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Operations Support Manager

Company: Horizon Health Services
Location: New York
Posted on: January 27, 2023

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:Are you seeking to begin or continue your career in the human services field?Do you want to work in a role where you will be able to make a difference in someone's life on a daily basis?Apply to be an Operations Support Manager today!What will my day look like? At Horizon, you will be provided a supportive work environment where your teammates feel like family. Have a question? There is always someone there to help! We offer a seamless onboarding experience that will ensure your success in your new role. At Horizon, an Operations Support Manager will---

  • Coordinate, manage, and monitor the operations of the residential programs, supervise the Treatment Assistants and administrative staff, as well as supervise and coach all non-clinical staff.
  • Work with the management team to improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures.
  • Plan the use of human resources. Determine staffing requirements. Organize recruitment and placement of operational staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules and create weekly schedules one month in advance. Supervise staff. Monitor and evaluate performance. Obtain coverage for call-ins and PTO. Payroll management, including tabulation of PTO. Submit and process stipends. Also responsible for hiring if needed.
  • Coordinate and monitor the work of non-clinical staff in the admission process, administrative duties, and observation and reporting of patient behavior and issues. Monitor performance and implement improvements. Ensure quality of service to patients and families. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. Organize and arrange monthly meetings for TAs and support s
  • Monitor, manage and improve the efficiency of support services such as IT, HR, and Finance. Facilitate coordination and communication between support functions.
  • Manage patient and family operational services. Hold staff accountable to perform to the highest levels of the patient experience under the guidance of the Horizon HEART philosophy. Give tours of the facility to board members, other staff, and as otherwise directed.
  • Perform as liaison with senior s Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Establish and implement departmental policies, goals, objectives, and procedures.
  • Oversee ordering of all office and facility supplies. Review and manage the linen distribution and review invoice activity to ensure appropriate counts.
  • Assume responsibility for ordering and review of all Quest, office supplies, and linen invoices.
  • Manage NARCAN administration program at TH - -provide kits and send enrollment forms monthly to Director of Administrative Operations. Train staff, residents, family, and communityto use NARCAN.Why do I want to work for Horizon?There are many reasons why you should work for Horizon. Don't worry, we won't keep it a secret! Here are a few!
    • 401(k) and profit sharing opportunities. Who doesn't want to retire one day? You can begin putting your own money away from day one, and could be eligible to receive retirement contributions from us by year t
    • Trainings, trainings, and more trainings! Horizon knows how important professional development is for everyone. Here at Horizon we offer both clinical and non-clinical trainings so there is something for everyone!
    • Referral bonuses. You work somewhere awesome, so why shouldn't your close family and friends? If you refer someone to work at Horizon and they get hired, you will earn a referral bonus as a thank you.
    • Student loan assistance. This program helps pay off our team members' student loans every month. One year after joining you will have been able to pay off an extra $600!
    • Team building activities. Horizon builds time into your schedule so you can connect and spend time with your team.
    • And more!What has prepared me for this opportunity?(Besides all the hard work you have put in the field---)
      • Strong background and work experience in patient services
      • Excellent computer skills and proficiency in Excel, Word, and Outlook
      • Experience in Anasazi software program a plus
      • Excellent communication skills - both verbal and written
      • Excellent interpersonal skills and a collaborative management style
      • Excels at operating in an fast-paced, community environment
      • Ability to challenge and debate issues of importance to the organization
      • Ability to look at situations from several points of view
      • Ability to discuss issues persuasively utilizing details and facts
      • Ability to delegate responsibilities and hold staff accountable effectively and respectfully
      • High level of comfort working in a diverse environmentEducation/Experience:
        • MBA or Master's in Health Care Administration preferred. Bachelor's degree required.
        • At least 3 years of -experience in management.
        • Knowledge of behavioral health, addiction, medical practice, insurance, and basic healthcare industries helpful.Location: Horizon Village Campus in Sanborn, NY is composed of four residential buildings: Aurora Village, Delta Village, Freedom Village, and Horizon Village, along with our innovative Wellness Center. Our intensive residential treatment facilities are dedicated to the total care of adults with substance use disorders. - Position Hours:
          • This is a salaried position for 40+ weekly hours as needed.
          • Monday - Friday, 8 AM - 5 PM with flexible start and end times.
          • Some weekend and evening coverage may be needed to cover staff call-ins or paid time
          • Rotating weekends on call requiredDisclaimer:Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.This information is intended to provide a general overview of the position; it is not a full job description.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Horizon Health Services, New York , Operations Support Manager, Executive , New York, New York

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