Clinical Program Manager - Surgery - ISM - Full Time Day
Company: Mount Sinai Medical Center
Location: New York
Posted on: March 20, 2023
Strength Through Diversity Ground breaking science.Advancing
medicine.Healing made personal. Title:Clinical Program Manager -
Surgery - ISM - Full Time Day The Program Manager is responsible
for direction and management responsibility over the business and
strategic activities of the Weight management (Obesity Center)
Program. Serves as a vital member of the leadership team, be a
subject matter expert in specialty workflows, and provides support
to other team members by assuring smooth and efficient practice
operations, superior patient satisfaction and financial success.
The Manager works hand-in-hand with the Clinical Site Director to
address any operational issues, physician practice needs, assess
practice volume and efficiency and oversee process and performance
improvement projects related to front end processes Roles &
- Provides administrative direction and coordination in the
formulation, interpretation and administration of current and long
range policies, procedures and programs.
- Oversees the daily business operations of department, including
creating and implementing production schedules, and/or tracking and
reporting systems, managing work assignments and identifying and
- Create, maintain and distribute regular specialty dashboards
and reports regarding volume, space utilization, staffing
benchmarking, patient satisfaction, compliance etc.
- Assists in patient care responsibilities as needed. Which may
include & not be limited to: checking schedules and organizing
patient flow; accompanying patients to exam/procedure room,
assisting patients as needed, preparing for exam, etc.
- Assists physicians with various tasks, relays instructions to
patients and or families; answers calls and provides pertinent
- Establishes goals and objectives for the Program with
leadership that are consistent with Mount Sinai Hospital or School
of Medicines policies and federal, state and local regulations.
This may include defining the scope of specific departmental
projects, and analyzing requirements to execute those projects
- Defines and documents procedures, identifies process and
workflow changes for continuous improvement and implements best
practices for greater efficiency. Provides process improvement
assistance when needed, and evaluates and develops logical work
flows where applicable.
- Collaborates with department senior leadership and Medical
Director to develop short term and long range plans. Also serves as
primary point-of-contact for interdepartmental communications,
where applicable, in order to maintain standards, implement
improvements, define and measure progress and meet business
- Fosters an environment of open communication and team work in
support of the department and organization's goals and
- Collaborate with Finance managers, HR managers,
Practice/Network Managers to effectively coordinate and implement
- Assists in the development of new methods, procedures and/or
processes to increase efficiency and to improve service deliver,
production, equipment performance, scheduling and quality
- Ensures adequate staffing for unexpected/emergency
- Provides work direction, guidance, coaching and training for
- Supervises the administrative/clerical staff, including Patient
Service Representatives, Secretaries, and Administrative
Assistants, in regard to appropriate allocation of personnel and
assignment of activities, including redeployment of personnel to
cover planned absences (e.g. vacation and/or personal time) and
unanticipated absences (e.g. sick time).
- Ensure adequate staffing coverage of administrative and
- Supervises daily operational issues of patient flow, billing
and registration, medical record retrieval, patient eligibility,
and follow-up on missed appointments.
- Oversees and audits completion and accuracy of daily
- Oversees and audits surgical authorization process. Addresses
any issues with no-authorization denials.
- Ensures provider encounters are closed in a timely
- Performs other related duties. Requirements:
- Licensure: New York State License with current registration as
a registered nurse.
- State Certification: Certified by the New York State Department
of Education as a Nurse Practitioner with current registration as
- Is a graduate of New York State registered Nurse Practitioner
Program or equivalent OR is certified as a Nurse Practitioner by a
national association viaexamination.
- Has completed a pharmacy component of not less than the
required semester hours or the equivalent AND has been instructed
in New York State andFederal Laws relating to prescriptions and
recordkeeping (3-hour course).
- Has a Collaborative Practice Agreement with a physician and
designated protocols if less than 3600 hours experience as a
practicing Nurse Practitioner.
- Has a Collaborative Relationship with a physician based on
employment in clinical practice in the NP role at Mount Sinai
Hospital. If there is a documented work history as a Nurse
Practitioner with greater than 3600 practice hours. Please note all
NPs regardless of their status will be placed on an FPPE
- Master's degree program designed to prepare a NP to diagnose,
treat, and prescribe for a patient's condition that fall within
their specialty area of practice or the successful completion of an
approved supplemental education program, i.e., post-Masters NP
- Previous progressive experience relevant to the area of
clinical practice required.
- For all NPs hired effective June 1, 2019, National Board
Certification in Advanced Practice Nursing required. For NPs who
bill for professional services, National Board Certification is
required regardless of hire date. The Board Certification
requirement may be deferred up to 1 year if approved by Chief
Nursing Officer or designee.
- Credentialed through the Credentialing Committee of the Medical
Board with approved Delineation of Privileges
- Drug Enforcement Administration (DEA) certificate and Basic
Life Support (BLS) certification required through American Heart
- 5 years of experience in health care finance or administration;
experience in strategic planning and execution, formulating policy,
building and developing financial plans, managing resources and
leading successful teams.
- Excellent organization skills and demonstrated ability to
maintain confidentiality of patient information. Demonstrated
ability to communicate effectively with patients and staff, and to
withstand the pressures that may arise in relation to dealing with
physicians, the public and staff.
- Demonstrated ability to handle multiple priorities and to deal
calmly with individuals under stress. Prior supervision experience.
Strength Through Diversity The Mount Sinai Health System believes
that diversity, equity, and inclusion are key drivers for
excellence. We share a common devotion to delivering exceptional
patient care.When you join us, you become a part of Mount Sinai's
unrivaled record of achievement, education, and advancement as we
revolutionize medicine together. We invite you to participate
actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery,
education, and research to promote policies and practices to allow
opportunities for all to thrive and reach their potential
- Serving as a role model confronting racist, sexist, or other
inappropriate actions by speaking up, challenging exclusionary
organizational practices, and standing side-by-side in support of
colleagues who experience discrimination
- Inspiring and fostering an environment of anti-racist behaviors
among and between departments and co-workers
- We work hard to acquire and retain the best people and to
create an inclusive, welcoming and nurturing work environment where
all feel they are valued, belong, and are able to professionally
advance. We share the belief that all employees, regardless of job
title or expertise, contribute to the patient experience and
quality of patient care. Explore more about this opportunity and
how you can help us write a new chapter in our history! Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health
System is to provide compassionate patient care with seamless
coordination and to advance medicine through unrivaled education,
research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines
the excellence of the Icahn School of Medicine at Mount Sinai with
seven premier hospitals, including Mount Sinai Beth Israel, Mount
Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount
Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai
Morningside ( Formerly St Luke's), and New York Eye and Ear
Infirmary of Mount Sinai. The Mount Sinai Health System is an equal
opportunity employer. We comply with applicable Federal civil
rights laws and does not discriminate, exclude, or treat people
differently on the basis of race, color, national origin, age,
religion, disability, sex, sexual orientation, gender identity, or
gender expression. EOE Minorities/Women/Disabled/Veterans
Keywords: Mount Sinai Medical Center, New York , Clinical Program Manager - Surgery - ISM - Full Time Day, Executive , New York, New York
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