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SVP, Head of Personal Financial Management Benefits - Hybrid

Company: Citigroup Inc.
Location: New York
Posted on: January 27, 2023

Job Description:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today's modern financial infrastructure-this gives us a level of unmatched expertise in tackling the world's most complex challenges and connecting across capabilities to enable lasting progress for our clients. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. Citi's North America Consumer Bank has a unique opportunity to leverage its consumer relationships and footprint, state of the art technology and leading consumer banking position to deliver customer value in a targeted and impactful way. The Branded Cards business serves 29MM customer relationships across the US, processing approximately 4.8 billion purchase transactions annually, $362 billion in sales volume, and generates over $90 billion in customer loans. - We offer a combination of class leading proprietary value propositions such as the Citi Simplicity, Citi Double Cash, and Citi Rewards products as well as co-branded credit cards with iconic industry leaders such as Costco, American Airlines, AT&T, and Expedia. - These value propositions are supported by our proprietary Thank You rewards program, a broad range of digital lending programs such as Flex Loan and Flex Pay, and industry leading digital experiences delivered through Citi Online and the Citi Mobile app.The Senior Vice President, Head of Personal Financial Management (PFM) benefits is responsible for crafting our strategy and roadmap for Branded Cards' Benefits in the Personal Financial Mgmt. space, as well as the overarching management of these benefits. Citi is seeking to enhance its suite of PFM benefits to offer a compelling suite for consumers to better manage their financial lives. The Head of PFM benefits will lead efforts to develop the overarching PFM benefit strategy, create a product roadmap, lead product / capability development efforts and ultimately the day-today management of benefits once live. In addition, this role will also be responsible for leading certain special projects in the Card Benefits space, starting with developing a benefit communication strategy for the U.S. Branded Cards business.Responsibilities:

  • Drive overarching PFM benefit strategy and develop detailed, comprehensive roadmap to drive execution against program strategy
  • Lead collaboration with key cross functional partners including marketing, digital and analytics to prioritize and execute PFM benefit roadmap
  • Manage all aspects of relationships with third party benefit providers. Collaborate on execution of near term, tactical items as well as longer term, strategic opportunities
  • Accountable for PFM benefit performance including forecasting, tracking results against investment case / plan and identification of gap closure initiatives / new opportunities
  • Manage PFM benefit budget, tracking of expenses and coordinating with partners and finance to address budget, invoice, reporting and reconciliation issues
  • Manage execute special projects in support for the broader Benefits Strategy - starting with the developing a strategic framework to support benefit communication strategy, and drive execution of agreed upon communications strategy
  • Drive timely identification and resolution of issues and ensure appropriate controls are in place for owned processesQualifications:
    • 10+ years of experience in product management/ development, marketing management, customer experience design, or other relevant fields; credit card/ consumer finance industry experience preferred
    • Ability to lead cross-functional teams and foster collaboration in complex, matrixed organization -
    • Strong communication and influencing skills, especially with cross-functional partners and Senior Leadership
    • Third party vendor / relationship management experience
    • Ability to deliver results, creates an executable path for achieving critical objectives and driving meaningful outcomes
    • Excellent organization skills, with the ability to work under pressure and prioritize within tight deadlines
    • Customer centric with ability to balance both customer/partner benefits and business financials
    • Sense of curiosity, interest in challenging conventional norms, and thinks strategically
    • Strong analytic skills and understanding of credit card P&LEducation:
      • Bachelor's/University degree or equivalent experience
      • Masters / advanced degree preferred-------------------------------------------------Job Family Group: Product Management and Development-------------------------------------------------Job Family:Product Management------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Salary Range:$152,050.00 - $228,080.00------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citigroup Inc., New York , SVP, Head of Personal Financial Management Benefits - Hybrid, Executive , New York, New York

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