Account Manager Comms & Operations New York, New York, United States
Company: Virgo Health Limited
Location: New York
Posted on: May 28, 2023
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Job Description:
Remote/Hybrid -
Account Manager - Communications & OperationsJob Description
About UsVirgo Health works for pharmaceutical, biotech, and device
companies to inform and educate healthcare -professionals about the
latest developments in clinical research and therapeutic
approaches. We leverage our -meetings, digital, and interactive
expertise to understand what's easy and relevant for healthcare
professionals to -engage with. We tailor our content and design it
to offer choice and active participation. Real, relevant, and
human.
Job OverviewThe account manager - communications & operations will
have an overview of the communications needs across -multiple
brands/client services teams, using their established
communications and logistics skills to drive day-to-day -account
handling and project and financial management, while providing
direction, support, and coaching to the -more junior members of the
communications team.The account manager - communications &
operations will be expected to expand their industry awareness,
-communication, and project management skills to identify a global
vision for a project or brand based on clients'objectives in an
effort to communicate effectively. You should help identify new
opportunities, while proactively -challenging and contributing to
client handling activities and playing an increasing role in
strategic input.
Core Responsibilities
Account Management--- Day-to-day management of client
projects/client. This role is highly centered in managing all
stages of -speaker bureau contracting for several client brands, as
well as advisor contracting for one-off activities. -Prior exposure
to speaker bureaus and related contracting processes is highly
desired, but not requiredo Focus on speaker and field
communications across brands and projects for communication
-consistencyo Focus on speaker contracting across brands and
projects for communication consistency--- Prepare communications
packets based on project type and execution of initiatives---
Prepare ancillary items for live events and support the QC of data
for each itemo Including show file, run of show, name badges, tent
cards, breakout room lists, event guidebook, -event registration
site, etc--- Assist in project status calls and taking call notes,
and help drive team on delivery of follow-up actions--- Assist in
agenda preparation, timelines preparation, and timeline
management--- Prepare project/event trackers with HCP names,
demographics, and project-specific data fields. Use tracker -for
creation of recipient lists, import them into a
letter/communication template, and QC each new -document to ensure
it matches the original data--- Track responses in Excel and
maintain daily updates to be shared with the team each morning---
Prepare internal communications timeline for routing of
communications to editorial and creative teams -before scheduled
deployment date--- Manage client initiatives calendar for all
outgoing communications to ensure no overlap--- Research and
booking of venues for client dinners and 1:1 faculty meetings as
well as tracking of invitees--- Support ad hoc requests such as
data analytics of evaluation responses, creation of process
outlines and -flow of programs documents for P2P field initiatives,
and preparation and QCing of faculty area maps based -on data
set--- Provide junior team with clear and accurate project briefs
and delegate workload accordingly--- Provide constructive and
timely feedback to team--- Highlight any training and development
needs of the junior team to line managers--- Regularly update
client on progress and any changes to ongoing account activity---
Ensure timely response by team to client inquiries--- Ensure all
written communication for team adheres to the Virgo house style
format and quality standards--- Accurately input hours worked into
timesheets on SAP
Client Activity--- Develop and maintain strong relationships with
clients through regular contact--- Demonstrate a sound
understanding of the client's business, industry, competitors, and
objectives--- Provide strategic counsel to clients, based on
knowledge of their business and the market--- Develop the ability
to effectively manage the client's expectations--- Challenge and
negotiate with client where appropriate--- Identify opportunities
for organic growth with existing clientsFinancial Management---
Assist senior account team to ensure realistic setting and meeting
of client deadlines and budgets--- Assist with budgetary control,
developing estimates, and accurate invoicing--- Track costs to
avoid overspending
Industry Awareness--- Continue to develop an understanding of the
evolving US healthcare system, applying growing knowledge to -the
implementation and development of client and new business
programs--- Build an in-depth knowledge of the pharmaceutical
industry and Virgo environment--- Keep updated on new developments
within the med ed industry, Virgo's offerings, and other agency
activity--- Keep updated on the FDA and other regulatory bodies,
including GPP, that have an impact on client business
Experience/Skills Required--- Proficient in MS Word, Excel, and
PowerPoint--- Accurate data management across multiple Excel files
---- Input spreadsheet results into letter/communication
template--- QCing each document to ensure it matches back to master
database ---- Excellent people management skills--- Excellent
verbal and written business communication skills--- Excellent
project and time management skills--- Ability to multitask and work
under pressure--- Ability to use own initiative--- Financial
management skills--- Good negotiating and influencing skills---
Excellent editing and quality control skills--- Business
communications--- Follows directions
Level of Experience--- 2-5+ years of account management experience
within a healthcare communications and/or logistics -company
Qualification--- Bachelor of Arts or Bachelor of Science preferred
or of graduate caliber
Virgo Characteristics--- Team player--- Passionate commitment---
Professionalism and client focus--- Creativity--- Embraces
change--- Self-development--- Organized--- Self-aware---
Coaching--- Open communication--- Commercial awareness---
Integrity--- Approachable--- Detail focused--- Assertive
Key Performance Indicators--- Annual performance objectives and
performance appraisal--- Anecdotal client and supplier feedback---
Client retention
Salary Range: $70,000-$150,000
Actual compensation offered within the range will depend upon,
among other factors: a candidate's skills, qualifications, and
experience; actual ranges for current or former employees in the
role; and market considerations.
Virgo is proud to be an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, citizenship,
disability or protected veteran status.
Keywords: Virgo Health Limited, New York , Account Manager Comms & Operations New York, New York, United States, Executive , New York, New York
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