Desktop Support Manager - Brooklyn
Company: NYU Langone Hospitals
Location: New York
Posted on: January 27, 2023
is a world-class, patient-centered, integrated academic medical
center, known for its excellence in clinical care, research, and
education. It comprises more than 200 locations throughout the New
York area, including , , and a level 1 trauma center. Also part of
NYU Langone Health is the , a National Cancer Institute designated
comprehensive cancer center, and , which since 1841 has trained
thousands of physicians and scientists who have helped to shape the
course of medical history. For more information, go to, and
interact with us on,,,,,and.Position Summary:We have an exciting
opportunity to join our team as a Desktop Support Manager -
Brooklyn. In this role, the successful Clinical Desktop Support
Managerwill provide leadership to our Brooklyn Hospital Campus.
This role will oversee the day to day support of the Desktop
support technology provided to the clinicians. You will be
responsible for establishing and maintaining the MCIT vision,
strategy, and the execution of technology while efficiently and
effectively oversee the Clinical Desktop services we provide. This
position will work closely with peers and specialists to establish
standards, processes, and organization structures to support NYULH.
This key role will effectively manage the team relating to
performance management, while coaching and mentoring staff to
facilitate their personal and professional development. You will be
responsible to ensure your team is providing optimum service and
lead by example by performing tasks in order to provide timely
service and achieve customer satisfaction. You will also provide
operational, technical, and administrative leadership to the team
through management, planning and allocation of resources. Also
influence, and work with other MCIT teams to provide technical
support when needed by the team.Job Responsibilities:
- Provide overall Management for Clinical Desktop support team's
technology and operations.
- Provide leadership and oversight of all the Clinical Desktop
Support services and operations including Build, Deploy, Run and
- Carries out analysis at a strategic level and develops business
proposals to exploit technology in line with the organizations
mission, objectives, and strategy.
- Advise and influence Clinicians at management level, regarding
the delivery, costs, availability and functionality of
- Develop an effective partnership with vendors and customers,
establishing confidence and respect.
- Represent the MCIT organization at a high level, both
externally and internally, formally, and informally.
- Take full responsibility for you locations budgeting,
estimating, planning and objective setting and maintaining fiscal
constraints set by management.
- Work closely with other MCIT teams to establish infrastructure
and operations team that imbeds the proper controls to comply with
chosen Security framework. Imbed security into every aspect of
- Work closely with other managers to establish technology
- Provide leadership, guidance, training, and performance
feedback for your team members.
- Create an effective work environment by developing a common
vision and setting clear objectives.
- Plan and organize resource allocation for BAU support which
includes incidents, tasks, service requests and project
requirements. Ensure work is effectively allocated and project
milestones are completed on time and within budget.
- Collaborate with other manager to ensure the appropriate
technical capability is in place to support the organization's
needs, identify any individual/team development needs and make
- Manage and report progress while escalating issues and risks;
will also own issues through to resolution for your location.
- Communicate and champion A.C.E. best practices and risks to all
parts of the organization where appropriate.
- Work with 3rd party vendors to deliver projects or troubleshoot
issues, as required.
- Report status on projects to IT management, when
required.Minimum Qualifications:To qualify you must have the
ability to work independently as well as a willingness to follow
direction Has a strong motivation to learn, works well under
pressure and is experienced supporting technical and non-technical
end users Must be self-motivated, flexible, proactive with issues
and responsive to various levels of staff and management Ability to
work independently and manage multiple projects simultaneously
Organized, detail orientated with excellent communication skills,
both verbal and written Team player that is willing to take on new
responsibilities 4+ years in an IT management capacity desired
BA/BS DegreeQualified candidates must be able to effectively
communicate with all levels of the organization.NYU Langone Health
provides its staff with far more than just a place to work. Rather,
we are an institution you can be proud of, an institution where
you'll feel good about devoting your time and your talents.NYU
Langone Health is an equal opportunity and affirmative action
employer committed to diversity and inclusion in all aspects of
recruiting and employment. All qualified individuals are encouraged
to apply and will receive consideration without regard to race,
color, gender, gender identity or expression, sex, sexual
orientation, transgender status, gender dysphoria, national origin,
age, religion, disability, military and veteran status, marital or
parental status, citizenship status, genetic information or any
other factor which cannot lawfully be used as a basis for an
employment decision. We require applications to be completed
online. If you wish to view NYU Langone Health's EEO policies,
please . Please to view the Federal "EEO is the law" poster or
visit for more information. To view the Pay Transparency Notice,
Keywords: NYU Langone Hospitals, New York , Desktop Support Manager - Brooklyn, Executive , New York, New York
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