bargaining agreements. Demonstrated ability to support diversity initiatives. Preferred/Desirable Skills/Qualifications: -Master's Degree in Business Administration, Public Administration, or JD. Understanding of LIRR Operations and Administration, including familiarity with Long Island Rail Road Policies and Procedures. Familiarity with Long Island Rail Road collective bargaining agreements. We offer competitive salaries and an excellent, comprehensive benefits package, including:

- Full Medical Coverage
- Dental Coverage
- Vision Care
- Life Insurance
- Comprehensive Sick Leave Benefits
- Deferred Compensation
- Vacation/Personal Leave Days
- Transportation Pass Privileges
- Tuition Assistance Reimbursement
- Pension Plan
- In-house training seminars Other Information In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required. How To Apply Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button. All LIRR employees must go to https://www.mymta.info/ , sign in using your BSC ID and navigate to My Job Search and then Careers. When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA HQ holidays), 8:30am - 5:00pm. MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Keywords: Metropolitan Transportation Authority, New York , Vice President - Operations Support and Organizational Resiliency, Executive , New York, New York

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