Senior Manager, Payments Operations
Company: New York Times
Location: New York
Posted on: January 27, 2023
Job Description:
The of The New York Times is to seek the truth and help people
understand the world. That means independent journalism is at the
heart of all we do as a company. It's why we have a world-renowned
newsroom that sends journalists to report on the ground from nearly
160 countries. It's why we focus deeply on how our readers will
experience our journalism, from print to audio to a world-class
digital and app destination. And it's why our business strategy
centers on making journalism so good that it's worth paying for.
-Note for US based roles: Any offer of employment is contingent on
providing proof of Covid-19 vaccination prior to your start
date,subject to approved medical and/or religious exemptions, in
accordance with applicable law.Job DescriptionThe New York Times is
looking for a bold and creative Senior Manager for Payments
Operations. This Senior Manager will be part of the Payments
Product Team working very closely with the Product Lead for
Payments. This individual will be responsible for creating and
executing the Payments operations strategy - as a complement to the
Payments platform modernization strategy - with particular focus on
PSP partner management, Fraud, Compliance and Involuntary Churn.
This role will be responsible for the day to day operations of
Payments across the organization but will primarily focus on
supporting the rapid growth of our subscription business. This
position will initially report to the Executive Director of Product
within the Commerce Platforms Group. -About UsThis is an important
moment in the life of The New York Times. As a subscription-first
company, we are staking our future on producing journalism worth
paying for and developing deeper relationships with our subscribers
through our bundle of products. We have come a long way in our
transformation with many more subscribers than any other news
publisher. In fact, we just set a new and ambitious goal for the
company - 15 million subscribers by 2027. To preserve and further
improve our market position, it is essential for our payment
platform capabilities to be modern and best in class. The Payments
space in our organization is evolving to be a critical lever in the
expansion and success of our subscription business. As such, the
company is making strategic investments in fortifying our payments
capabilities and in scaling payments operations. -The Commerce
Platforms Group is one of several groups within our Core Platforms
Mission. We work on capabilities that support our fast-growing
subscription business. Capabilities include subscription
management, billing and invoicing, payment processing, financial
accounting and reporting, digital and newspaper order fulfillment,
and more.About The Role:
- Serve as the Direct Responsible Individual for Fraud,
Compliance and Involuntary Churn (including dunning messaging as
part of the customer messaging experience) by engaging with
executive leadership, providing updates and thought leadership in
these areas -
- Own and manage partner relationships that include payment
service providers or infrastructure vendors with internal
stakeholders like Treasury, Accounting and relevant product teams
-
- Stay up to date with new and existing payments related policies
and regulations, determine impact on the business and coordinate
the necessary changes with the affected teams
- Ensure sufficient controls are audited & scoped for development
- for relevant teams to be in billing and payments compliance
- Partner closely with the Payments product lead in managing
Fraud and Involuntary Churn by setting and achieving ambitious
goals to improve domain related metrics
- Monitor the cost of payments acceptance and maintain a balance
between saving on fees and maximizing payment authorizations -
- Collaborate with the Payments product lead in guiding the
narrative around what you and your team deliver so you will be your
team's advocate by sharing the impactful work you ship.
- Shepherd the execution of payments related projects
- Establish operating and interaction models as they relate to
payments initiatives -Qualifications:
- Familiarity with the payments space and how money moves from
our payment platforms to the platforms of our payment service
providers including payment gateways, processors, acquirers, card
networks, and issuers
- Extensive experience in data analytics as well as in developing
the right metrics for tracking the health of Involuntary Churn and
Risk and Fraud -
- Experience managing product operations, preferably related to
payments
- High propensity and velocity to learn new, dynamic spaces
- Goal oriented with a keen eye on efficient processes to achieve
these goals
- Ability to thrive in complex projects and operate in
collaborative ways
- Comfort with data and analytics to manage and optimize Fraud
and Involuntary Churn operations as well as observing dashboards to
determine the health of these spacesThe annual base pay range for
this role is between $110,500.00 and $150,000.00. -#LI-AM1The New
York Times is committed to a diverse and inclusive workforce, one
that reflects the varied global community we serve. Our journalism
and the products we build in the service of that journalism greatly
benefit from a range of perspectives, which can only come from
diversity of all types, across our ranks, at all levels of the
organization. Achieving true diversity and inclusion is the right
thing to do. It is also the smart thing for our business. So we
strongly encourage women, veterans, people with disabilities,
people of color and gender nonconforming candidates to apply.The
New York Times Company is an Equal Opportunity Employer and does
not discriminate on the basis of an individual's sex, age, race,
color, creed, national origin, alienage, religion, marital status,
pregnancy, sexual orientation or affectional preference, gender
identity and expression, disability, genetic trait or
predisposition, carrier status, citizenship, veteran or military
status and other personal characteristics protected by law. All
applications will receive consideration for employment without
regard to legally protected characteristics. The New York Times
Company will provide reasonable accommodations as required by
applicable federal, state, and/or local laws, and will consider
qualified applicants, including those with criminal histories, in a
manner consistent with the requirements of applicable "Fair Chance"
laws.
Keywords: New York Times, New York , Senior Manager, Payments Operations, Executive , New York, New York
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