Director, In Store
Company: Macy's
Location: New York
Posted on: January 27, 2023
Job Description:
About:
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities.
The magic of Macy's ultimately comes alive in our stores, and our
store colleagues are the ones making it happen. They provide
outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy's
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy's top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy's. Macy's stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy's is the
"Academy" for retail careers.
--- Our store management team has the privilege to lead, manage,
and inspire a diverse and creative team in delivering store
results. Part business consultant, part relationship guru, and 100%
leader, you'll contribute and collaborate to drive the business
forward. With frequent opportunities to advance, joining our store
management team puts you on a fast-track to career success.
Job Overview:
As the Director, In Store, you will lead a team of People Leaders
and Colleagues to drive sales and sell with focus on the customer.
As a Leader, you will ensure that a clean, neat and organized
shopping environment is maintained, and you will lead initiatives
and related efforts to increase customer loyalty, while delivering
excellence in customer service. You will also be responsible for
training, coaching and developing a team of People Leaders and
Colleagues, as well as other duties as assigned. This role reports
to and is a developmental step to Store Manager.
Key Accountabilities:
Sales
- Analyze Store's business to strategize and deliver results;
implement action plans focusing on deficient areas and highlight
growth opportunities.
- Drive and exceed sales goals through coaching, feedback and
recognition; optimize productivity and efficiency.
- Review Sales, Customer Experience, and Star Rewards results and
strategize action for continued improvement.
- Review and utilize data to provide colleague recognition;
develop and communicate strategies to improve results.
- Create and implement strategies to drive the Star Rewards
Program by setting clear expectations for People Leaders to
reinforce the benefits of new accounts and by motivating colleagues
to solicit Star Rewards.
- Strategize, plan and execute events and community outreach.
Ensure execution through People Leaders.
- Establish high level of shortage awareness and effectiveness;
ensure that all policies and procedures are implemented and adhered
to.
- Assume leadership and development role through effective total
store communication, staff development and implementation of
selling priorities.
- Partner with division team to plan and execute floor moves,
merchandise placement and sales promotion set-ups.
- Ensure merchandising presentation and pricing / signing
accuracy meet company standards.
Customer Experience
- Lead customer service culture in the store. Ensure colleagues
engage with customers and provide a friendly and easy to shop
environment.
- Ensure exemplary service and selling capability is delivered by
role modeling selling and service skills to influence positive
performance among others.
- Work with People Leaders to build the client relationship
between Macy's Stylists and customers through MyClient and other
customer acquisition initiatives.
- Ensure most effective sales floor coverage through the
development of workforce solutions; lead selling initiatives
throughout the store as needed.
People
- Lead a team of People Leaders and colleagues.
- Align the team to complete all operational activities in store
when needed, including price changes, ad setup/takedown,
merchandising, fulfillment and RTVs driven by Workload Planning
Meeting.
- Develop People Leader and Hourly Colleague talent. Monitor and
address performance issues on a timely basis.
- Conduct ongoing talent analysis of colleagues; establish career
progression plans for key players and positions; ensure retention
of best talent and reduce turnover.
- Actively participate in the recruitment process and fill open
Executive positions, prioritizing internal movement, commission and
high-level selling areas.
--- Interview, hire, train, direct, manage, coach, develop,
coordinate, evaluate, and discipline direct and indirect reports;
establish strategy for work; provide insight and decision support;
direct and manage team to meet or exceed performance and behavioral
expectations; address complaints from and resolve problems with
colleagues.
Other
- Perform other duties as assigned.
- Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
- Bachelor's Degree or a minimum of 5-7 years retail management
with experience developing leaders in a department or specialty
store.
- Effectively communicate and present information in one-on-one
and small group situations to customers, and all levels of internal
and external business partners.
- Ability to effectively plan and execute strategies.
- Ability to monitor and maneuver workflow to achieve
priorities.
- Ability to work a flexible schedule with retail hours,
including day, evening, weekends, and/or holidays
Physical Requirements:
- Requires periods of walking, standing, communicating, reaching,
crouching and climbing ladders
- Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
- Frequently lift/move up to 25lbs
STORES00
Keywords: Macy's, New York , Director, In Store, Executive , New York, New York
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