General Manager
Company: ARTECHOUSE
Location: New York
Posted on: March 20, 2023
Job Description:
General Manager (NYC location)Position Summary:ARTECHOUSE is
seeking an experienced operations professional with an
entrepreneurial spirit and business acumen to drive its location as
General Manager. The ideal candidate is a resourceful leader and
problem solver -with at least 5 years of experience leading an
operation of similar scope and scale. -This is a new role and it
will have full P&L responsibility for the day to day running of
the business and be a key contact for internal and external
stakeholders. Finance and accounting, sales, customer satisfaction,
human resources, bar operation and facilities management are all in
the scope of the duties. The role requires a highly motivated
self-starter with a proven track record of building highly
effective teams and operating for public ticketed space. We are
seeking someone who can also help grow the business as it continues
to scale. -WHO YOU ARE
You have extreme attention to detail
and obsession over customer satisfactionYou're thorough,
resourceful and solutions oriented leaderYour communication and
interpersonal skills are beyond excellent and you have experience
managing dynamic teams.Your ability to overcome challenges and
willingness to take responsibilities for both success and failure
and then improve set you apart.You're a self-motivated individual
with a strong can-do attitude and a meticulous attention to
detail.You demonstrate ability to problem-solve, while working in a
fast-paced environment. -You are available to work flexible hours,
with regular evening and weekend work as standard.CORE
RESPONSIBILITIES:
Aligned with ARTECHOUSE brand
principles, mission and values, acting as a brand ambassador with
both internal & external stakeholders.Responsible for all day to
day operations including visitor experience, facility maintenance,
exhibition, food & beverage and technical operations.Develop
positive customer satisfaction by developing strategies to maximize
customer experience via staff engagement and a consistent product
offering.Consistently providing guests with friendly and
professional service, delivering 100% guest satisfaction.Define
strategy to improve profitability and brand consistency standards
within the location's retail, beverage, private events and other
income functions. -Actively seek out ways to develop staff culture,
development and cohesiveness via regular coaching, training and
team events.Act as a key representative to the local business
community, building strong relationships with landlords, city
officials, business associations, Chambers of Commerce and local
tourism boards and attending events as a representative of
ARTECHOUSE.Establish strong relationships with vendors, contractors
and suppliers built on trust and secured with favorable
terms.Oversee all health & safety, security and building codes
regulations to ensure full compliance with ARTECHOUSE policies, -
landlord, local and state regulations.Possess strong analytical
skills, and an ability to create, execute and assess opportunities
as a consequence.Oversee all facility based
projects/maintenance/renovations and ensure all projects and
scheduled maintenance are delivered on time and within budget.
-Ensure compliance with all state, federal and local laws and
regulations in the areas of location operation, building
permitting, health & safety, labor and employment laws, as well as
any applicable company policies, guidelines and procedures.
-Oversee and deliver on location key performance elements: revenue,
attendance, guest reviews, staff turnover, staff culture, budget,
facilities. - -BUDGETING & GOALS: -
Working with the Sr. Director of
Operations to set budgets and then manage the team to deliver
profit targets for the location in line with location
objectives.Manage location expenditure budgets effectively to
maximize profitability in line with budgeted targets.Seek out and
maximize revenue opportunities through new business development and
existing confident pricing of products and services. -Maintain a
clean record of all building operation expenses and contractor
payments, and ensure that bills are processed and paid timely.
-Perform other job functions as necessary to ensure continued
smooth operation of the location.Uses established targets to ensure
location teams achieve sales, visitation and revenue targets.
-Manage people resources to drive sales and guest flow whilst
maximizing customer visitor engagement. -
Budget creation and management.CORE
QUALIFICATIONS + SKILLS
Encourage the development of direct
reports by creating a flexible and autonomous decision-making
environment.Maintain a well-informed, working knowledge of the
installations and exhibitions offered. Be able to educate people
about ARTECHOUSE's mission and current installation. -Lead from the
front, creating a culture of cross collaboration and support across
all roles within the location.Establishes clear lines of
communication within the team, keeping all team members informed of
pertinent business information.Demonstrate a passion for excellent
guest service and lead the location team towards the same
goal.Monitor recruitment, retention and motivation of all location
personnel, through direct reports. -Minimum of 5 years in a senior
operational management position or similar role, in a customer
facing environmentExperience managing, aligning and developing
diverse teams in a fast paced environment.This is a team first
role, supporting and working alongside your team throughout the
operational day. This will include prolonged periods of standing,
and working at height on occasion to support the technical
operation of the location.COMPENSATION$85-100K depending on
experience -WHO WE AREWe are a growing team of creatives and
innovators who dream big. We are ambitious, hard working and value
ideas and execution. We create, produce and showcase innovative
immersive experiences and exhibitions, as well as operate physical
locations in Washington, D.C., New York City and Miami Beach. We
believe in our mission and every day we work hard to push creative
innovation all while empowering, educating and inspiring our
audiences. We pride ourselves in working with some of the world's
groundbreaking artists, and together bringing to life experiential
and immersive large scale installations and exhibitions to a global
audience. Learn more about our core values -
https://www.artechouse.com/values - -WE OFFER
Unlimited PTO so you can take the
time you needCompetitive health, dental, and vision insurance for
employees and their dependentsCreative and passionate co-workers
-WE VALUEDiversity, inclusivity and hard work. We are an equal
opportunity employer and do not discriminate based on race,
religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.Candidates
must be based in Location. Please note we will only respond to
candidates selected for further consideration.*ARTECHOUSE will
never interview job applicant candidates over a Wire App. If you
are invited for an interview, you will be contacted by a member of
our recruiting team from an email ending in - -Powered by
JazzHR
Keywords: ARTECHOUSE, New York , General Manager, Executive , New York, New York
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