Account Manager Comms & Operations New York, New York, United States

Company: Virgo Health Limited
Location: New York
Posted on: May 28, 2023

Job Description:

Remote/Hybrid -
Account Manager - Communications & OperationsJob Description
About UsVirgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare -professionals about the latest developments in clinical research and therapeutic approaches. We leverage our -meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to -engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.
Job OverviewThe account manager - communications & operations will have an overview of the communications needs across -multiple brands/client services teams, using their established communications and logistics skills to drive day-to-day -account handling and project and financial management, while providing direction, support, and coaching to the -more junior members of the communications team.The account manager - communications & operations will be expected to expand their industry awareness, -communication, and project management skills to identify a global vision for a project or brand based on clients'objectives in an effort to communicate effectively. You should help identify new opportunities, while proactively -challenging and contributing to client handling activities and playing an increasing role in strategic input.
Core Responsibilities
Account Management--- Day-to-day management of client projects/client. This role is highly centered in managing all stages of -speaker bureau contracting for several client brands, as well as advisor contracting for one-off activities. -Prior exposure to speaker bureaus and related contracting processes is highly desired, but not requiredo Focus on speaker and field communications across brands and projects for communication -consistencyo Focus on speaker contracting across brands and projects for communication consistency--- Prepare communications packets based on project type and execution of initiatives--- Prepare ancillary items for live events and support the QC of data for each itemo Including show file, run of show, name badges, tent cards, breakout room lists, event guidebook, -event registration site, etc--- Assist in project status calls and taking call notes, and help drive team on delivery of follow-up actions--- Assist in agenda preparation, timelines preparation, and timeline management--- Prepare project/event trackers with HCP names, demographics, and project-specific data fields. Use tracker -for creation of recipient lists, import them into a letter/communication template, and QC each new -document to ensure it matches the original data--- Track responses in Excel and maintain daily updates to be shared with the team each morning--- Prepare internal communications timeline for routing of communications to editorial and creative teams -before scheduled deployment date--- Manage client initiatives calendar for all outgoing communications to ensure no overlap--- Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees--- Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and -flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based -on data set--- Provide junior team with clear and accurate project briefs and delegate workload accordingly--- Provide constructive and timely feedback to team--- Highlight any training and development needs of the junior team to line managers--- Regularly update client on progress and any changes to ongoing account activity--- Ensure timely response by team to client inquiries--- Ensure all written communication for team adheres to the Virgo house style format and quality standards--- Accurately input hours worked into timesheets on SAP
Client Activity--- Develop and maintain strong relationships with clients through regular contact--- Demonstrate a sound understanding of the client's business, industry, competitors, and objectives--- Provide strategic counsel to clients, based on knowledge of their business and the market--- Develop the ability to effectively manage the client's expectations--- Challenge and negotiate with client where appropriate--- Identify opportunities for organic growth with existing clientsFinancial Management--- Assist senior account team to ensure realistic setting and meeting of client deadlines and budgets--- Assist with budgetary control, developing estimates, and accurate invoicing--- Track costs to avoid overspending
Industry Awareness--- Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to -the implementation and development of client and new business programs--- Build an in-depth knowledge of the pharmaceutical industry and Virgo environment--- Keep updated on new developments within the med ed industry, Virgo's offerings, and other agency activity--- Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business
Experience/Skills Required--- Proficient in MS Word, Excel, and PowerPoint--- Accurate data management across multiple Excel files ---- Input spreadsheet results into letter/communication template--- QCing each document to ensure it matches back to master database ---- Excellent people management skills--- Excellent verbal and written business communication skills--- Excellent project and time management skills--- Ability to multitask and work under pressure--- Ability to use own initiative--- Financial management skills--- Good negotiating and influencing skills--- Excellent editing and quality control skills--- Business communications--- Follows directions
Level of Experience--- 2-5+ years of account management experience within a healthcare communications and/or logistics -company
Qualification--- Bachelor of Arts or Bachelor of Science preferred or of graduate caliber
Virgo Characteristics--- Team player--- Passionate commitment--- Professionalism and client focus--- Creativity--- Embraces change--- Self-development--- Organized--- Self-aware--- Coaching--- Open communication--- Commercial awareness--- Integrity--- Approachable--- Detail focused--- Assertive
Key Performance Indicators--- Annual performance objectives and performance appraisal--- Anecdotal client and supplier feedback--- Client retention
Salary Range: $70,000-$150,000
Actual compensation offered within the range will depend upon, among other factors: a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.
Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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