Operations Manager
Company: Row NYC
Location: New York
Posted on: September 19, 2023
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Location
Located in the heart of Manhattan's Times Square, the iconic Row
NYC has completed a $140+ million transformation of all guest rooms
and public spaces. The hotel is surrounded by 24 Broadway theaters,
is 1 block from Restaurant Row and is close to Jacob Javits
Convention Center, Macy's, Rockefeller Center, the Empire State
Building and many of NYC's top attractions. The hotel offers 1,331
newly built guestrooms with a variety of bedding configurations
including king, queen, double/double and twin.
Overview
The Operations Manager is responsible for planning and directing
operations to improve productivity and efficiency.
Responsibilities
- Assist the Director and Assistant Director of Front Office with
managing the Front Office operation; in addition to providing
support to other departments in the hotel (F&B, Housekeeping
and Engineering)
- Provide strong lobby presence to assist front desk agents and
guest
- Provide all aspects of shift coverage in F&B operations as
needed
- Balance the hotel room type inventory
- Ensure all areas of the lobby, Mezzanine level and F&B
operations are functioning to Paramount standards (e.g.
cleanliness, guest only in authorized areas, bathroom cleanliness,
outdoor cleanliness and conditions, elevator cleanliness and
functionality, Signage standards)
- Monitor and action Nor 1 upsell program
- Handle guest's special requests and customer complaints during
shift.
- Perform all other front desk duties and responsibilities.
- Investigate and handle complaints, disturbances, emergencies,
etc. during shift
- Manage Employee Payroll, track attendance ADP, time edits, and
conduct call-arounds for OT as needed
- Coach, train, counsel hourly associates and administer discipline
as needed
- Perform some Night Audit functions, able to review all Night
Audit related functions and able to produce Night Audit
reports.
- Prepare, copy, and distribute reports as required.
- Handle special guest requests.
- Attend and contribute to periodic meetings to maintain favorable
working relationships among employees and promote maximum morale,
productivity, and efficiency.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
Keywords: Row NYC, New York , Operations Manager, Executive , New York, New York
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