Tenant Experience Manager
Company: LulaFit
Location: New York
Posted on: March 20, 2023
Job Description:
Who We AreLulafit provides wellness-focused amenity management
for office buildings, bringing consumer grade experiences companies
aspire to offer their employees. What You'll DoAs a Tenant
Experience Manager at lulafit, you will be managing on-site space
activation and engagement activities at a large corporate campus.
You will be responsible for managing all aspects of these
activities, including but not limited to, sourcing vendors,
registration, execution, and follow-up. You will also be
accountable for helping to develop our processes and programs to
ensure we achieve our goals. The ideal candidate is someone who can
develop collaborative partnerships, create and launch new programs,
and enhance the overall tenant experience.How You'll Do It
- Provide a white-glove hospitality and activation experience for
entire campus in partnership with our client
- Plan and execute wellness-centered programs to elevate the
experience of onsite tenants and integrate the campus into the
surrounding community
- Learn and anticipate tenant needs and preferences to provide
them with personalized solutions + offer surprise and delight
moments to improve tenant experiences
- Coordinate, staff and execute regular fitness classes
- Oversight of tenant satisfaction and engagement with
programming
- Assist in the development of client outreach communications and
marketing tools
- Accountable for site budget and presenting monthly financial
reports
- Participate in regularly scheduled meetings with building
management to review success metrics
- Oversee marketing strategy of all programs and offerings to
tenants of building, including but not limited to:
- Tenant newsletter
- Special promotional materials
- Social Media
- Special flyers and promotions
- Onboard, manage, train and develop on-site staff as team
grows
- Support the Operations Team with other projects and tasks
related to increasing client engagement and member experienceWhat
We Expect of You
- Financial Performance
- Actual versus expected revenue
- Actual versus expected expenses
- Site Performance
- Building scorecards
- Engagement metrics
- Client and Customer Satisfaction
- NPS score of 70 or higherKey Competencies
- Customer centric: Meets and exceeds customer needs. Displays
service excellence and hospitality mindset.
- Leadership: Sets clear expectations. Monitors employee goals
and performance. Provides mentorship and coaching. Creates a
culture of trust. Monitors goals and performance. Creates a culture
or trust, mentors, and coaches.
- Communication: Clear and effective communication and
dissemination of information. Understand and follow the process for
communication, and how and when information is shared.
- Organization and task management: Prioritize work and
effectively delegate tasks. Able to juggle multiple projects
simultaneously.
- Strategic Thinker: Sees the bigger picture, has long-term line
of sight and understands the interconnectedness of decisions and
activities across the organization.Desired Skills and Experience
- 5+ years of experience in the hospitality industry
- Customer relationship management
- Event planning and execution
- Managing vendor relationships
- Previous management or supervisory experience
- CPR and First Aid Certifications (required within first 30
days)
- Previous experience creating budgets and interpreting P&L
reports
- Proficient in Google suite and MS Office (Word and Excel)
- Experience in the real estate industry is preferred
- Thrive in a dynamic, fast-paced, collaborative startup
environmentBenefits & PerksAt lulafit, we invest in our employees'
health and well-being. Our benefits reflect our commitment to help
our team be the best versions of themselves both at work and at
home. We are proud to offer all full-time employees:* Paid Medical
Options & Life * Dental & Vision* 401k * Generous Parental Leave *
Professional Development Reimbursement* Personalized Mental Health
Support * Team Social Events* Virtual Wellness Platform Access *
Branded Company Swag* Recognition & Rewards ProgramWhy We're
DifferentAt lulafit, we're proud to have created a product and
service our customers love. We are a team in every sense. We
support one another as we work collaboratively towards a common
goal of modernizing well-being to empower people in their everyday
lives.From growth opportunities to professional development to
unique benefits and perks, we want all our employees to realize
their full potential. We value innovative and curious people who
aren't afraid to challenge the status quo.We're committed to
fostering an inclusive, equitable workplace that promotes and
values diversity. We welcome all employees and applicants, without
regard to age, gender identity, race, ethnicity, sexual
orientation, physical or mental ability, religion, or any other
protected characteristic under law. More importantly, our work
environment is one where everyone, from any background, is inspired
and encouraged to do their best work.
Keywords: LulaFit, New York , Tenant Experience Manager, Executive , New York, New York
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