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Clinical Program Manager - Surgery - ISM - Full Time Day

Company: Mount Sinai Medical Center
Location: New York
Posted on: March 20, 2023

Job Description:

Strength Through Diversity Ground breaking science.Advancing medicine.Healing made personal. Title:Clinical Program Manager - Surgery - ISM - Full Time Day The Program Manager is responsible for direction and management responsibility over the business and strategic activities of the Weight management (Obesity Center) Program. Serves as a vital member of the leadership team, be a subject matter expert in specialty workflows, and provides support to other team members by assuring smooth and efficient practice operations, superior patient satisfaction and financial success. The Manager works hand-in-hand with the Clinical Site Director to address any operational issues, physician practice needs, assess practice volume and efficiency and oversee process and performance improvement projects related to front end processes Roles & Responsibilities:

  • Provides administrative direction and coordination in the formulation, interpretation and administration of current and long range policies, procedures and programs.
  • Oversees the daily business operations of department, including creating and implementing production schedules, and/or tracking and reporting systems, managing work assignments and identifying and resolving issues.
  • Create, maintain and distribute regular specialty dashboards and reports regarding volume, space utilization, staffing benchmarking, patient satisfaction, compliance etc.
  • Assists in patient care responsibilities as needed. Which may include & not be limited to: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed, preparing for exam, etc.
  • Assists physicians with various tasks, relays instructions to patients and or families; answers calls and provides pertinent information.
  • Establishes goals and objectives for the Program with leadership that are consistent with Mount Sinai Hospital or School of Medicines policies and federal, state and local regulations. This may include defining the scope of specific departmental projects, and analyzing requirements to execute those projects successfully.
  • Defines and documents procedures, identifies process and workflow changes for continuous improvement and implements best practices for greater efficiency. Provides process improvement assistance when needed, and evaluates and develops logical work flows where applicable.
  • Collaborates with department senior leadership and Medical Director to develop short term and long range plans. Also serves as primary point-of-contact for interdepartmental communications, where applicable, in order to maintain standards, implement improvements, define and measure progress and meet business objectives.
  • Fosters an environment of open communication and team work in support of the department and organization's goals and objectives.
  • Collaborate with Finance managers, HR managers, Practice/Network Managers to effectively coordinate and implement operational activities.
  • Assists in the development of new methods, procedures and/or processes to increase efficiency and to improve service deliver, production, equipment performance, scheduling and quality control.
  • Ensures adequate staffing for unexpected/emergency coverage.
  • Provides work direction, guidance, coaching and training for staff.
  • Supervises the administrative/clerical staff, including Patient Service Representatives, Secretaries, and Administrative Assistants, in regard to appropriate allocation of personnel and assignment of activities, including redeployment of personnel to cover planned absences (e.g. vacation and/or personal time) and unanticipated absences (e.g. sick time).
  • Ensure adequate staffing coverage of administrative and clerical areas.
  • Supervises daily operational issues of patient flow, billing and registration, medical record retrieval, patient eligibility, and follow-up on missed appointments.
  • Oversees and audits completion and accuracy of daily registration.
  • Oversees and audits surgical authorization process. Addresses any issues with no-authorization denials.
  • Ensures provider encounters are closed in a timely fashion.
  • Performs other related duties. Requirements:
  • Licensure: New York State License with current registration as a registered nurse.
  • State Certification: Certified by the New York State Department of Education as a Nurse Practitioner with current registration as follows:
    • Is a graduate of New York State registered Nurse Practitioner Program or equivalent OR is certified as a Nurse Practitioner by a national association viaexamination.
    • Has completed a pharmacy component of not less than the required semester hours or the equivalent AND has been instructed in New York State andFederal Laws relating to prescriptions and recordkeeping (3-hour course).
    • Has a Collaborative Practice Agreement with a physician and designated protocols if less than 3600 hours experience as a practicing Nurse Practitioner.
    • Has a Collaborative Relationship with a physician based on employment in clinical practice in the NP role at Mount Sinai Hospital. If there is a documented work history as a Nurse Practitioner with greater than 3600 practice hours. Please note all NPs regardless of their status will be placed on an FPPE initially)
    • Master's degree program designed to prepare a NP to diagnose, treat, and prescribe for a patient's condition that fall within their specialty area of practice or the successful completion of an approved supplemental education program, i.e., post-Masters NP certificate.
    • Previous progressive experience relevant to the area of clinical practice required.
    • For all NPs hired effective June 1, 2019, National Board Certification in Advanced Practice Nursing required. For NPs who bill for professional services, National Board Certification is required regardless of hire date. The Board Certification requirement may be deferred up to 1 year if approved by Chief Nursing Officer or designee.
    • Credentialed through the Credentialing Committee of the Medical Board with approved Delineation of Privileges
    • Drug Enforcement Administration (DEA) certificate and Basic Life Support (BLS) certification required through American Heart Association.
    • 5 years of experience in health care finance or administration; experience in strategic planning and execution, formulating policy, building and developing financial plans, managing resources and leading successful teams.
    • Excellent organization skills and demonstrated ability to maintain confidentiality of patient information. Demonstrated ability to communicate effectively with patients and staff, and to withstand the pressures that may arise in relation to dealing with physicians, the public and staff.
    • Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress. Prior supervision experience. Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care.When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
      • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
      • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
      • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers
      • We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care. Explore more about this opportunity and how you can help us write a new chapter in our history! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke's), and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans

Keywords: Mount Sinai Medical Center, New York , Clinical Program Manager - Surgery - ISM - Full Time Day, Executive , New York, New York

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