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Senior Manager, Payments Operations

Company: New York Times
Location: New York
Posted on: January 27, 2023

Job Description:

The of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for. -Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date,subject to approved medical and/or religious exemptions, in accordance with applicable law.Job DescriptionThe New York Times is looking for a bold and creative Senior Manager for Payments Operations. This Senior Manager will be part of the Payments Product Team working very closely with the Product Lead for Payments. This individual will be responsible for creating and executing the Payments operations strategy - as a complement to the Payments platform modernization strategy - with particular focus on PSP partner management, Fraud, Compliance and Involuntary Churn. This role will be responsible for the day to day operations of Payments across the organization but will primarily focus on supporting the rapid growth of our subscription business. This position will initially report to the Executive Director of Product within the Commerce Platforms Group. -About UsThis is an important moment in the life of The New York Times. As a subscription-first company, we are staking our future on producing journalism worth paying for and developing deeper relationships with our subscribers through our bundle of products. We have come a long way in our transformation with many more subscribers than any other news publisher. In fact, we just set a new and ambitious goal for the company - 15 million subscribers by 2027. To preserve and further improve our market position, it is essential for our payment platform capabilities to be modern and best in class. The Payments space in our organization is evolving to be a critical lever in the expansion and success of our subscription business. As such, the company is making strategic investments in fortifying our payments capabilities and in scaling payments operations. -The Commerce Platforms Group is one of several groups within our Core Platforms Mission. We work on capabilities that support our fast-growing subscription business. Capabilities include subscription management, billing and invoicing, payment processing, financial accounting and reporting, digital and newspaper order fulfillment, and more.About The Role:

  • Serve as the Direct Responsible Individual for Fraud, Compliance and Involuntary Churn (including dunning messaging as part of the customer messaging experience) by engaging with executive leadership, providing updates and thought leadership in these areas -
  • Own and manage partner relationships that include payment service providers or infrastructure vendors with internal stakeholders like Treasury, Accounting and relevant product teams -
  • Stay up to date with new and existing payments related policies and regulations, determine impact on the business and coordinate the necessary changes with the affected teams
  • Ensure sufficient controls are audited & scoped for development - for relevant teams to be in billing and payments compliance
  • Partner closely with the Payments product lead in managing Fraud and Involuntary Churn by setting and achieving ambitious goals to improve domain related metrics
  • Monitor the cost of payments acceptance and maintain a balance between saving on fees and maximizing payment authorizations -
  • Collaborate with the Payments product lead in guiding the narrative around what you and your team deliver so you will be your team's advocate by sharing the impactful work you ship.
  • Shepherd the execution of payments related projects
  • Establish operating and interaction models as they relate to payments initiatives -Qualifications:
    • Familiarity with the payments space and how money moves from our payment platforms to the platforms of our payment service providers including payment gateways, processors, acquirers, card networks, and issuers
    • Extensive experience in data analytics as well as in developing the right metrics for tracking the health of Involuntary Churn and Risk and Fraud -
    • Experience managing product operations, preferably related to payments
    • High propensity and velocity to learn new, dynamic spaces
    • Goal oriented with a keen eye on efficient processes to achieve these goals
    • Ability to thrive in complex projects and operate in collaborative ways
    • Comfort with data and analytics to manage and optimize Fraud and Involuntary Churn operations as well as observing dashboards to determine the health of these spacesThe annual base pay range for this role is between $110,500.00 and $150,000.00. -#LI-AM1The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws, and will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

Keywords: New York Times, New York , Senior Manager, Payments Operations, Executive , New York, New York

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