Tenant Experience Manager

Company: LulaFit
Location: New York
Posted on: March 20, 2023

Job Description:

Who We AreLulafit provides wellness-focused amenity management for office buildings, bringing consumer grade experiences companies aspire to offer their employees. What You'll DoAs a Tenant Experience Manager at lulafit, you will be managing on-site space activation and engagement activities at a large corporate campus. You will be responsible for managing all aspects of these activities, including but not limited to, sourcing vendors, registration, execution, and follow-up. You will also be accountable for helping to develop our processes and programs to ensure we achieve our goals. The ideal candidate is someone who can develop collaborative partnerships, create and launch new programs, and enhance the overall tenant experience.How You'll Do It

• Provide a white-glove hospitality and activation experience for entire campus in partnership with our client
• Plan and execute wellness-centered programs to elevate the experience of onsite tenants and integrate the campus into the surrounding community
• Learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments to improve tenant experiences
• Coordinate, staff and execute regular fitness classes
• Oversight of tenant satisfaction and engagement with programming
• Assist in the development of client outreach communications and marketing tools
• Accountable for site budget and presenting monthly financial reports
• Participate in regularly scheduled meetings with building management to review success metrics
• Oversee marketing strategy of all programs and offerings to tenants of building, including but not limited to:
• Tenant newsletter
• Special promotional materials
• Social Media
• Special flyers and promotions
• Onboard, manage, train and develop on-site staff as team grows
• Support the Operations Team with other projects and tasks related to increasing client engagement and member experienceWhat We Expect of You
  • Financial Performance
  • Actual versus expected revenue
  • Actual versus expected expenses
  • Site Performance
  • Building scorecards
  • Engagement metrics
  • Client and Customer Satisfaction
  • NPS score of 70 or higherKey Competencies
    • Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.
    • Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust. Monitors goals and performance. Creates a culture or trust, mentors, and coaches.
    • Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
    • Organization and task management: Prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
    • Strategic Thinker: Sees the bigger picture, has long-term line of sight and understands the interconnectedness of decisions and activities across the organization.Desired Skills and Experience
      • 5+ years of experience in the hospitality industry
      • Customer relationship management
      • Event planning and execution
      • Managing vendor relationships
      • Previous management or supervisory experience
      • CPR and First Aid Certifications (required within first 30 days)
      • Previous experience creating budgets and interpreting P&L reports
      • Proficient in Google suite and MS Office (Word and Excel)
      • Experience in the real estate industry is preferred
      • Thrive in a dynamic, fast-paced, collaborative startup environmentBenefits & PerksAt lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:* Paid Medical Options & Life * Dental & Vision* 401k * Generous Parental Leave * Professional Development Reimbursement* Personalized Mental Health Support * Team Social Events* Virtual Wellness Platform Access * Branded Company Swag* Recognition & Rewards ProgramWhy We're DifferentAt lulafit, we're proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives.From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren't afraid to challenge the status quo.We're committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.

Keywords: LulaFit, New York , Tenant Experience Manager, Executive , New York, New York