Store Manager
Company: Thorntons LLC
Location: Staten Island
Posted on: January 27, 2023
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Job Description:
The Store Manager (SM) of a Thorntons Convenience Store is
responsible for managing all aspects of the business, under the
supervision of the General Manager (GM), to ensure that Guests are
delighted with a fast, friendly, fresh, clean, and in-stock
shopping experience, teaching and demonstrating core values, and
supporting the GM in achieving store goals and initiatives. The SM
assists the GM in maintaining a Staffed, Stable & Scheduled
environment by providing a consistent Team Member experience
through training, coaching, and recognition, while fostering a
safety culture by Believing in Zero.RequirementsEssential Job
Functions (Responsible to)Believe in Zero: Drive a safety culture
by ensuring a clean, organized, and safe environment for all Team
Members and Guests. Ensure proper procedure is followed relating to
safety, accidents, and incidents including reporting,
investigations, and documentation Create a place of welcoming and
belonging for our Guests and Team MembersOversee the daily
execution of the Store Operating System through management of the
Game Plans to deliver a consistent Guest/brand experience that
enables the store to achieve performance targets and improve
financial performance; ability to delegate tasks accordingly and
follow up to ensure completion Deliver the Budget: Manage top line
P&L performance and control key financial lines; understand
reports and research any variancesDeliver Growth: Engage and lead
company initiativesOversee fresh food production to ensure food
safety requirements are always met and par levels are maintained
for a craveable and consistent offering, while growing sales and
controlling wasteFavorite Place to Work: Develop well trained Team
Members by following Thorntons training processes as prescribed
while demonstrating our core values. Support and guide Team Members
through career path while holding Team Members to a high standard
of execution through coaching and accountability via Thorntons
Progressive Discipline ProcessAssist GM with recruitment process
and schedule all Team Members to ensure adequate coverage for all
shiftsTrain and empower Team Members to de-escalate Guest service
issues by making an impression that will LAST (Listen, Ask, Solve,
Think)Communicates with Team Members in a positive manner that
motivates and inspires them to act in accordance with Plan to
WinComply with all federal, state, and local inspectors by taking
immediate and appropriate action, and communicating and maintaining
records of all inspections, certificates, and necessary
recordsPerform additional duties as assignedKey RelationshipsRegion
Manager General ManagerGuest Service RepresentativeHuman Resource
ManagerRecruiterTrainerAuditorSkillsContributes to setting work
priorities and direction, supporting the team in achieving goals
and objectivesDemonstrates a positive and approachable presence,
even during stressful situationsRecognizes positive performance,
celebrates team achievements, and addresses poor
performanceProvides feedback effectively and with
empathyCollaborates with GM to deliver high-quality Guest
serviceFosters team camaraderie, collaboration, and
cohesionProactively identifies potential issues and works with GM
to take action to avoid workplace disruptionsUses "active
listening" to understand viewpoints of others. Adjusts one's
position/view to try and resolve conflictValues the differences
that individuals bring to the teamKnowledgePrinciples and processes
for providing Guest Service. This includes Guest needs assessment,
meeting quality standards for services, and evaluation of Guest
satisfactionPrinciples and methods for showing, promoting, and
selling products or servicesPrinciples and procedures for personnel
recruitment, selection, and trainingExperienceMinimum one (1) year
of management in retail and/or food and beverage
industriesExperience with the following applications a plus;
oPeoplematteroKronos oPDI or ESOEquipment/Special
ExpertiseNARequired or Preferred Qualifications/CertificationsHigh
School Diploma or GED (required)Food Certifications (preferred)Must
have valid drivers licenseOther ConsiderationsMust be able to climb
a ladder to clean windows, stock shelves, make price changes,
etc.Pursuant to New York City law, must be fully vaccinated against
COVID-19 (meaning you have completed the initial vaccine series,
booster shots not required) and, if hired, present proof of
vaccination by start date. Physical RequirementsMust be able to
climb a ladder to clean windows, stock shelves, make price changes,
etc. Daily Standing, Pushing, Pulling, Reaching, Bending,
Squatting, Climbing, Walking and Lifting up to 50 lbs. Occasional
Sitting and Driving required.Exposed to extreme weather conditions
and temperaturesLong periods of standingExposure to gasoline fumes
and cleaning products
Keywords: Thorntons LLC, New York , Store Manager, Executive , Staten Island, New York
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