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Colleague Communications Director

Company: American Express
Location: New York
Posted on: May 28, 2023

Job Description:

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express has a great opportunity for a dynamic communications professional with a passion for working with technologists to help them achieve their goals. This role will support a global team of more than 8,000 experts who are transforming the way the company uses technology to drive business success. The ideal candidate for this role will be:

  • An energetic leader who sets a high bar for quality and inspires team members to innovate and deliver great results.
  • A creative thinker who can design and implement a comprehensive communications strategy that addresses a range of constituencies.
  • A curious life-long learner who seeks outside perspectives and infuses their work with novel approaches.
  • An outstanding writer, editor, and content creator who is versatile across a range of formats, delivery channels (digital and person-to-person), and types of messages.
  • A strong collaborator and influencer who builds effective relationships.
  • An agile advisor who demonstrates sound judgment and executive presence.

    The Director, Colleague Communications, is responsible for driving a communications channel and vehicle strategy to inform and engage Technology colleagues on a global basis to build understanding of the Technology strategy to power growth for the company. This role sits within the company's Corporate Affairs & Communications organization. Reporting to the Vice President, Colleague Communications, this role will lead one Manager colleague, and will partner with the broader Technology Communications team and with leaders across the organization to execute a communications strategy to help keep Technology colleagues informed about and engaged in the organization's strategy, priorities, performance, and key initiatives.

    Primary Responsibilities:

    • Create a channel and vehicle strategy to support the Technology strategy, optimizing engagement by leveraging the company intranet, Slack, meetings/events, social media, feedback tools, and more.
    • Build a results-driven approach to message delivery, content management, and engagement.
    • Deploy innovative approaches and tactics to drive colleague engagement.
    • Develop and manage an editorial calendar aligned with business priorities, partnering across the Technology Communications team to populate and manage content.
    • Take a global approach to storytelling by partnering with the Corporate Communications team to drive the use of colleague-focused content in external social channels.
    • Plan and execute communications to support the annual internal hackathon, developers conference, and other colleague events.
    • Develop Technology Communications' measurement and data management practice and process to enhance the effectiveness of colleague communications.
    • Refresh the Technology organization's visual identity for communication channels and vehicles, in alignment with American Express brand guidelines.
    • Partner on and support the execution of colleague engagement communications and activities to support a culture of belonging and inclusion, plus continuous learning and development.
    • Provide planning and content development in support of the global Technology Leadership Summit, the organization's senior leadership meeting summit for 200 Vice Presidents and above.

      Minimum Qualifications

      • Minimum of 8 -10 years of experience in managing colleague communications programs within a corporate communications setting; experience working within an information technology organization or other technical environment is preferred.
      • Strategic and creative thinker with a proven track record of delivering high-impact internal communications, including development of messages, integrated communication channel strategies, strategic communications plans, innovative digital content, audience segmentation, and measurement approaches and metrics.
      • Superior writing and editing skills; ability to communicate clearly and effectively across a variety of formats, tones, and audiences, including interpreting technical information into language that is understandable by and compelling to target audiences.
      • Experience producing creative engagement campaigns for a large global organization.
      • Expertise in developing content across multimedia formats, including video, podcasts, and infographics.
      • Strong knowledge of communications delivery platforms and measurement tools.
      • Proficiency in the use of MS Office products, especially Word, OneDrive, and PowerPoint, and ability to develop graphics and visuals to enhance the effectiveness of communications.
      • Strong knowledge of content management and employee experience platforms (Unily a plus).
      • Self-starter with the ability to manage multiple projects in a fast-paced environment.
      • Exceptional leadership and collaboration skills and an ability to build relationships and influence at all levels.
      • Effective leadership with excellent judgment and people management skills.
      • Bachelor's degree in related field or equivalent work experience required.


        Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

        The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

        American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

        We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

        US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

        Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

        If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Keywords: American Express, New York , Colleague Communications Director, Executive , New York, New York

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